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Criswell Nissan - Service Center

Germantown, MD

4.5
453 Reviews
Call Service Center (301) 825-5993

453 Reviews of Criswell Nissan - Service Center

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November 03, 2023

Good service, prompt attention helpful people reasonable prices comfortable waiting area,reasonable wait time for car. More

by rmposin213
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Erbling
Report | Print
Nov 07, 2023 -

Criswell Nissan responded

Thanks for taking the time to share these details about your recent visit to Criswell! We value your business and look forward to working with you again.

November 02, 2023

The service offered was great. David, the attendant was very helpful. They took time to address all my concerns. More

by Cindy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
Report | Print
Nov 07, 2023 -

Criswell Nissan responded

Thanks for choosing Criswell and for taking the time to let us know how we are doing! We welcome you to reach out with any additional questions or concerns about the service your vehicle needs to stay in great running condition.

November 02, 2023

I felt like I was listened to and my car got taken care of. They kept me informed as well. More

by denlylabaze
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 07, 2023 -

Criswell Nissan responded

The Criswell team is committed to providing an outstanding service event, and it's great to see you had a positive experience. We look forward to the next opportunity to work with you.

November 01, 2023

Thank You For Your Service And Support. Special Thanks To Service Advisor Ericka Escobar For Her Dedication And Professionalism More

by ABOKOM31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Erbling
Report | Print
Nov 07, 2023 -

Criswell Nissan responded

We value the opportunity to work with you and sincerely appreciate this positive feedback. We look forward to seeing you soon!

November 01, 2023

I was told that I would have free oil changes the first year of purchase. The information was told to me in error, however I was still given the oil change as promised. More

by Gwen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Cook III, Willy Bedzigui
Report | Print
Nov 07, 2023 -

Criswell Nissan responded

Thank you for bringing this to our attention. We apologize for any miscommunication on our part. If you have any other concerns, please don't hesitate to reach out to one of our team members.

November 01, 2023

Always friendly staff. Quick service and they keep me updated step by step as work is completed. More

by swyecso
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Erbling
Report | Print
Nov 07, 2023 -

Criswell Nissan responded

It's great to see everything was completed quickly and to your satisfaction. Thanks for sharing this high star rating with us!

October 31, 2023

Great speedy affordable care. Came in and out in about an hour and 10 minutes More

by PATRICEBONDODET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Erbling
Report | Print
Nov 01, 2023 -

Criswell Nissan responded

It's great to see you were provided with an easy and efficient service event! We look forward to your next visit with us!

October 31, 2023

Excellent service, prompt response to questions, good estimate of time required and on time completion of jobs. More

by ftao.omicbio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Erbling
Report | Print
Nov 01, 2023 -

Criswell Nissan responded

We're happy to see we met your expectations. Our top notch team is always happy to help and looks forward to working with you again in the future.

October 30, 2023

Mark is awesome,he took the time to keep me updated with my kicks every step of the way,and was great explaining to me in broke down detail about the brakes , then he even went beyond and gave me a workup More

by PDIANEDORSEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Erbling
Report | Print
Oct 31, 2023 -

Criswell Nissan responded

Our friendly and professional team is committed to providing outstanding customer care along with the high quality service your vehicle needs to stay well maintained. We look forward to working with you on these future service items.

October 29, 2023

Erika and Mark (and Deuce! ) always been so great! I had a concern with a nail in my tire and they got me squared away and put my mind at ease! Love this location. More

by JAYCEELUNAROSE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Erbling
Report | Print
Oct 30, 2023 -

Criswell Nissan responded

It's great to know you can rely on our team to help with all of your automotive needs. We look forward to seeing you again when your vehicle is due for its next routine service visit.

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