Criswell Nissan

I could not be happier with my new (to me) car. I was given an amazing deal, and the whole process was rather painless, unlike other car buying experiences I've had elsewhere. Kwame and Jerome were wonde given an amazing deal, and the whole process was rather painless, unlike other car buying experiences I've had elsewhere. Kwame and Jerome were wonderful to work with. Thank you both!! More

Rod is a great person talk to. He is nice and patient to show me all the options I need even at late hour on Friday. I talked his manager to give me a good deal and reminded me for other free car service af show me all the options I need even at late hour on Friday. I talked his manager to give me a good deal and reminded me for other free car service after I bought a new car. I recommend him to any one who is interested for a new car purchase. More

Smooth and easy transaction. I received what I wanted at the price I wanted to pay. I will continue to do business with Criswell 's dealerships. the price I wanted to pay. I will continue to do business with Criswell 's dealerships. More

I purchased a 2013 NIssan Juke SL at the end of December from Criswell Nissan. Rod, Ahmed, Jerome all helped make this purchase possible. I had to have Red with Red trim interior which was a rare find. Rod from Criswell Nissan. Rod, Ahmed, Jerome all helped make this purchase possible. I had to have Red with Red trim interior which was a rare find. Rod went to Pittsburgh to get it for me and I still got a great deal. Great advice from Jim on financing. Thank you all. I love my Juke! Buying a new car is stressful for me but their patient, no pressure manner made this a pleasant experience. Thanks again! More

This place was ridiculous. They should stop spamming positive reviews. Better Business Bureau RATES F for this company and i can see why. The staff does the best they can with what they've got but man positive reviews. Better Business Bureau RATES F for this company and i can see why. The staff does the best they can with what they've got but management is a joke. Complete numbers game and a few mad customers here or there is acceptable. More

We have a ten year old Nissan Murano that has been a champ for over 100k miles. It has required mostly regular maintenance for that time. Since moving to Maryland almost ten years ago we have made a p champ for over 100k miles. It has required mostly regular maintenance for that time. Since moving to Maryland almost ten years ago we have made a point to return to Criswell Nissan for service because of the friendly and customer-focused attitude. A recent transmission replacement was completed in such a short time that we were shocked when Dave Berney called for to pick up the car. To make it an even better day, the transmission was under warranty. Many thanks to Dave Berney and all the techs for their hard work. This is just one example of why we love our Nissan so much and why we will continue to keep Criswell Nissan as our service location. More

In all my years of buying cars, I never have experienced such friendliness, help, and total commitment to customer needs as demonstrated by the personel at Criswell Nissan. It all started with Marcio Sant such friendliness, help, and total commitment to customer needs as demonstrated by the personel at Criswell Nissan. It all started with Marcio Santos. As a salesman, he was first concern with educating me about the Nissan Quest and was willing to compare it to any other vehicle. He even brought in a Honda Odyssey, and parked both vehicles next to eachother for comparison. The first day he spent 2 hours with us and never once tried to push us to buy a car. In fact he advised us to take more time to be sure we were buying the car we wanted. At all times I felt I was dealing with a trusted friend and yet I had never met Marcio before. Kristie Zhang in finance searched relentlessly to find us the best rate. She also was so laid back and friendly and never once tried to convenience us to buy a service we did not need. Randy, the general manager, was soft spoken and cooperative. He went out of his way to make the deal happen. These people were amazing! My rating for this organization would have to be off the chart. Many thanks to the wonderful people at Criswell Nissan! More

I found everyone very friendly. Crystal kept me informed along the way of what was going on. Both she and I had a question on why the transformer oil needed to be topped off. She went back and checked wit along the way of what was going on. Both she and I had a question on why the transformer oil needed to be topped off. She went back and checked with the mechanic and then with the senior mechanic as to the reason. A small leak was discovered, which was promptly fixed at no charge. She accurately predicted the additional time it would take. All in all, I was very pleased with the service, with the professionalism of everyone, and the end result - a confidence that my vehicle was ready for another 7,500 miles! More

I purchased a new 2012 Nissan NV 2500 cargo van thru I purchased a new 2012 Nissan NV 2500 cargo van thru Sean. I dealt exclusively via email with him and he was very helpful and always professional thr I purchased a new 2012 Nissan NV 2500 cargo van thru Sean. I dealt exclusively via email with him and he was very helpful and always professional thru the entire process. He offered a great price right upfront & was very helpful in closing the deal since I live out of state. Sean & the rest of the Criswell team were very helpful & accomodating in getting all the paperwork handled in a very timely manner. They went out of their way to make things easy for me since I was 400 miles away. I had a small problem with the shelving pkg that came with the van. After I drove the van 400 miles home & discovered the issue, Randy the sales mgr, spent quite a bit of time & effort contacting installers near me to get a resolution to the problem. It was solved to my satisfaction. I can only say good things about my experience with Criswell Nissan & their staff. I have to say it is rare to see this level of professionalism & customer service in any business today. Thanks for a great hassle free purchase experience! More

From the time I met kwame I could tell it would be like buying a car from a friend of mine. He has a very good personality which cannot be taught no matter how long you are in the service industry.He wasn buying a car from a friend of mine. He has a very good personality which cannot be taught no matter how long you are in the service industry.He wasn't overbearing or pressuring which has actually stopped me from buying a phone from sprint before. I believe he is an asset to your dealership but I believe you may already know that.the financing/ paperwork aspect couldn't have been made any easier as kristie was well versed in her position.kristie even stepped in to assist with the car insurance verification and recieving the fax and catching an error made by the insurance company on the insurance card and calling them to get it straight while kwame was tagging and gassing up the car after recieving it from getting it cleaned and detailed.It was good to have been apart of that kind of unplanned genuine teamwork to benefit your customers and the dealerships name and reputation.I truly am glad to have met all involved and thank you for your help and service More