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Criswell Nissan - Service Center

Germantown, MD

4.5
457 Reviews
Call Service Center (301) 825-5993

457 Reviews of Criswell Nissan - Service Center

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April 19, 2024

Great customer service and great labor work. I would recommend my family and friends here. More

by CEOSKILLZ24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 23, 2024 -

Criswell Nissan responded

Thanks! We value the opportunity to work with you and truly appreciate your recommendations.

April 19, 2024

The dealership is always on pint with the service and competitive with pricing with the basic services More

by dancue2008
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Gargiulo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 23, 2024 -

Criswell Nissan responded

We appreciate you taking the time to let us know how we are doing. Our skilled staff looks forward to seeing you again when your vehicle is due for its next routine maintenance visit.

April 17, 2024

na na na na na na na na na na na na na na na na na na na na na na na na na na na na More

by bradley.bryk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
gail sterling
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Apr 18, 2024 -

Criswell Nissan responded

Thank you for sharing this 5-star rating. We hope to be of service to you in the future.

April 17, 2024

Took items out of glove box and thru then on back seat. Did work that was not requested. I will have to find new Nissan dealer More

by ELVISCATNIGHT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gail Sterling
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Apr 19, 2024 -

Criswell Nissan responded

Thank you for taking the time to bring this to our attention. We apologize that these items were not replaced after work was done in the glove box area. Our staff has reached out in order to better understand your experience and unfortunately, not been able to connect with you. We welcome you to give our service manager a call at your convenience so we can work to resolve this negative situation in a positive and timely manner. We truly hope you will give us another chance to work with you in the future to provide a better overall visit to our dealership.

April 13, 2024

Nice and. Respectful people nice Very Friendly service was excellent great place to go for service More

by Jayy2728
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 15, 2024 -

Criswell Nissan responded

Thanks for sharing this positive feedback! We're thrilled to see you were pleased with the standout service you received at Criswell. Don't hesitate to reach out if we can help in any other way.

April 12, 2024

Service department is outstanding. I drive 45 minutes because of the quality and accuracy that is provided. More

by abcarter19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Braden
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Apr 15, 2024 -

Criswell Nissan responded

Awesome! We're thrilled to know you can depend on our top notch team to deliver an all-around outstanding service experience each time you visit our dealership. We appreciate your continued patronage and look forward to your next visit with us.

April 11, 2024

Good customer service. Everything was explained in detail prior to any work being done. Very satisfied More

by CEKIPPINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gail Sterling
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Apr 11, 2024 -

Criswell Nissan responded

It's great to hear you were satisfied with the service you received at Criswell. We hope to be of service to you in the future.

April 04, 2024

I was satisfied with the service as they efficiently resolved the issue while maintaining quality standards. Dalton is a commendable individual, demonstrating both professionalism and kindness. In a More

by WANJIAO03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dalton
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Apr 11, 2024 -

Criswell Nissan responded

Thank you for sharing this feedback. While we are happy to see you were pleased with the service you received, we apologize for any inconvenience regarding our Saturday service hours. We do encourage you to reach out to one of our team members to discuss possible options

April 01, 2024

Good customer service in the service garage. Deuce is always a pleasure to talk to as well More

by meschuster28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dalton
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Apr 01, 2024 -

Criswell Nissan responded

It's great to know you can depend on our staff to provide excellent customer care and high quality vehicle service. We value your business and look forward to the next opportunity to work with you.

March 31, 2024

The service technician Dalton was very friendly and helpful. He has great customer service qualities and was very attentive to my car concerns. It was a great experience. I highly recommend Criswell Ni More

by LAVALDIVIESO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dalton
Report | Print
Apr 01, 2024 -

Criswell Nissan responded

Thanks so much for sharing this positive feedback! We value your business and look forward to working with you in the future.

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