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Criswell Nissan
Germantown, MD
995 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland.
At Criswell Nissan, we strive to make buying or leasing a new vehicle a pleasant and rewarding experience.
Our primary concern is the satisfaction of our customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 995 reviews
October 13, 2021
As soon as we signed the paperwork EVERYTHING went downhill from there! For reference we bought a 2015 Nissan Rogue May 1, 2021. After signing it was close to their closing time so copies of all paper downhill from there! For reference we bought a 2015 Nissan Rogue May 1, 2021. After signing it was close to their closing time so copies of all paperwork were not given to us on a flash drive as they specified. We had to call multiple times to have them mailed to us. After purchasing we were told our tags/license plate would be sent to us in about 2-4weeks. Two months and two expired tag tickets later and STILL no tags/plates. We called multiple times and FINALLY got someone on the phone and the said we needed to get an inspection done and send it to them. Fine, but we were NEVER told this prior. We get the inspection done and send it to 3 different people and still no response, and it’s been a whole month! We are still till this day calling and leaving voicemails that are NEVER returned and sending emails that are NEVER replied to in order to get the status of our tags/plates since we’ve submitted our inspection. I WOULD NEVER BUY A CAR FROM HERE AGAIN More
by Pittsfamily
August 22, 2021
WORST CUSTOMER EXPERIENCE … PERIOD.Told me all compact WORST CUSTOMER EXPERIENCE … PERIOD. Told me all compact SUVs drive the same / told me it was a short day and he had other things he could be doing / WORST CUSTOMER EXPERIENCE … PERIOD. Told me all compact SUVs drive the same / told me it was a short day and he had other things he could be doing / refused a test drive /cut me off multiple times / told me “you suck” / was very unprofessional / lied about being the manager More
by King Curt
August 10, 2021
Douce and Marshall are very professional and helpful. They provide very good customer service. The sales manager was rude, eating at his desk as he was talking to me, and demeaned me by querying if the They provide very good customer service. The sales manager was rude, eating at his desk as he was talking to me, and demeaned me by querying if the account I was showing was indeed mine. He clearly dismissed me by not looking up for a moment as he talked to me. He was also passive-aggressive. He was enjoying his food. Unfortunately, I will not be coming back to this dealership. I was told by UT that the cashier was also not helpful because she did not need to escalate the situation. It's a pity I cannot talk to someone. My check was not denied because of lack of funds so the dealership should have accepted my check. More
by priswalker
Employees Worked With
July 29, 2021
He was very professional, knew the inventory well, and assisted me on finding a car that fit my budget. everyone loves my new ride. Definitely would refer family, friends and coworkers. assisted me on finding a car that fit my budget. everyone loves my new ride. Definitely would refer family, friends and coworkers. More
by srakosah
Employees Worked With
James Cook III, Marshall Nickelberry
July 24, 2021
Marshall was professional and welcoming. He did a excellent job on helping me trade my 2018 Nissan Sentra for a new 2021 Nissan Sentra. The car runs great, like the fell, the look and the style.Niss excellent job on helping me trade my 2018 Nissan Sentra for a new 2021 Nissan Sentra. The car runs great, like the fell, the look and the style.Nissan is the best choice I made and I will stay with Nissan for future upcoming models. More
by always a Nissan owner
Employees Worked With
Marshall Nickelberry
July 19, 2021
Mr. Cook provided both excellent and professional customer service during my car purchase. He was very knowledgeable and put me at ease...he was outstanding!!!!!! customer service during my car purchase. He was very knowledgeable and put me at ease...he was outstanding!!!!!! More
by ddlbalmd
Employees Worked With
James Cook III, Corey Poole
May 31, 2021
Professional, upfront pricing Marshall nickleberry stayed in communication why I was mulling over the choice or purchasing a car. When I decided to buy, he was professional , earnest and honest. Jam stayed in communication why I was mulling over the choice or purchasing a car. When I decided to buy, he was professional , earnest and honest. James Cook 3rd , in finance, was excellent , as well. Professional and upfront. Great experience ! More
by Delano
Employees Worked With
James Cook III, Marshall Nickelberry
May 30, 2021
Marshall was outstanding working with us on our getting into a brand new Nissan Kick. He worked tirelessy on our behave and got the deal we wanted. James who he worked with was also outstanding with his he into a brand new Nissan Kick. He worked tirelessy on our behave and got the deal we wanted. James who he worked with was also outstanding with his help. We love our new Nissan and thank both gentlemen who worked to earned our business. If you are looking around for a new Nissan Marshall is great to work with. Thank you guys. More
by CLBJR
Employees Worked With
James Cook III, Marshall Nickelberry
April 28, 2021
All around pain free process. The dealership is really clean and well maintained. Everyone was very friendly and welcoming. Thank you for the seamless sale. clean and well maintained. Everyone was very friendly and welcoming. Thank you for the seamless sale. More
by Co
Employees Worked With
James Cook III, Marshall Nickelberry
