
Criswell Nissan
Germantown, MD
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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They were great through the whole experience. Very good communication. Replaced a wonky arm rest the day I called them so that it was ready for me that night. Hallie and John were very nice to wo Very good communication. Replaced a wonky arm rest the day I called them so that it was ready for me that night. Hallie and John were very nice to work with. More
I hate buying a new car. Everything seems like a secret that dealerships do not want to give any info to the consumer. With today's technology, I should NOT have to come in Everything seems like a secret that dealerships do not want to give any info to the consumer. With today's technology, I should NOT have to come in & speak to a manager to get simple numbers. In today's economy I would like to order a car at msrp with NO EXTRA fees or markup. Disappointed given I bought my last car there. More
I bought 2 new Nissan vehicles from here, once in 2009 and recently in January,2022. Anthony Montesinos was the one helping me this time. He is very professional, honest and very friendly. He helped me th and recently in January,2022. Anthony Montesinos was the one helping me this time. He is very professional, honest and very friendly. He helped me throughout the whole process and even after the sales. Nissan is very lucky to have employee like him. He's a great asset for this dealership. This Criswell Nissan has many good employees from management throughout sales and services department. I was going to buy a small vehicle but "Pai" kept bringing Nissan brochures home for me to look. I could not resisted the Nissan Altima but the price range was above my budget so I ended up with Nissan Kicks. I am happy with my purchase and will be back if I ever want another vehicle in the future. More
Great dealership, responds promptly. James Cook was a great help throughout the process. I recommend anyone looking for a nissan to visit the dealership. James Cook was a great help throughout the process. I recommend anyone looking for a nissan to visit the dealership. More
I recently brought a 2019 Nissan Altima from Criswell. Mr. Wayne and James Cook were amazing. They worked really hard to get me into the car I wanted and they went above and beyond my expectations. I real Mr. Wayne and James Cook were amazing. They worked really hard to get me into the car I wanted and they went above and beyond my expectations. I really appreciate all they did and i will be recommending them to all of my family and friends. More
I recently purchased a car from Criswell Nissan, specious James Cook. He was professional, honest and kind. A trifecta rarely found in the car industry. He made my purchase easy and made me feel like a fri James Cook. He was professional, honest and kind. A trifecta rarely found in the car industry. He made my purchase easy and made me feel like a friend was helping me. I seldom write reviews but the kind of service he provided deserved a 5 star review. If you’re looking for a car, ask for James. If you don’t.. you’re missing out on a great car buying experience. Kudos James Cook.. you are awesome. Criswell Nissan has a hidden treasure in you. More
I scheduled, online to have my 2017 Titan looked at as the tail lights and right running lights weren't working. Met advisor in service lane. explained the problem, he got a tech and fixed right ther the tail lights and right running lights weren't working. Met advisor in service lane. explained the problem, he got a tech and fixed right there in the lane. great job... thanx not sure who the employees were, so I selected Gene Lopez.... More
Came in to get a Rogue. Mr Wayne Crabbe helped and worked VERY hard to get me in the 2015 Rogue and it took a couple of days, but I am now the proud owner of the Rogue!! Mr Crabbe was a HUGE reason I worked VERY hard to get me in the 2015 Rogue and it took a couple of days, but I am now the proud owner of the Rogue!! Mr Crabbe was a HUGE reason I got the car!! Mr James Cooke was also a big reason I’m in my dream car…. A HUGE THANK YOU goes out to both gentlemen!! More
Back in late May, I brought in my 2014 Xterra Pro 4X for Back in late May, I brought in my 2014 Xterra Pro 4X for a routine oil change and tire rotation. When I came to pick up my X after the service was co Back in late May, I brought in my 2014 Xterra Pro 4X for a routine oil change and tire rotation. When I came to pick up my X after the service was completed, the service tech went over some issues found during the courtesy inspection. The R\rear axle seal was leaking, the rear shocks were bad and the rear differential cover was leaking. I went ahead and approved the repairs the following week and after 2 days of my Xterra in the shop, I received my Xterra back. Fast forward 4ish months (end of OCT), I received a coupon for a free oil change and tire rotation and brought it back to Criswell Nissan. When I dropped it off, I explained to service advisor, that a week prior to bringing in the Xterra, I started hearing a slight “clunking” noise from the rear when driving slowly and turning. I wanted them to check it out since I never hear this noise prior to the repairs. When the X was ready for pickup after the oil change, about 2 hours after I dropped it off, the service advisor explained to me that since I had driven 1400 miles since the repairs were performed, that they don’t know how much damage had been done and that there was more than normal play with the rear axles (L & R). They said I needed a whole complete rear end and the cost was $5600. I was very disappointed with this diagnosis, that in the 2 weeks following this, I took my Xterra to 2 other places to have the rear end looked at to see if the rear was as bad as Criswell said it was. One place was a respectable garage in Germantown, and the other shop was a Nissan dealership in Rockville. Both places extensively looked at, driven, had in on lifts, and both places reported back to me that there was absolutely no issue with the rear end of my X. I was relieved of the report from both of these places. I would NEVER recommend this dealership for anything. I had sent 2 e-mails to the service advisor and the service manager and never received any response for either of them. I then sent an e-mail to the general manager, and again, never received anything from him. They don't even deserve a 1 rating. More