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Criswell Nissan

Germantown, MD

Overview
Employees
Reviews
Vehicles
4.6
1,003 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland. At Criswell Nissan, we strive to make buying or leasing a new vehicle a pleasant and rewarding experience. Our primary concern is the satisfaction of our customers.
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19574 Amaranth Drive

Germantown, MD

20874

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Showing 1,003 reviews

February 02, 2025

Went in for annual oil change scheduled and only needed oil change and tire rotation. Was out in 1 hour. Got there at 10:30am on Friday. Was out by 11:30am. Performed multi port inspection and everything. More

by clayja1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 03, 2025 -

Criswell Nissan responded

It's wonderful to know we exceeded your expectations! We value your business and hope to see you again when your vehicle is due for its next routine service visit.

February 01, 2025

Always a pleasure dealing with Criswell Nissan Deuce Ransome does an excellent job keeps me informed of all my concerns and needs and never have a question More

by Gpmargelos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 03, 2025 -

Criswell Nissan responded

It's rewarding to know you can count on our staff to provide exceptional customer service each time you visit. Thanks for your continued patronage and positive feedback!

January 30, 2025

Eric was great and we loved working with him. He made the process of purchasing a vehicle stress free. More

by mcla5898
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Engram
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 30, 2025 -

Criswell Nissan responded

Our friendly and professional staff is always happy to help with any of your automotive needs, and it's great to know you were pleased with your recent car buying experience. We appreciate this positive feedback and welcome you to reach out if we can be of service to you in the future.

January 29, 2025

The dealer needs to do a better job of providing finance services on the weekend. Or don’t open on Sunday if you can’t accommodate properly. More

by CARRIEBOARDWICK
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Enrique Sotelo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 29, 2025 -

Criswell Nissan responded

Our goal is to provide a simple and seamless car buying event, and it's disappointing to see this was not your experience. We value the opportunity to work with you and welcome you to reach out if we can be of additional assistance.

January 28, 2025

Employees very polite and friendly. Also eager to sell you on repairs that you might not need!!!! More

by GERMANTOWN3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deuce
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Jan 28, 2025 -

Criswell Nissan responded

Thank you for sharing this 5-star rating! We value your business and hope to see you soon.

January 26, 2025

Very cordial and friendly. Service completed in more than exceptional time. Lounge area was comfortable. More

by navy192845
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 27, 2025 -

Criswell Nissan responded

It's great to see you enjoyed an all-around outstanding experience at Criswell! We value the opportunity to work with you and hope to be of service to you in the future.

January 25, 2025

My recent experience with the service department was excellent. They were able to access to issue and get it fixed within a timely manner. More

by chntprsn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 26, 2025 -

Criswell Nissan responded

We're happy to see our friendly and knowledgeable team was able to really help you out! Thanks again for choosing Criswell, and don't hesitate to reach out if we can be of service to you in the future.

January 25, 2025

Service was done quickly and as stated for total time. all work was completed as planned More

by allenamertig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 26, 2025 -

Criswell Nissan responded

It's great to know we met your expectations! We value your business and look forward to your next visit with us.

January 24, 2025

Deuce has the best customer service! Criswell Nissan its the only place I go to for car service. More

by Hiba
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 24, 2025 -

Criswell Nissan responded

It's wonderful to know you can count on our staff to provide exceptional customer care and high quality vehicle service! We appreciate your continued patronage and look forward to your next visit with us.

January 23, 2025

This is a great Dealership to purchase a car from. They had great selections. The service was outstanding by Eric and his management. I would recommend anyone in search of a car to visit Criswell N More

by deidre.singleton
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Engram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rubin Ferreira
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Jan 23, 2025 -

Criswell Nissan responded

Thanks so much for choosing Criswell! It's wonderful to know you enjoyed a remarkable purchasing process while working with our top notch team. We hope you enjoy your new vehicle and welcome you to reach out if we can be of further assistance.

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