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Criswell Nissan - Service Center

Germantown, MD

4.5
453 Reviews
Call Service Center (301) 825-5993

453 Reviews of Criswell Nissan - Service Center

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November 14, 2023

We worked with Enrique and he was AWESOME! ! Enrique and his team really made the car shopping experience pleasant and easy. I highly recommend working with him! More

by avisimi
Recommend Dealer
Yes
Employees Worked With
Enrique Sotelo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 15, 2023 -

Criswell Nissan responded

We're thrilled to see you had a fantastic car buying experience! We hope you enjoy your vehicle and welcome you to reach out if we can be of further assistance.

November 13, 2023

Outstanding service as usual. Went to the dealership for a oil change and tire rotation. Was told it would be 454 minutes and it was actually less. Keep up the great work. More

by RetiredandTired
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Erbling
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Nov 15, 2023 -

Criswell Nissan responded

We're happy to see we met your expectations! Thanks for allowing our skilled staff to provide the routine service your vehicle needs to stay well-maintained. We look forward to seeing you soon!

November 12, 2023

Ericka always takes good care of me. She knows her customers and takes good care of us. More

by milesmoore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 15, 2023 -

Criswell Nissan responded

Thank you for taking the time to highlight the efforts of our staff! We value your business and look forward to your next visit with us.

November 12, 2023

The staff and service here are wonderful - thanks so much! We have been coming here for years and will definitely be back! More

by Christian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 15, 2023 -

Criswell Nissan responded

It's wonderful to know you can rely on our top-notch team to deliver a quality service experience each time you visit! We look forward to seeing you soon!

November 11, 2023

Consistently good customer service and great value for the dollar, I’ll be back for sure! More

by Paul S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Erbling
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Nov 15, 2023 -

Criswell Nissan responded

Our team works hard to ensure every customer has a great experience, and we're happy to see you were pleased with your visit to Criswell. We look forward to seeing you again!

November 11, 2023

Great service and Erica’s wonderful . She shared a coupon to help with a high price More

by tammy.bowser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 15, 2023 -

Criswell Nissan responded

It's our pleasure to help! Don't hesitate to reach out if we can be of further assistance.

November 11, 2023

Great experience with mark, he lets me know the right timely recommendation and great deals More

by JAZMINE889
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Erbling
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Nov 15, 2023 -

Criswell Nissan responded

Thanks for sharing this positive feedback! We're happy to help with any of your automotive needs and welcome you to reach out if we can help in any other way.

November 10, 2023

The service attendant was too snorty for me and was not clear in explaining herself. Seems to have personal issues so early in the morning More

by ecampbell260
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Al Ransome
3.0
This rating includes all reviews, with more weight given to recent reviews.
Ericka Escobar
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Erbling
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Nov 20, 2023 -

Criswell Nissan responded

We strive to provide a positive experience at Criswell. It's disappointing to see this was not the case for you. Our management team is aware of your feedback and will look into this matter. We apologize and hope you will consider giving us another chance to provide a better experience in the future.

November 10, 2023

They were able to resolve my issue immediately and my car was returned in a timely manner. More

by denlylabaze
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 15, 2023 -

Criswell Nissan responded

Thank you for letting us know about your recent experience at Criswell Nissan. We're glad we could help and welcome you to reach out if anything else comes up.

November 09, 2023

My service rep. Erika at the Germantown location always keeps me in the know when I take my car in for service. Criswell dealerships has been my service centers s More

by P.GASCOIGNE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 16, 2023 -

Criswell Nissan responded

100% satisfaction is our goal, and it's rewarding to know you can count on Ericka to provide a noteworthy service experience. We look forward to continuing this working relationship!

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