Criswell Nissan

Excellent service We were in search for a certain vehicle (Honda Element) and our sales representative Michael V helped us out 100% along the way. Not only did he go ou We were in search for a certain vehicle (Honda Element) and our sales representative Michael V helped us out 100% along the way. Not only did he go out of his way to help us find the car, but he also made sure it was in pristine condition (inside and out) before we got the keys. A great price and excellent staff. Very polite and professional. Super accommodating from start to finish. I’d definitely recommend Michael and Criswell Nissan to anyone. Thanks again! More

Outstanding dealership, outstanding people! I have just bought my second Nissan Rogue from this outstanding dealership. I guess all Nissan cars are the same and very good wherever one wants to b I have just bought my second Nissan Rogue from this outstanding dealership. I guess all Nissan cars are the same and very good wherever one wants to buy them. What makes all the difference is the great people at Criswell Nissan in Germantown. Cesar and Roland Yanes (turned out they are not relatives!) are both fantastic sales consultants (Cesar is now a Sales Manager). Roland was so helpful and patient with me that buying a car turned into a very pleasant experience. Cesar helped to finalize the purchase and I understand why he has been recently promoted to a Sales Manager -- he definitely earned it being very skillful in sales and in dealing with people. If I could, I would have given 10 Stars instead of 5 to both of them! To summarize, I wholeheartedly recommend sales and service at this dealership based on my experience with Cesar and Roland and with the fantastic service department (especially Crystal Vanderpuije who is the best service consultant I have ever worked with). You will not only get a great car and a reliable service through the life of the car but what is most important -- you will be treated as a family here. More

Just Awesome!!!!!’ I’ve been a loyal customer since 2007. I just purchased a 2017 Nissan Sentra SV. I absolutely love my new car. My sales Advisor Kwame knows me by my f I’ve been a loyal customer since 2007. I just purchased a 2017 Nissan Sentra SV. I absolutely love my new car. My sales Advisor Kwame knows me by my first name, and found me the car to my likings. The General sales manager Julius also is welcoming and made sure I got everything I needed or requested. More

Great Experience!!! I had a great experience buying my new Nissan, Altima at Criswell Germantown location. But, most important, the attention and professionalism of Mr.Ju I had a great experience buying my new Nissan, Altima at Criswell Germantown location. But, most important, the attention and professionalism of Mr.Julius Green ( General Sales Manager),Mr. Rod Heskee ( Sales person for my car) and Mr. Kwame Otchere ( Sales person for my son's car). Thank you very much!!!!! More

Easy Purchase Process I purchased a used vehicle from Rod and couldn't have had an easier purchase process. He allowed me to take the car out for a test drive and didn't pu I purchased a used vehicle from Rod and couldn't have had an easier purchase process. He allowed me to take the car out for a test drive and didn't push me to make a decision. I told him I was ready to buy the car, we sat down at his desk, and about 10 easy minutes later, I was filling out my paper work. Rod made the process very easy and didn't push me around, even though I am a young buyer. The car was in very good condition and I have not had any issues with it. I would definitely go back to Criswell Nissan to purchase another car. More

Great work! Absolutely outstanding service, Matthew is extremely friendly, easygoing, patient, informative, polite, and explains service, pricing, and options BEF Absolutely outstanding service, Matthew is extremely friendly, easygoing, patient, informative, polite, and explains service, pricing, and options BEFORE which doesn’t make me feel pressured. I’ve heard some not so good things about Criswell but Matthew in their service department makes me look forward to going there! More

Enjoyable car buying. Yes, enjoyable!! There are not enough words to thank this amazing sales and finance team. I recently had an anxiety-filled experience (not at this dealership) that lef There are not enough words to thank this amazing sales and finance team. I recently had an anxiety-filled experience (not at this dealership) that left me unhappy and unexcited to buy a new car. I responded to an email from Kwame and with a few quick emails back and forth, the car I wanted was waiting up front for me. The whole process was smooth and seamless. Kwame took me on a drive, Cesar explained the pricing with clarity and transparency. Krystie- she was absolutely fabulous. There is more to say but it would take all night. High praise for the team at Criswell Nissan!! More

Accolades for particular individuals I had a couple glitches recently in the process of purchasing my 2017 Juke, and with the immediate “step up” help of Mr. Walter O’Rourke (Mgr previous I had a couple glitches recently in the process of purchasing my 2017 Juke, and with the immediate “step up” help of Mr. Walter O’Rourke (Mgr previously owned vehicles) and Ms. Kristine Zhang (financial) all was made well. They not only represent all that is good in the industry with integrity, character and aplomb — set the standards of excellence so many dealerships lack. I am a woman that has had and currently have luxury end cars and know the industry well with contacts everywhere...visiting Criswell was a first...my Juke is my “go to get around town and into small parking space” car; my second one. The first Juke Sonic of Rockville Porsche got for me...loved it so much decided on a newer one. Whatever you pay these two individuals is not enough. Thanks for reading and perhaps listening...Mrs. McK More

Absolutely first class service I have been using this service department for very long time. And for many years Crystal was my service advisor. Crystal is fantastic -- very knowledg I have been using this service department for very long time. And for many years Crystal was my service advisor. Crystal is fantastic -- very knowledgable and always attentive and eager to help. In fact, my decision to buy me new car from this Nissan dealership was in based on the great service I always had here. Thank you, Crystal, so very much! More