Back

Criswell Nissan - Service Center

Germantown, MD

4.5
453 Reviews

453 Reviews of Criswell Nissan - Service Center

Sort by
December 20, 2023

The dealership helped me and fixed my problem in a short time span. Workers in the service department are very helpful. More

by SANDYSINC2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deuce
Dec 20, 2023 -

Criswell Nissan responded

We're happy to see we were able to really help you out! Don't hesitate to reach out if you have additional questions or concerns regarding the service your vehicle needs to stay well maintained.

December 19, 2023

I bought a Nissan Rogue with 5 year bumper to bumper warranty. Today I went for tire rotation and they told me it is better to do tire balance also. Ok . Then the service person came to me after30 minut More

by dipak56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Al Ransome
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2023 -

Criswell Nissan responded

Thank you for taking the time to share this review of your recent service experience. We understand your frustration and our service manager has noted that brake pads are a wear and tear item and not covered in bumper to bumper warranties. We welcome you to reach out to our staff if you would like to discuss the details of this service event. We truly hope you'll consider giving us another chance to work with you to provide a more positive experience in the future.

December 17, 2023

Criswell Nissan was great to deal with and made getting this service accomplished quick and easy. More

by GaryS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2023 -

Criswell Nissan responded

It's great to see everything was completed quickly and to your satisfaction! We look forward to your next visit with us!

December 14, 2023

A pleasure to work with everyone at Criswell Nissan. Service is great and they keep me informed. It’s always a pleasure dealing with them. More

by Gpmargelos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ross Thorner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2023 -

Criswell Nissan responded

It's rewarding to know you can count on our staff to provide a top notch service experience each time you visit. We look forward to your next visit with us!

December 14, 2023

Ericka provided wonderful customer service, as always. She is very knowledgeable and makes sure everything is done properly and on time. More

by BHOLLY914
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2023 -

Criswell Nissan responded

It's great to see you can rely on Ericka to provide an all-around outstanding customer service experience. We value your business and look forward to your next visit with us.

December 14, 2023

Good salesman Willy really kind, only thing to improve is the waiting time , in my case after 5 hours was dark and tired I couldn’t realize on a scratch on the windshield and then I ask to fix it and the den More

by riccardo bastardo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Cook III, Willy Bedzigui
Dec 15, 2023 -

Criswell Nissan responded

Thank you for sharing this feedback. We apologize for the longer than anticipated wait time. If we can be of further service, please reach out to one of our team members.

December 13, 2023

Ericka was very attentive and responsive. As soon as I arrived, she approached me to get my car and info. During the service, Ericka kept me abreast of my car's status. More

by JARAGUA2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2023 -

Criswell Nissan responded

It's our pleasure to help! Thank you for taking the time to post this positive feedback. Don't hesitate to reach out if we can be of further assistance.

December 11, 2023

Fast, nice, clean and they vacum the floors. But no carwash. Fast and on time. We go back. More

by southh1964
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The mechanic he do good., Mark Erbling
Dec 12, 2023 -

Criswell Nissan responded

Thanks for sharing this 5-star rating! We look forward to working with you again.

December 10, 2023

I lost the last key for my Nissan Rogue. I have no spare and called Criswell Nissan. They took care this issue with their professional work. I appreciate their swift work. More

by SHIB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2023 -

Criswell Nissan responded

It's our pleasure to help! Thank you for taking the time to share this positive feedback. We hope to see you again when your vehicle is due for its next routine service visit.

December 03, 2023

Fast, efficient service with courteous friendly communication made this experience a 5 stars rating overall. Would recommend to others. More

by gendorsainvil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2023 -

Criswell Nissan responded

It's rewarding to know we earned your recommendations! We value your business and hope to be of service to you in the future.

...
23
...