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Criswell Nissan - Service Center

Germantown, MD

4.5
449 Reviews
Call Service Center (301) 825-5993

449 Reviews of Criswell Nissan - Service Center

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September 02, 2023

The dealership's service department is very reliable and professional. As a customer I have always been kept informed about my car's status. More

by lakmus85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Erbling
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Sep 05, 2023 -

Criswell Nissan responded

Thank you for taking the time to share this positive feedback! It's great to know you can rely on us to provide a great service experience.

August 31, 2023

Their did a good maintenance job as my car runs nicely & They are also very nice to customers. More

by davidyc173
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Erbling
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Sep 01, 2023 -

Criswell Nissan responded

Thanks for sharing this positive feedback! We look forward to seeing you again when your vehicle is due for its next checkup.

August 31, 2023

all very well except the advisor Erika does not have customer service she looked annoyed More

by chris.villa.sanchez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ericka Escobar
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 01, 2023 -

Criswell Nissan responded

Thank you for choosing Criswell Nissan! We value the opportunity to work with you and hope to be of service to you in the future.

August 30, 2023

Good place, they get the work done On time. Very professional people. I they also have very goo coffee More

by FRANCISCOFRANCISCO121
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Erbling
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Aug 30, 2023 -

Criswell Nissan responded

Thank you for sharing this feedback! We're happy to see everything was completed quickly and to your satisfaction. We look forward to working with you again!

August 29, 2023

I have no words to describe Mark and his team. I always like to work with him. Haveing such great staff as Mark really makes difference. More

by SAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Erbling
Report | Print
Aug 30, 2023 -

Criswell Nissan responded

Thank you for taking the time to share this wonderful review! It's great to know you can depend on Mark and his team to provide an excellent service experience. We look forward to your next visit with us!

August 29, 2023

They have a nice waiting room. Checked car thoroughly. Reviewed what was done. Car runs nicely. More

by denizentc
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David, Mark Erbling
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Aug 30, 2023 -

Criswell Nissan responded

It's our pleasure to offer an all-around outstanding service event while you enjoy the comfort of our waiting room. We value your business and look forward to seeing you again when your vehicle is due for its next routine service visit.

August 29, 2023

Marc did a great work to my car . He was ready to help me in time and answered all my questions . More

by K_KALONDA@hotmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Erbling
Report | Print
Aug 30, 2023 -

Criswell Nissan responded

Our friendly and knowledgeable staff is always happy to help! We welcome you to reach out if you have additional questions.

August 23, 2023

Very professional staff. All work done as estimated and on time. We discussed several aspects of my car and the staff was able to answer my questions. More

by Doug
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Erbling
Report | Print
Aug 24, 2023 -

Criswell Nissan responded

It's our goal to offer an all-around outstanding service event that covers all of your vehicle's needs. We appreciate knowing you were pleased with our efforts, and we welcome you to reach out if we can help in any other way.

August 23, 2023

The staff is very unfriendly and didn’t greet me, it’s a shame because I come to that dealership all of the time, they also don’t wash the car anymore and did a terrible job removing the old sticker from pr More

by choco1992
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ericka Escobar
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
August 23, 2023

I’ve been coming to this dealership for years, and one thing I can say about ericka is she is Always unfriendly and never goes over the work that was preformed on my car More

by choco1992
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ericka Escobar
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
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