Criswell Nissan

THE WORST SERVICE EVER Went in for an oil change on 6/13. Patricia was my adviser. After the service was done I looked around to see if there were any issues with my car. No Went in for an oil change on 6/13. Patricia was my adviser. After the service was done I looked around to see if there were any issues with my car. Noticed that passenger side rocker panel had a bump on it. I let Patricia know about the issue. Person who was in charge that day took a look at the issue and told me that it's prob due to improper lifting of the vehicle and told me to come back next week. I get a voice mail from Patricia on Wednesday the june 17th. I called her back and let her know that everything was fine and i will be coming in on Saturday (6/20) first thing in the morning to get the rocker panel issue resolved. First thing out of her mouth was they are too busy and not sure if they will be able to resolve the issue and says something like don't you live far away? blah blah blah and try to get some excuse for me to not come to their department. I told her that we confirmed this past saturday that i will be coming in to get this matter resolved. She says ok and will let the manager know that i will be coming in. At this point I was getting pretty upset as to why she hasn't mentioned this to her manager. I'm assuming that she wanted to hide this issue from him and try to not come to the dealership. This is very unprofessional. As of coming into your dealership... consider yourselves lucky. i just took it to my personal bodyshop and within minutes they were able to fix the problem, free of charge. Bad news for you guys, this will be reported in all social media as well as I will be contacting BBB and state attorney to file complaints. If you guys pride in customer service, then act like one and take action immediately. We got our cars serviced at your shop and you guys are the one who caused this accident. Take priorities in them first before servicing others. More

Second easiest car purchase ever! I bought my Nissan Rogue back in August 2014. I had been to several dealerships test driving cars and just getting aggravated, until I met with Dusti I bought my Nissan Rogue back in August 2014. I had been to several dealerships test driving cars and just getting aggravated, until I met with Dustin. I loved his no pressure approach and honest answers to the questions about the cars I test drove. He gave me all the answers I was looking for, ALWAYS returned my calls and emails promptly and I got the price I was willing to pay. I left the dealership and thought about the it overnight, called Dustin in the morning and asked him to get the paperwork ready so I could come in and get the financing done immediately without sitting and negotiating for hours. I was out with my new car in about 1 hour. They helped me move my things over to the new car, went over all the features, helped me set up my Bluetooth and off I went. Best birthday present ever! Wish all sales people worked like him with quick answers and a laid back approach. I felt like I knew him forever by the time I left. Most people now days have researched the heck out of the cars they are thinking about or have a budget in mind. The last thing they need is some high pressured sales tactic. He let the cars speak for themselves. More

new car purchase Worth the drive. Great selection. Knowledgeable sales staff. Sam really delivered. Financing couldn't have been any easier. Had the car I wanted for Worth the drive. Great selection. Knowledgeable sales staff. Sam really delivered. Financing couldn't have been any easier. Had the car I wanted for a great price. More

Service and New Car Purchase I purchased a new car from Criswell Nissan within the last 24hrs. And received exceptional service. This is by no means something new for this dealers I purchased a new car from Criswell Nissan within the last 24hrs. And received exceptional service. This is by no means something new for this dealership, as it is the norm and not the exception. I have had my previous Nissan serviced through this dealership for well over 8 yrs and their staff are knowledgeable about the vehicles and do their best to help the customer understand make educated decisions on the maintenance of cars. Crystal Vanderpuije, Jose Alvarez and their manager Andy Deusa were the first faces of Criswell that I encountered and they have represented the dealership well and was the reason I took the next step to purchase my new vehicle from this dealership. I didn't expect any less of a professional staff in the sales department, but Sam Trabulsi and Jeff Greene exceeded my expectations. Sam's professional, knowledgeable persona and patience in trying to understand my needs before we ever looked at a brochure or test drove a vehicle was something that car salesman are not widely known for, so has has set the bar high for his peers. The efforts put forth by Jeff and Sam to work within my framework was capped by their Financial Advisor Victor Villalobos. Victors meticulous attention to all aspects of financing of my new vehicle went above and beyond. He explained the pros and cons at every step allowing me the opportunity to make the decisions that fit my needs. I highly recommend this dealership and their staff, because they are truly customer oriented not just by saying it on their website, or a commercial ad but how they treat each individual that walks through the door. My relationship will continue with this dealership for as long as they or I reside in the Maryland area. More

Superb Customer Service!!Andy Deusa Andy Deus a and his team of Service Advisors and technicians under his guidance and leadership are the best! This is why I have confidence in Andy an Andy Deus a and his team of Service Advisors and technicians under his guidance and leadership are the best! This is why I have confidence in Andy and his team to provide continuous superb customer service on my Gallant GTZ. They provide same level of service on my 350Z! More

Outstanding and Professional!!! My wife and i just completed our purchase of our next car with Sam Trabulsi (with the help of Krystie Zhang who did a terrific job walking us through My wife and i just completed our purchase of our next car with Sam Trabulsi (with the help of Krystie Zhang who did a terrific job walking us through the finance options). Sam was a consummate professional--extremely knowledgeable about all our options, not pushy at all about completing the sale, and efficient in getting our sale completed under extreme time pressure. He was very personable and respectful, accepting of our specific needs, and delightful to go through this stressful process with. I would highly recommend him as a salesman to choose, one of the best we've dealt with in our history of buying 15-20 cars over the past 40 years (high praise from a very discerning psychologist). More

Sam Trabulsi and the Entire Staff at Criswell are Great! Sam is very easy to deal with, is very proactive during the process, and has earned my continued business with great customer service. He is not pushy Sam is very easy to deal with, is very proactive during the process, and has earned my continued business with great customer service. He is not pushy and really works towards making sure you get exactly what you are looking for. More

Effortless I felt well taken care of and there was little pressure. They were willing to work with my budget and find the perfect car for my needs. I would recom I felt well taken care of and there was little pressure. They were willing to work with my budget and find the perfect car for my needs. I would recommend them to all my friends and family. More

Great experience! Best dealership in MD and Sam was a pleasure to work with! Highly recommend working with Sam to get your next car. He was extremely nice, informative, Best dealership in MD and Sam was a pleasure to work with! Highly recommend working with Sam to get your next car. He was extremely nice, informative, and overall a great person to do business with. More

A Fantastic, No-Hassle Experience!! Working with Sam was truly a pleasure, my husband and I found him to very friendly and courteous. Sam was knowledgeable about the different levels an Working with Sam was truly a pleasure, my husband and I found him to very friendly and courteous. Sam was knowledgeable about the different levels and options of the 2015 Rogue so that we were able to narrow down the specifications quite quickly. We felt we got a very fair price on the vehicle and no games were played during negotiation. Furthermore, when it came time to obtain the exact vehicle/options/colors, we were very impressed. We gave Sam our 3 top color choices and he located our #1 choice and brought it to the dealer that same day. We also found the paperwork process to be smooth and expedient, and enjoyed working with Victor as well. Thanks to Sam and Victor for making this such a great experience. We would highly recommend Criswell Nissan and Sam and Victor to all our friends and family. Thanks again!! More