Criswell Nissan - Service Center

Tire pressure was not adjusted correctly as requested at least three times. Everything else was fine least three times. Everything else was fine More

Great service! My service advisor Mark was fantastic!!!!! Very thorough and explained everything. Great job! My service advisor Mark was fantastic!!!!! Very thorough and explained everything. Great job! More

Mark was professional and understanding of my 2021 Nissan Sentra and the service it needs, the services was great and wonderful, the wait was not long and he update me on future service the car will need. I Sentra and the service it needs, the services was great and wonderful, the wait was not long and he update me on future service the car will need. I been to this dealership ever since I brought my first nissan in 2018 and I never had an issue with getting service done, so I just keep going there, I just like it. More

Gene Lopez was very responsive and very helpful. I’m completely satisfied with the service I received. I’m completely satisfied with the service I received. More

Ericka Escobar is awesome and amazing, wonderful customer service. Good communication. She won't let you down. They really care at this dealership and take care of there customers. Very satisfied customer service. Good communication. She won't let you down. They really care at this dealership and take care of there customers. Very satisfied customer More

Took vehicle in for some repairs and also told Criswell nissan to do oil change . After picking up my vehicle the oil change never got done. So when I called back the day and stated that the oil never got nissan to do oil change . After picking up my vehicle the oil change never got done. So when I called back the day and stated that the oil never got changed I was told yes it was so go up to the dealer and show them the never got changed but I was charged for it the service writer and Service manager both told I wasn't charged for it until I had to them the bill them I told it my fault it never got changed because I told them to change it late that's awful funny they didn't forget to put it on the bill. I demanded a refund for having to take time off of work to come back for their mistakes. Al Ransome is the worst Service Manager. I don't recommend Criswell Nissan of anything I'll never go there again More

The worst biggest scam artist AL Ramsome the service manager. Make sure you read your bill before paying there are hidden fees they'll try to side on your bill. I don't recommend or will ever come back manager. Make sure you read your bill before paying there are hidden fees they'll try to side on your bill. I don't recommend or will ever come back to this dealership. Fees on the bill that had nothing to do with my repair of my vehicle when I questioned AL Ransome all he could do was give some xx and lies. More

Service department Today 5/6/22 I had a service appt to replace my headlights on my Nissan Altima that were recalled. First Nissan has to approve that your headlights need to be replaced, then after they a replace my headlights on my Nissan Altima that were recalled. First Nissan has to approve that your headlights need to be replaced, then after they approve it they call you to make an appt when the part comes in. Well nissan called me and I made an appt for today and when I got there at nissan criswell after dropping off my car and waiting in the lobby for 40 minutes the service agent asks me that my part did not come in and how was I contacted. Obviously someone stole my part for another customer due to the back log. This is totally unacceptable. More

This service department has to be the worst I have ever used for the repair of our vehicles. I brought one of our vehicles there to fine out why the electrical system was going hay wire and not responding used for the repair of our vehicles. I brought one of our vehicles there to fine out why the electrical system was going hay wire and not responding to the switches and the battery kept going dead. Was told that it needed a computer board that was around $1,400.00 dollars and that would take care of the problem. I agreed and when we picked up the truck they said it was road tested . I don’t believe that after lights, wipers, horn not working and the battery died that night. Upon opening the hood found battery cables not even tight, just sitting on the terminals, not making connection. When called the service department I was told to bring it back by a person named Duece, and the would be a charge to check it out further. This means I am without a truck again and our service tech has no truck to use. Not a professional company, All about the dollar, not customer service. More

I was given a loaner car because my car was being service by criswell honda. They gave a car that so dirty and stinky. I asked manager to have car cleaned. Car was given again dirty. They couldn’t even wipe by criswell honda. They gave a car that so dirty and stinky. I asked manager to have car cleaned. Car was given again dirty. They couldn’t even wipe dashboard. This Nissan dealer has the worst customer service. More