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Criswell Nissan - Service Center

Germantown, MD

4.5
449 Reviews

449 Reviews of Criswell Nissan - Service Center

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September 10, 2023

You all did a great job thanks good for the servicevery professional have your clients aware More

by JOSEPREYESREALTOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Erbling
Sep 12, 2023 -

Criswell Nissan responded

We're pleased to hear we met your expectations! We value your business and look forward to working with you again.

Sep 13, 2023 -

JOSEPREYESREALTOR responded

You all did a great job thanks good for the servicevery professional have your clients aware

September 09, 2023

Overall a good experience. Someone initially tried charging me $195 just to "diagnose" that my car battery was in fact dead. I showed them that the website shows a "complimen More

by norman.charette
Recommend Dealer
Yes
Employees Worked With
Mark Erbling
Sep 12, 2023 -

Criswell Nissan responded

Thanks for choosing Criswell Nissan! We're glad we were able to help you out and hope to see you again when your vehicle is due for its next routine service visit.

September 08, 2023

My original service writer, Dave had to leave due to illness, but he made sure to follow up the next day. Ericka picked up the slack, and was excellent. I wish there could have been a smoother transitio More

by manninoal15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2023 -

Criswell Nissan responded

Thank you for sharing this feedback. We apologize for any inconvenience or lack of communication on our part and hope your next visit with us is a better experience.

September 08, 2023

I’m very pleased with service and they didn’t make wait to long thank you More

by rjsgoodboy2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
Sep 12, 2023 -

Criswell Nissan responded

Thanks so much for sharing this positive feedback! We look forward to your next visit with us!

September 08, 2023

Very professional attitude in and out without any problems a pleasure to work with always. More

by Gpmargelos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Gargiulo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rubin Ferreira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashanti Shackleford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Erbling
Sep 12, 2023 -

Criswell Nissan responded

It's great to hear everything was completed quickly and to your satisfaction! We look forward to seeing you soon!

September 07, 2023

I am a loyal fan, bought the car in 2010 and serviced all these years since. I enjoy speaking with each of the folks who are employed there. Thank you! More

by MADDENTNT
Recommend Dealer
Yes
Employees Worked With
Erica and David
Sep 12, 2023 -

Criswell Nissan responded

Thank you for your continued patronage! We look forward to seeing you soon!

September 07, 2023

Ericka was very attentive and diligent, keeping me informed all the time, despite the fact that the service took all day More

by erick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2023 -

Criswell Nissan responded

We strive to provide a positive customer service experience and appreciate this feedback about your visit. We are sorry to see your wait time was longer than anticipated and appreciate your understanding. Please don't hesitate to reach out if we can help in any other way.

September 07, 2023

Mrs. Erica Escobar was very rude with my husband dervin Leiva the staff should be kind with the customers. More

by jenniferolivares5
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Al Ransome
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Erbling
Sep 12, 2023 -

Criswell Nissan responded

Thank you for taking the time to share this feedback. We apologize your visit was not positive and hope your next experience with us is better.

September 06, 2023

Mark and his team have always taken great care of my car- very appreciative! Thanks! More

by NICOLE_BROOKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Erbling
Sep 07, 2023 -

Criswell Nissan responded

It's rewarding to know you can depend on our team to provide a standout service event! We value the opportunity to provide the service your vehicle needs and look forward to your next visit with us.

September 03, 2023

The dealership was clean and the service writer was accommodating, and my car was finished on time. More

by TROCKPHILLIPS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
Sep 05, 2023 -

Criswell Nissan responded

We're happy to see we met your expectations! Don't hesitate to reach out if we can be of further service.

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