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Criswell Nissan - Service Center

Germantown, MD

4.5
453 Reviews
Call Service Center (301) 825-5993

453 Reviews of Criswell Nissan - Service Center

Sort by
February 06, 2024

People are nice, prices are high. I don't doubt their abilities, but they nickel and dime you to death. My $39 oil change coupon ended up costing $56. I understand the addition of sho More

by BRANDON.SCHERR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gail, and another very young guy.
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Feb 08, 2024 -

Criswell Nissan responded

Thank you for choosing Criswell. We value the opportunity to work with you and appreciate this feedback. Comments such as these help us to evaluate our overall process and your review has been shared with our team for consideration. We hope you will continue to bring your vehicle in for the routine service it needs to stay well maintained and in great running condition.

February 04, 2024

The service was great I always come to dealer and advisor was good too me More

by LYNELLEMCRAE15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony
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Feb 05, 2024 -

Criswell Nissan responded

Thank you for sharing this positive feedback! We value your continued patronage and look forward to working with you again.

February 04, 2024

It took me at least 3 follow up phone calls to get my issue resolved. More

by LHAMLIN3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Al Ransome
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 07, 2024 -

Criswell Nissan responded

Our goal is to provide a great service experience, and it's disappointing to see your interactions were less than positive. We truly apologize for this and hope you will consider giving us another chance to work with you in the future to provide a better experience.

February 03, 2024

Good customer service always Please continue . ... With the good work I always tell my friends about More

by SCASTILLO53.SC
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
I forgot his name
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Feb 05, 2024 -

Criswell Nissan responded

We're happy to see you can rely on our staff to provide excellent service each time you visit. Thank you again for choosing Criswell and for sharing your recommendations.

February 01, 2024

Excellent courteous customer service. Al Ransome is the best. I will definitely recommend Criswell Nissan. More

by HUMPLICKC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 02, 2024 -

Criswell Nissan responded

Thanks so much for sharing this positive feedback and your recommendations! We look forward to your next visit with us here at Criswell.

February 01, 2024

The team there is patient and answers all your questions. I worked with Elizabeth and she was kind and enthusiastic about me buying a car and that took my nerves away. More

by kksmith219
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Erbling
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Feb 01, 2024 -

Criswell Nissan responded

It's our pleasure to help! Our kind and knowledgeable staff is always ready to answer your automotive questions while providing a great purchasing process from start to finish. Thanks again for choosing Criswell, and please don't hesitate to reach out if you have additional questions.

January 31, 2024

Service good. Problem was I had to wait two hours for the courtesy van to pick me up and take me to the dealer to pick up my car. More

by POTOEYECARE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Erbling
Report | Print
Feb 01, 2024 -

Criswell Nissan responded

Thank you for bringing this to our attention. It's disappointing to see that your overall experience was not more positive. We apologize for this inconvenience and hope your next visit with us is a better one.

January 28, 2024

The dealership performs work professionally and also inspect the car to information about future work needed. More

by wazirshahid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Guandique
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Jan 29, 2024 -

Criswell Nissan responded

Our top notch team takes pride in offering excellent customer care and high quality service for your vehicle. We look forward to continuing to work with you to ensure your car stays in tip top shape.

January 28, 2024

Excellent, good customer, maintenance and love how easy to get there. Peaceful clean place to visit. More

by Addie Perez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Gargiulo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Financing lady , Mark Erbling
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Jan 29, 2024 -

Criswell Nissan responded

It's our goal to offer an all-around outstanding service experience, and it's rewarding to know you were pleased with with the results. Don't hesitate to reach out if we can be of further assistance!

Jan 30, 2024 -

Addie Perez responded

Este lugar es bien cómodo para encontrar y el parqueo bien fácil y amplio. Da paz en la mente y los asociados son excelentes. I recommend this place. I had been buying my cars from a very long time.

January 27, 2024

Gayle was nice and even provided me with coupons for discounts for my services. I like going to Criswell Nissan. More

by msslm7721
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gayle
Report | Print
Jan 29, 2024 -

Criswell Nissan responded

It's great to know our staff helps make servicing your vehicle a pleasant experience! We value the opportunity to work with you and look forward to seeing you again when your vehicle is due for its next routine maintenance visit.

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