Criswell Nissan
Germantown, MD
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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"It was a pleasant car buying experience" - Jon Setiawan It was a pleasant car buying experience I ever had when I bought my brand new Nissan Altima from Criswell Germantown. Kwame Otchere is very professio It was a pleasant car buying experience I ever had when I bought my brand new Nissan Altima from Criswell Germantown. Kwame Otchere is very professional; he showed me all of the important features of the car, I test drove it, and I knew at that moment what I was looking for. Thank you Kwame! More
I am rating Mr. Konan as auto salesman of the year!!! On Sunday, 6/17, I came into your dealership with no hope that I'd find the perfect car. I'm a single mom who's struggled for years taking care of other Sunday, 6/17, I came into your dealership with no hope that I'd find the perfect car. I'm a single mom who's struggled for years taking care of others and have been in debt for years. I didn't think I could afford a car and was about to begin riding the bus again. Eric Konan was my consultant and from the time I met him, he was extremely gracious and encouraging. I believe that he was sincere in trying to help me find the perfect car that I could afford and be happy with. I'm so grateful that I made a phone call to your dealership one day before I met him. I was at a loss and ready to give up after months of searching for something affordable. I no longer have to wake up wondering if I'll find a car tomorrow or the next day. Mr. Konan has assisted in making each of my coming days a lot brighter. Eric, you are the best!!! God bless and until next time, take care. Kandi More
I had to come in twice because a part needed to be ordered. Tony was very professional and personable and the best part is a Redskins Fan! He told me I would need to come back because the part needed ordered. Tony was very professional and personable and the best part is a Redskins Fan! He told me I would need to come back because the part needed to be ordered and that it would take about an hour and a half to fix the problem. When the part came in I was ready with a book to just sit back and wait. I was shocked when after 20 minutes he came out and said I was ready to go. He told me I didn't have too they could make me comfortable if I wanted to stay LOL. It was a great experience. Thanks Criswell AND Tony More
Wow, where do I begin? This is hands down one of the leading dealerships in the region! After 6 months of calculating my next step on how to go about trading in my current Nissan to get the one that I leading dealerships in the region! After 6 months of calculating my next step on how to go about trading in my current Nissan to get the one that I really wanted, Kwame somehow swayed me to jump in my Sentra and drive from North Silver Spring to Germantown. He assured me that "it will be worth your while...you will be driving home in this JUKE that is on the showroom floor tonight." Although I was exhausted and somewhat irritated from spending the better part of the last week getting my car appraised and trying to cut a deal with dealerships in the area, including one earlier on this particular day, I got in my car and began to drive. Let me back up...this is not where the excellent customer service began. I was introduced to Criswell NIssan through USAA's Car Buying Service (USAA members be sure to check this out on usaa.com). As soon as I entered the JUKE into USAA and pressed enter it sent my information to three dealerships in the immediate that has a partnership with the bank. They offer members special pricing! Immediately, I received an e-mail from Gary Moser, General Sales Manager. Somewhere thereafter, I received one from Swann Kim, Sales Manager, and then from energetic one-of-a-kind Kwame Otchere, Sales Consultant. They really wanted my business and made this clear in each of their e-mails! The correspondence continued until I finally decided to send a reply to Gary. These weren't auto reply messages though...these gentleman actually composed original messages and spoke to my particular situation. This is important to note. What made me want to go for broke and drive to Germantown to purchase this JUKE off the showroom floor was when the sales team included terms in their e-mails such as: "earning my business, thank you for accepting this e-mail, I received your voicemail thank you for your call," and my favorite: "I understand that we are a little out of the way, but there is a reason why we are the prefered USAA dealer." It's true. There is a reason that they are the preferred USAA dealer, and I got to witness it from start to finish this evening. Kwame was exceptionally accommodating! He made me feel as though he truly shared in the new car purchase excitement along with me, WAY before I said "I'll take it." Swann was very patient with me and shared that he is a veteran and fellow USAA member himself. That meant a lot to me. I felt like I was amongst family. Finance Manager, Krystie, was especially kind and patient with me and makes miracles happen in her office. Last but not least, Gary is very special to me because although he had to leave for the day, he left word and made sure that I was taken care of as promised. Each associate was sure to remind me of that throughout the duration of the transaction. I couldn't be happier with my purchase. Thanks team! More
Amazing experience. I was asking for very aggressive deals on both my trade in and new purchase and this group worked on it without coming back to me with what I requested. Eric, in particular, was ama deals on both my trade in and new purchase and this group worked on it without coming back to me with what I requested. Eric, in particular, was amazing. I was in for test drive, trade evaluation, dealing, and paperwork, and out the door with my new Nissan Cube in just over 2 hours. I couldn't be any more impressed - I'll make the 90 minute drive back to this dealership again next time! More
received not only excellent customer service from eric great but also a great deal with 2 years free servicing. Nice office too. will certainly recommend this dealership to everyone... great but also a great deal with 2 years free servicing. Nice office too. will certainly recommend this dealership to everyone... More
Eric was very kind, helpful, patient, and courteous! He helped me get a good deal on a very nice used car (2011 Scion XD). I will like to do business again with this dealership. helped me get a good deal on a very nice used car (2011 Scion XD). I will like to do business again with this dealership. More
I bought a new Nissan Murano from Criswell and am very satified with the vehicle and the overall experience with the dealership. Kwame was very professional and extremely knowledgeable. He carefully exp satified with the vehicle and the overall experience with the dealership. Kwame was very professional and extremely knowledgeable. He carefully explaned all the options and features of the vehicle. He set up my blue tooth and made sure I understood how to operate the sound system, keyless entry, etc. He showed me the service department and explained how I don't need an appointment for my two years of free oil changes! Gary explained the pricing item by item. Krystie gave me several options for financing and patiently answered all my questions. Everyone at Criswell was friendly. I would recommend the dealership. More
I must admit that my purchase of Nissan Altima was the result of very convincing and articulate personality of Mr. Kwami. I am quite convinced that this Dealership provided me with the best price, which I result of very convincing and articulate personality of Mr. Kwami. I am quite convinced that this Dealership provided me with the best price, which I was looking for(even though a bit more than I planned for this purchase, but true professionalism of Mr. Kwami led me to make this decision of LEASING 2012 Nissan Altima. Job very well done!! I will recommened this delaership to my friends. From Auto Service point of view-- I am looking for the same level of experience from this delaership, as I have some minor issue with this leased car. I would expect to get the bestsupport from the Criswell Nissan Service Center. Sincerely, Abdul Karim More
This is our third purchase from Criswell Nissan in last two years. Last year I purchased a Nissan Sentra for myself and another Sentra for a family friend from these guys (From a different Sales person tho two years. Last year I purchased a Nissan Sentra for myself and another Sentra for a family friend from these guys (From a different Sales person though). This year my sister bought a Rogue from these guys, and I have to admit BEST PRICES IN THE MD VA AREA.... Eric (Our Sales Person) was helpful and was willing to make the transaction. He made every effort to get us the best price possible, and after shopping around in the 50 miles radius, I have to say that no one was able to beat his price. Some did come close to Criswell's price but NO ONE was able to beat it. In fact, a couple of dealers openly admitted that the price that Eric quoted was unheard of, and if he is willing to sell the car for that price, and if the car is brand new, not a demo, take it. So, if you are looking for a Nissan and you are nearby Criswell or are willing to drive there, I will say, give them a call, or send them an email. I have a feeling that there price might be the lowest you will find. And NO I do NOT work for Criswell, or work with Criswell, or have stocks in Criswell, or am related to anyone at Criswell. I have absolutely no personal link to the company or any of its employees. Just a happy car buyer who got two great buys from them. Oh yeah, just one thing, call Eric, dont email him too much. I think he prefers talking over typing.... :) More