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Criswell Nissan - Service Center

Germantown, MD

4.5
453 Reviews

453 Reviews of Criswell Nissan - Service Center

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December 31, 2023

Always get good service. Service advisor do a good job of keeping you informed about your service needed for your vehicle. More

by clayja1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Erbling
Jan 02, 2024 -

Criswell Nissan responded

Our courteous and capable team is here to help, and it's wonderful to know you can rely on a great service experience at Criswell. We value your business and look forward to your next visit with us!

December 30, 2023

Wait time is too much and everything is over priced. every work is priced too much in the name of nissan original parts and labour. More

by RINSANIN20
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Al Ransome
2.0
This rating includes all reviews, with more weight given to recent reviews.
Ericka Escobar
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Erbling
Jan 03, 2024 -

Criswell Nissan responded

We value the opportunity to work with you and are disappointed to see you were not satisfied with your experience at Criswell. We truly hope you'll give us another chance to provide the service your vehicle needs to stay well maintained.

December 30, 2023

Service Manager was not pleasant. No expressions or polite greeting. No phone call or text to let me know the car was done. I had to call after 4 hours. More

by SUNFLOWER20850
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Al Ransome
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ericka Escobar
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2024 -

Criswell Nissan responded

Thank you for taking the time to post this review. We appreciate all feedback and have shared your comments with our management team for further consideration. We sincerely apologize for this lack of customer service and hope your next visit with us is much more positive.

December 30, 2023

The worst experience ever ! The service advisor Ericka has a nasty attitude! The service manager Duece doesn’t take responsibility for his employees actions. Didnt even want to More

by NICOLEPCHASE
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Al Ransome
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ericka Escobar
1.0
This rating includes all reviews, with more weight given to recent reviews.
Rubin Ferreira
4.0
This rating includes all reviews, with more weight given to recent reviews.
Enrique Sotelo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Cook III, Elizabeth Velasquez
Jan 03, 2024 -

Criswell Nissan responded

We strive to provide an outstanding service event and regret this was not your experience. Your comments have been shared with our management team for review and we truly hope you'll consider giving us another chance to provide a better interaction.

December 29, 2023

Courtesy and prompt service was excellent . ,launge area is accommodating ., Nice show room and nice cars More

by aramos777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2024 -

Criswell Nissan responded

We appreciate this high star rating and hope to be of service to you in the future.

December 29, 2023

The team is very professional. Keeps me informed and is efficient. They make recommendations and are helpful More

by DIGDEBORAH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Erbling
Jan 02, 2024 -

Criswell Nissan responded

Thanks so much for sharing this positive feedback! We strive to provide a great service event, and it's rewarding to know you were pleased with your visit to Criswell.

December 28, 2023

I was in and out of the dealership very quickly and satisfied with my service. I appreciate Ericka keeping me informed. She is always kind and friendly, I have been going to Criswell for several years More

by PEFORLIFE44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2024 -

Criswell Nissan responded

Thank you for your continued patronage! We look forward to continuing to provide the service your vehicle needs to stay well maintained and in great running condition.

December 24, 2023

I have been using the Criswell service department for years. It was always up and exceeding my expectations and I recommend Criswell Nissan service to anyone with a Nissan car. More

by DS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2023 -

Criswell Nissan responded

Thank you for sharing this positive feedback! It's rewarding to know you can rely on our top notch team to provide excellent service each time you visit. We look forward to seeing you again when your car is due for its next checkup.

December 21, 2023

I had been having issues with my car for several weeks. They immediately were able to get me in, diagnose and fix the issue problem. Staff was very nice and helpful! More

by JSHERLS87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2023 -

Criswell Nissan responded

We're happy to see we were able to help you out! Don't hesitate to reach out if we can be of further assistance.

December 21, 2023

The people at Criswell outdid themselves this time! My electrical problem was fixed within a reasonable time with no charge to me! Many thanks! More

by Joan.kat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2023 -

Criswell Nissan responded

It's our goal to provide an all-around outstanding service event, and we appreciate knowing you were pleased with your experience. We value your business and look forward to seeing you when your vehicle is due for its next routine service visit.

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