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Criswell Nissan

Germantown, MD

Overview
Employees
Reviews
Vehicles
4.5
910 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland. At Criswell Nissan, we strive to make buying or leasing a new vehicle a pleasant and rewarding experience. Our primary concern is the satisfaction of our customers.
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19574 Amaranth Drive

Germantown, MD

20874

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Showing 910 reviews

July 19, 2024

Elizabeth me atendió perfectamente, me respondió todas las preguntas y dudas, fue muy amable y me buscó todas las alternativas con relación a mis intereses con la compra del auto. El Audi está en muy buen More

by Julián
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Elizabeth Velasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 22, 2024 -

Criswell Nissan responded

Thank you for sharing this positive feedback. We value your business and welcome you to reach out if we can be of further assistance.

July 17, 2024

everything went very well until the paperwork, the nissan dealership could not provide the paperwork and had to contact the honda dealership - and they took well over two hours to finish the paperwork. each More

by hsbayar14
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Edwin Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elizabeth Velasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 22, 2024 -

Criswell Nissan responded

Thank you for bringing this to our attention. We value you business and sincerely apologize for this oversight and any inconvenience. We hope you'll keep us in mind and give us another chance to provide a better experience in the future.

July 17, 2024

I had my car come to you for repairs. You said everything was fine except for some cables that weren't tied up. 6 days later the car stopped on a dangerous bend. It was transported to Exx More

by ivoire.vision
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Justin Gargiulo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ross Thorner
1.0
This rating includes all reviews, with more weight given to recent reviews.
Al Ransome
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ericka Escobar
4.0
This rating includes all reviews, with more weight given to recent reviews.
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July 16, 2024

Had another excellent experience having my 2017 Pathfinder serviced at Criswell. Had the 100K check, needed some work done. It was done quickly and I was out in two hours on a Friday afternoon. G More

by MLBECHER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 17, 2024 -

Criswell Nissan responded

It's great to see you were completely satisfied with your recent service experience at Criswell. We value your business and truly appreciate your continued patronage.

July 16, 2024

Excellent service. Mr. Ransome is awesome. He kept me updated at all times about the status of my vehicle. More

by JARAGUA2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 17, 2024 -

Criswell Nissan responded

It's great to know you found our staff to be so helpful! We value your business and hope to be of service to you in the future.

July 16, 2024

I had the best experience in purchasing the car. I would come to nissan again and I will tell my family and friends about my experience with the process. More

by LADYBUGS5458
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wayne Crabbe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashanti Shackleford
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 17, 2024 -

Criswell Nissan responded

We're very happy to have earned your business and your recommendations! Thank you for taking the time to share this positive feedback with us.

July 15, 2024

Went for tire rotation got charged for over $500 including brake fluid change that was not authorized by me (they claimed it was by saying so on the receipt, very dishonest) More

by lennec
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Pai
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Jul 22, 2024 -

Criswell Nissan responded

Thank you for choosing Criswell. We strive to provide a positive experience, and it's disappointing to see this poor review. We apologize for any miscommunication and understand that all services performed were discussed when the service appointment was set and when the service quote was provided. We do hope that you will give us another opportunity to work with you in the future to offer a better overall experience.

July 12, 2024

The worst service I had in years. They just wanted to make me pay more. They don't care about their customers. I am not going fir service to this place anymore. More

by moges.endris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Pai
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Jul 22, 2024 -

Criswell Nissan responded

We appreciate all feedback as it helps us to identify any areas of concern. We regret you did not have a more positive experience and hope you'll keep us in mind for any future automotive needs.

July 11, 2024

Thank you. However, I found the new policy of charging an additional 3% for my usage of a credit card annoying. I thought it reflected poorly on Nissan. Usua More

by ENNAOJ44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Gargiulo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ross Thorner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 12, 2024 -

Criswell Nissan responded

We value your business and appreciate this feedback. Comments such as these help us to continually improve the overall customer experience. We truly hope you will continue to choose Criswell and look forward to your next visit with us.

July 06, 2024

The staff were friendly. The work was done quicker than I had expected, and it all came within my projected cost. More

by PATRICK.AKATU
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gail Sterling
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Jul 08, 2024 -

Criswell Nissan responded

It's our goal to offer an all-around outstanding service event, and it's great to know you were satisfied with your Criswell experience. We hope to see you when your vehicle is due for its next routine service visit.

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