Criswell Nissan

Very pleasant sales experience Cesar Yanes was extremely helpful and pleasant. He stayed right with us through the whole process and did not waste any time with typical "sales drive Cesar Yanes was extremely helpful and pleasant. He stayed right with us through the whole process and did not waste any time with typical "sales drivel". The manager (Korey) was also involved and was just as nice to interact with. I would highly recommend this dealership. More

Over and above customer service I brought my 2012 Titan in for an airconditoning check.My service writer was terrific. She checked on me in the lounge and kept me abreast of every s I brought my 2012 Titan in for an airconditoning check.My service writer was terrific. She checked on me in the lounge and kept me abreast of every step including contacting my third party extended wauranty carrier and then providing me with a rental when the repair could not be completed that day. More

Tech Mike Rojas is awesome! I dealt with Technician Mike Rojas at a previous dealership and was disappointed when he left. He is a fantastic tech who listens, understands and mo I dealt with Technician Mike Rojas at a previous dealership and was disappointed when he left. He is a fantastic tech who listens, understands and most importantly cares. I told him years ago I will go where he goes. I don't let just anyone work on my 2008 Rogue. I was also very pleased with the service advisor, Huyen Vuong. He was helpful and straightforward. More

Another greatt experience at Criswell Great experience from initial online contact with sales through finance to delivery. This was our second vehicle purchased at Criswell, and we will be Great experience from initial online contact with sales through finance to delivery. This was our second vehicle purchased at Criswell, and we will be back. Thanks Cesar, Jason, Krystie, and Mike! More

Will recommend them any time of the day This review is way overdue, but I guess better late than never. So this was my family's fourth (4th) purchase from Criswell Nissan in last 6 years. I This review is way overdue, but I guess better late than never. So this was my family's fourth (4th) purchase from Criswell Nissan in last 6 years. I have purchased my first vehicle from these guys in 2011, then again a vehicle for my sister in 2012, for my brother in 2013, and now for my other sister in 2017. And each and every time Criswell Nissan gave me the best price in the 50 miles radius. Chris, our sales person, made every effort to give us the best price he possibly could for the vehicle and for our trade-in. I won’t have any problem in saying that his sales approach was truly pressure free. He didn’t try to give us that "let me check with manager" line, or try to up-sale us any extras that we didn’t need. Either he understood that pressuring customer doesn’t always work, or maybe he thought that we won’t be interested in anything beyond what we were there for. But either way, I will have to say that my buying experience with Criswell was as good as it was in 2011, when I made my first purchase. As I mentioned in my title, I will recommend these guys, and Chris in particular, to anyone in my friend and family circle that is looking for a new car. For the financing part, I think Krystie handled the transaction quite effectively and efficiently. As far as I can remember, it took us all about 2 hours from the time we entered the dealership till the time we drove out in the new vehicle. That 2-hour time frame does not include the test drive and initial bargaining because we test drove the vehicle a few days ago, and all the negotiating was done over the email prior to our arrival. More

Love 'Em! I bought a 2015 Nissan Rogue from Criswell, and the buying experience was just fantastic! I was looking for a "deal" at the end of the year, and they I bought a 2015 Nissan Rogue from Criswell, and the buying experience was just fantastic! I was looking for a "deal" at the end of the year, and they respected that and help me find one. Our salesperson, Chris, was excellent and showed us the cars we came into see without trying to push us into a higher price range. He also took note of our "must haves" and made sure we saw everything that might suit us. He got us max value for our trade in, and the paperwork was handled quickly and professionally. The finance people we just great to work with: professional, efficient, and friendly. Also, I've brought this vehicle in for maintenance 4 times now. The service team is great! Friendly, knowledgeable, patient, and easy to work with. The work is always done right and delivered on time for a reasonable price. Bottom line is that I love my car, the deal I got on it, and the service I have received ever since. Thank you, Criswell! More

Another great buying experience at Criswell Auto My last buying experience was excellent at Criswell Honda. This one, was for my wife at Criswell Nissan, and was wonderful as well. My wife had her he My last buying experience was excellent at Criswell Honda. This one, was for my wife at Criswell Nissan, and was wonderful as well. My wife had her heart set on a Nissan Rogue and everyone was very polite & professional. David Son, the GM, was very hospitable and engaging. Roland was very accommodating and professional. Mike was very competent and efficient. Mike knew we were in a time crunch and had us out the door in the new Rogue pretty quickly. Great team & buying experience. After these last two buying experiences at Criswell Auto, it's now my family's dealership of choice. Sincere Thanks! More

Worst Experience from a "business" as a business Owner I went to Criswell Nissan of Germantown last month since it's close to my house to look for a very particular vehicle. The top of the line Armada Plat I went to Criswell Nissan of Germantown last month since it's close to my house to look for a very particular vehicle. The top of the line Armada Platinum parked on top of the hill, stock # N170045. I wanted this vehicle because of the tan leather interior. Since I came late Saturday night I have to wait for the finance check on Sunday or Monday. ISSUE 1: my income situation was unique but I had more than enough income to qualify for this $60K vehicle. Ceasar and the manager on that night never try to work with me. ISSUE 2: I tried to get in touch with Ceasar on two days afterwards, NEVER RETURNED MY CALL OR EMAIL. Doesn't even have the courtesy to say anything to me AFTER BLASTING MY CREDIT APPLICATION to everyone and anyone on the internet. SOLUTION: I went to HERB GORDON NISSAN in Silver Spring 3 days later and took home a brand new Armada Platinum with the same interior but different exterior. They were willing to work with me and I was willing to provide them anything they need with my unique financial situation and it worked out. CONCLUSION: I am looking to purchasing 3 more of the same Platinum Armada by mid this year for my business. It will DEFINITELY NOT be at Criswell. Apparently, the vehicle that I looked at is still sitting in their inventory till this day, GO FIGURES. More

Amazing experience! I have been coming to Criswell Nissan since last May and I have had the best experience! I am always taken care of and the customer service is phenome I have been coming to Criswell Nissan since last May and I have had the best experience! I am always taken care of and the customer service is phenomenal ! More

First visit Criswell Nissan made it quick and easy for me to have my car serviced with its 24 hour drop off and their on time completion. Criswell Nissan made it quick and easy for me to have my car serviced with its 24 hour drop off and their on time completion. More