
Criswell Nissan
Germantown, MD
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Thumbs up - Highly recommend. We had a great buying experience thanks to Moin the Sales Manager and Raphael our salesman. Raphael took the time to go over the vehicle with us take We had a great buying experience thanks to Moin the Sales Manager and Raphael our salesman. Raphael took the time to go over the vehicle with us take care of us throughout the sales process. We got an absolutely great deal on our new Armada and couldn't be happier. To Raphael's credit he even spent time cleaning and detailing the car himself after the rest of the staff had already left for the day. More
Repeat buyer - for a reason! This is the second car I've purchased from this dealership; both times the process was painless and very professional. Having been through terrible c This is the second car I've purchased from this dealership; both times the process was painless and very professional. Having been through terrible car-buying experiences in the past - high pressure tactics, rude salespeople or managers, trying to sneak in additional costs - Criswell has always been a breath of fresh air. I went in with a specific car in mind - the Arctic Blue Murano SL with 'Cashmere' interior. They didn't have the interior/exterior color combination I wanted on the lot; I informed them that another dealer had it, so I could go there unless they could beat the price I'd been quoted for it. I worked with Rafael Maldonado, who patiently tolerated my test drive and didn't even white-knuckle the highway portion:) He was very professional and helpful, showing me every possible detail on the car, plus he sync'd my phone with the car post-purchase and put on the new tags! The manager, Moin Gilani, did everything he could to get the price down to what the other dealership's was and get max value for my trade. Matin was patient with my going over the numbers and asking questions in the finance room. And in the end, I actually now like the Cayenne Red - with Cashmere interior (which I purchased) better than I liked the blue which originally was my dream car - and I do mean DREAM. I literally dreamed about it! Never thought *that* would happen! I can't wait to get up for work now, just to drive this beauty:) More
GENE LOPEZ One of the mosts rude individuals ive dealt with, has a problem telling the truth, and sad to see that a dealership would allow someone of the calibe One of the mosts rude individuals ive dealt with, has a problem telling the truth, and sad to see that a dealership would allow someone of the caliber to represent them. More
Run , run very fast Do not believe anything they tell you - Chris , Danny and Mr. Lopez are nothing but liars - we where there to look at a SUV after some back and forth Do not believe anything they tell you - Chris , Danny and Mr. Lopez are nothing but liars - we where there to look at a SUV after some back and forth we decided on a payment but we needed to confirm that we would be okay. We told them that we needed to go home and confirm some financial items to make sure we we're good but we told them that we are 98% sure we are committed and asked if they needed a deposit to hold the unit. All 3 standing together said " no you are good " - as we where driving home the wife and I felt we needed to force the deposit issue , we tried calling , emailing and texting Danny with no response I even sent a email to Lopez with no response . Today 24hrs later I get a phone call from Danny telling me they sold the unit 30 mins. after we left - (funny we called him 20 mins after we left and left a VM . More
Always the best The customer service with Abrian and crystal is always amazing, making me feel like family and never worrying about if my car will be in good hands. E The customer service with Abrian and crystal is always amazing, making me feel like family and never worrying about if my car will be in good hands. Every time I take my vehicle in it always comes out good as new and with the problem always fixed. More
Very knowledgeable salesperson Assyria was great- very helpful and knew the answers to all of my questions about the LEAF. Even if she didn't know the answer, she could find it. She Assyria was great- very helpful and knew the answers to all of my questions about the LEAF. Even if she didn't know the answer, she could find it. She was not pushy and took us for a great test drive. More
AWSOME Great salesman service with a smile very positive and honest on getting you the vehicle for your needs. Wish that there are more people like him in th Great salesman service with a smile very positive and honest on getting you the vehicle for your needs. Wish that there are more people like him in the car business. More
Best dealer Chris is awesome, treats me like family . I send him business just for that . All my company trucks will be purchased here for life . Thanks Chris is awesome, treats me like family . I send him business just for that . All my company trucks will be purchased here for life . Thanks More
Well done Criswell Nissan Team We were looking for a college graduation gift for our son. After graduation he waited for 2 more years to get his post graduate work finished. Havin We were looking for a college graduation gift for our son. After graduation he waited for 2 more years to get his post graduate work finished. Having finished it was time to go to the dealer that Dad bought his new car from, Criswell. He wanted a Nissan Rouge. So it was off to Criswell Nissan. We worked with Jerrell Berry (sales) and David Grasmick (sales manager). Jerrell and David did an OUTSTANDING job. We felt comfortable, not rushed or pressured and knew we were dealing with Criswell professionals. Finally, Matin Dunlap did our finance work. Another pro on the Criswell team. Over all a great experience. More
A great sales person and experience I am happy to give Jerrell his first review. Most of my family owns a Nissan. My wife and I came in to upgrade her 2010 Rogue to a 2018. Jerrell was g I am happy to give Jerrell his first review. Most of my family owns a Nissan. My wife and I came in to upgrade her 2010 Rogue to a 2018. Jerrell was great. He was pleasant, happy to see us, and did whatever he could to make our experience exciting, fun, and enjoyable. What most people dread as going to a dealership and spending hours and hours, Jerrell did his best to make the experience a smooth process. Even though he was helping two other people, he kept my wife and I feeling like we were the number one priority. While my wife was pondering over different vehicles, it didn’t matter to Jarrell if he had to show us two, five, or fifty. I will be sending everyone we know looking for a vehicle, especially Nissans to see Jerrell. More