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Criswell Nissan - Service Center

Germantown, MD

4.5
453 Reviews

453 Reviews of Criswell Nissan - Service Center

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October 21, 2023

Mark was wonderful, updated me on what needed or currant deals, ensuring I know my options. More

by JAZMINE889
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Erbling
Oct 24, 2023 -

Criswell Nissan responded

It's our pleasure to help! Thanks again for choosing Criswell and for taking the time to share this high star rating.

October 20, 2023

Good customer service. My questions we answered and they were transparent about pricing when making the appointment. I would recommend this dealership to any Nissan driver More

by TRACEY.CASSEUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Erbling
Oct 24, 2023 -

Criswell Nissan responded

We're happy to see we earned your business and your recommendations! We welcome you to reach out if you have any additional questions.

October 20, 2023

Ericka updated me on the service and explained the problem well. She was courteous and respectful. More

by sanumathew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2023 -

Criswell Nissan responded

Thank you for sharing this positive feedback! We hope to be of service to you in the future.

October 20, 2023

Mark does a wonderful job as service advisor. He schedules for appointments as quickly as possible and is always thorough and helpful. More

by LDUZICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Erbling
Oct 24, 2023 -

Criswell Nissan responded

Your satisfaction is important to us, and it's wonderful to know you can depend on Mark to deliver a high quality customer service experience. We look forward to seeing you soon!

October 19, 2023

Hello, Mark is very pleasant, helpful and when you need to speak with him if he can't speak to you right away, He will return your phone call the same day. More

by DDUVALLD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Erbling
Oct 19, 2023 -

Criswell Nissan responded

We really appreciate you taking the time to highlight the efforts of our staff. The Criswell team is dedicated to delivering an excellent customer service experience, and it's great to know you were pleased with your interaction. We look forward to the next opportunity to work with you!

October 19, 2023

This dealership I like dealing with. They get the job done and are also courteous and informative. More

by APALEGI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Erbling
Oct 24, 2023 -

Criswell Nissan responded

We value the opportunity to work with you and hope to be of service to you again in the future. Thanks for choosing Criswell!

October 18, 2023

David was a terrific and very helpful. Made experience very easy and explained what car needed done. More

by 2207PAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ericka Escobar
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Eller, Mark Erbling
Oct 19, 2023 -

Criswell Nissan responded

It's great to see you had a positive experience at Criswell! We value your business and welcome you to reach out if we can be of service again in the future.

October 18, 2023

Frank was efficient, and carefully did all the work required on my automobile, and had it finished before the time allotted....I was very pleased with his handling of my car...I would recommend him.... More

by niki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank
Oct 19, 2023 -

Criswell Nissan responded

It's wonderful to know we met your expectations! We hope to see you again when your vehicle is due for its next routine service visit.

October 17, 2023

Mark took real good care of me during the whole process and kept me up to date on the progress of my car being fixed. More

by MRGETMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Erbling
Oct 18, 2023 -

Criswell Nissan responded

It's great to see you had an overall positive experience at Criswell! Don't hesitate to reach out if we can be of further assistance.

October 16, 2023

Fast and good service. Friendly staff who explained everything they were going to replace in the car. More

by MUTUA_MATTHEW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2023 -

Criswell Nissan responded

We appreciate knowing everything was completed quickly and to your satisfaction. We look forward to seeing you again when your vehicle is due for its next routine service visit.

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