Criswell Nissan

I highly recommend this dealership to anyone wanting a smooth, friendly and personalized approach to their car buying experience- who doesn't want that? I went to this dealership because I had been highly smooth, friendly and personalized approach to their car buying experience- who doesn't want that? I went to this dealership because I had been highly satisfied when working with Kwame Otechere in the past at a different dealership and knew that he was now there. I was confident that I would be pleased with the end result in this situation as well and Kwame did not disappoint. He provided me with the same high quality service despite my very complicated situation and I walked out of the dealership with the very car I wanted at the price I needed. I couldn't be any more pleased with the whole interaction and will seek him out in the future if the need should arise. More

I WAS EXSTREMELY SATISFIED. I WENT INTO THE DEALER WITH THE INTENTION OF JUST GETTING MY 2006 MURANO APPRAISED AND GET AN ESTIMATE ON A NEW CAR. WHEN I CAME , I ASKED FOR LUC. THEY PAGED HIM AND HE CAME TO THE INTENTION OF JUST GETTING MY 2006 MURANO APPRAISED AND GET AN ESTIMATE ON A NEW CAR. WHEN I CAME , I ASKED FOR LUC. THEY PAGED HIM AND HE CAME TO GREET ME IMMEDIATELY. LUC INTRODUCED ME TO KWAME AND SAID THAT HE WOULD ASSIST ME. I TOLD KWAME I JUST WANTED TO GET MY CAR APPRAISED AND SEE IF I COULD GET A NEWER CAR. I ASKED HIM IF HE COULD MAKE IT HAPPEN. KWAME SAID THAT HE WOULD DO EVERYTHING HE COULD. KWAME THEN GOT MY CAR APPRAISED AND HAD ME FILL OUT AN APPLICATION. AFTER, GETTING THE AMOUNT THAT I OWED ON MY CAR HE SAID THAT I REALLY NEEDED TO GET OUT THE CAR BECAUSE IT WAS VALUED LESS THAN I OWED. HE SAID THAT HE COULD HELP ME GET INTO SOMETHING THAT I WOULDN'T BE UPSIDE DOWN IN. I TOLD HIM THAT MY CAR IS FULLY LOADED AND I WOULD ONLY TRADE IT IN FOR A CAR THAT IS FULLY LOADED AS WELL. I ASKED TO SEE THE 2012 MURANO SL AWD, HE SHOWED ME THE CAR IT WAS BEAUTIFUL. THEN CAME THE HARD PART, HE GAVE THE APPLICATION TO MIKE TO SEE WHAT THEY COULD DO FOR ME. MIKE SAID THAT I COULD GET INTO THE CAR BUT THE PAYMENTS WOULD BE ABOUT $900 A MONTH. I TOLD KWAME THAT WAS OUT OF MY PRICE RANGE. KWAME SUGGESTED I LOOK AT A ALTIMA. I SAID I ONLY WAS INTERESTED IN SUV'S. KWAME THEN SUGGESTED A ROUGE. I WASN'T REAL FAMILAR WITH THE ROUGE. KWAME THEN SHOWED ME A FULLY LOADED 2012 ROUGE. AFTER TEST DRIVING THE ROUGE I WAS PLEASED AND WAS READY TO SIGN MY LIFE AWAY.I TOLD KWAME TO ASK MIKE WHAT HE COULD DO FOR ME. KWAME CAME BACK AND SAID I WAS APPROVED AND IT THE PAYMENTS WOULD BE IN MY RANGE AND I WOULD NOT BE UPSIDE DOWN ANYMORE. KWAME THEN TOOK ME INTO KRYSTIE'S OFFICE TO DISCUSS THE DETAILS. AFTER TALKING TO KRYSTIE MY DOWN PAYMENT WENT DOWN FROM $2500 - $2000 AND MY MONTHLY PAYMENT WENT DOWN BY $3 (YIPPEE). KWAME HAD THE ROUGE DETAILED AND MY LICSENCE PLATES PUT ON MY NEW CAR. HE THEN SHOWED ME HOW TO USED ALL MY NEW GADGETS AND GOT ME ON MY WAY. IN CLOSING I WOULD LIKE TO SAY THAT IN ALL OF MY EXPERIENCES IN CAR DEALERSHIPS, THIS WAS BY FAR MY BEST. THE STAFF WAS EXTREMELY KNOWLEDGABLE, HELPFUL AND FRIENDLY. FROM THE MOMENT I CAME IN I FELT AT HOME. More

I have been driving my new Altima a little over a week now. So far have absolutely NO complaints. I do want Dante Marino and other members of the Criswell team who assisted in making the purchase h now. So far have absolutely NO complaints. I do want Dante Marino and other members of the Criswell team who assisted in making the purchase happen know how much I appreciate the courteous and efficient service provided. The "dreaded car shopping experience" turned out to be the best and most enjoyable process I've encountered when buying a new or used car. My husband even commented on how smoothly and quickly everything went. Please convey my thanks to everyone! Sincerely, Patricia Hood More

I found the Criswell dealership online while looking for a used Acura TSX. A live online chat was available so I checked it out. The customer service person responded quickly and pleasantly, referring my q a used Acura TSX. A live online chat was available so I checked it out. The customer service person responded quickly and pleasantly, referring my questions to Sales Manager Gary Moser. I spoke with Gary by phone and he assured me that if I chose to drive down (at the last minute on a Saturday at the end of the month so his staff was BUSY!), his sales staff would be happy to assist me. I was a little leery of the whole experience having had an extremely unpleasant experience with my hometown car dealership and I just assumed this would be more of the same. When I arrived I was assisted immediately by Herbert Hernandez. He was patient, knowledgeable, and quite easy and entertaining to talk to and answered all my questions. The experience just got better from there. The car I found online was just what I wanted and when I questioned Herbert about the online discount he assured me that indeed that was the price. I just expected the online story to change once I actually got to the dealership, but I just continued to be pleasantly surprised. Kristie, the finance contact, was cheery, thorough, and quick to process my purchase, and soon I was on my way. I love my car and can't say enough about Criswell's professional employees. My experience was literally stress-free and I will happily recommend Criswell and their staff to my family and friends! Thanks so much for such a positive experience!! More

He was an excellent sales person , easy to talk to very helpful and friendly. I just purchased a 2004 ford exployer for a great price. If I am in the market of buying another car or know a friend who's lo helpful and friendly. I just purchased a 2004 ford exployer for a great price. If I am in the market of buying another car or know a friend who's looking to buy a car I am going to send them to Eric Konan at Criswell Nissan in Germantown. Thank You Maurice and Patrice Chavous More

Eric Konan was an exceptional salesman. He is very courteous, professional and willing to go the extra mile for you. Mike was very professional as well. He was personable and easy to talk to while t courteous, professional and willing to go the extra mile for you. Mike was very professional as well. He was personable and easy to talk to while taking care of the paperwork. Overall, I had an excellent experience. More

I'd like to thank Kwame Otchere for the excellent service he provided me and my wife today. We came into your dealership today rattled and emotionally drained due to a potentially fatal accident we experie he provided me and my wife today. We came into your dealership today rattled and emotionally drained due to a potentially fatal accident we experienced earlier this morning. Mr Otchere was patient, understanding and kind as we made preparations to purchase a new vehicle. His professionalism and ability to get to the bottom of the situation and address our needs quickly exceeded our expectations. Such a commitment to great customer service is to be commended. You can be sure that I will continue to do business with Criswell Nissan in Germantown for years to come. Additionally, please convey our heartfelt appreciation to the Finance/Business Manager. Her kindness, patience and sense of humor made the financing process easier and served to put a brighter face on the bad morning we had. Sincerely, Jane and Dwight Bradley More

Great people, very professional. Everyone I interacted with was great and very helpful. Kwame is awesome! When I am in the market for another car I will definitely go there again. with was great and very helpful. Kwame is awesome! When I am in the market for another car I will definitely go there again. More

My car buying experience at Criswell Nissan actually allowed me to put the word "enjoyable" back into my volcabulary for this process. From the moment I walked in the door I knew I was in for a pleasan allowed me to put the word "enjoyable" back into my volcabulary for this process. From the moment I walked in the door I knew I was in for a pleasant experience. Swann Kim definitely understands how a professionally run sales floor can give a prospective customer confidence in their decision to visit Criswell. My salesperson, Kwame Otchere, was terrific. His knowledge of the product and his patience as I test drove several different models was appreciated. I was ever given the feeling that I was being rushed or that he needed to be anywhere but helping me. When it came time to complete my deal, the finance manager worked hard to secure me the best rate possible, and Krystie Zhang made the closing paperwork easy to understand while not trying to pack on extras that other dealers have bombarded me with in the past. I also take this a good sign that Nissan believes its cars are manufactured well enough that they don't need all the "extras." I was so pleased with my experience, that when I informed my daughter that I had found a Nissan dealership that I would highly recommend, she went to talk to them the next day and a day later ended up with the car she had been hoping that could find for her. I can recommend this Nissan dealership without any hesitation. More

Employees were extremely friendly. Sales people were straight shooters who recognized that we had done our homework and did not mess around with us on price. straight shooters who recognized that we had done our homework and did not mess around with us on price. More