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Criswell Nissan

Germantown, MD

4.5
995 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland. At Criswell Nissan, we strive to make buying or leasing a new vehicle a pleasant and rewarding experience. Our primary concern is the satisfaction of our customers.
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19574 Amaranth Drive

Germantown, MD

20874

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Showing 995 reviews

March 25, 2022

They were great through the whole experience. Very good communication. Replaced a wonky arm rest the day I called them so that it was ready for me that night. Hallie and John were very nice to wo More

by Sweatmankatie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Erbling, Hallie Myers, John Lindsay
March 08, 2022

I hate buying a new car. Everything seems like a secret that dealerships do not want to give any info to the consumer. With today's technology, I should NOT have to come in More

by ProDriver4U
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Hallie Myers
Mar 25, 2022 -

Criswell Nissan responded

Thank you for taking the time to share these comments. We appreciate all feedback and are sorry to see you did not have a better overall experience. If we can be of further assistance, please feel free to reach out to one of our team members.

March 02, 2022

I bought 2 new Nissan vehicles from here, once in 2009 and recently in January,2022. Anthony Montesinos was the one helping me this time. He is very professional, honest and very friendly. He helped me th More

by Annie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gene Lopez, Anthony Montesinos
Mar 04, 2022 -

Criswell Nissan responded

Congratulations on your new vehicle! We're happy to see that our staff was able to help you find a Nissan that fits both your needs and budget.

February 21, 2022

Great dealership, responds promptly. James Cook was a great help throughout the process. I recommend anyone looking for a nissan to visit the dealership. More

by Razzdamionde
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Cook III
Feb 23, 2022 -

Criswell Nissan responded

We appreciate your recommendations and are happy to hear you were pleased with your buying experience at Criswell Nissan. If you ever need anything else from us, please feel free to give us a call or stop by.

February 16, 2022

I recently brought a 2019 Nissan Altima from Criswell. Mr. Wayne and James Cook were amazing. They worked really hard to get me into the car I wanted and they went above and beyond my expectations. I real More

by Nicole
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne Crabbe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Cook III
Feb 18, 2022 -

Criswell Nissan responded

It's wonderful to hear that our professional team earned your recommendations! Thanks again for choosing Criswell Nissan.

February 15, 2022

I recently purchased a car from Criswell Nissan, specious James Cook. He was professional, honest and kind. A trifecta rarely found in the car industry. He made my purchase easy and made me feel like a fri More

by micharris
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Cook III
Feb 17, 2022 -

Criswell Nissan responded

Thank you for taking the time to share these kind comments and positive review! It's wonderful to know you had a marvelous car buying event while working with James at Criswell Nissan. Don't hesitate to reach out if we can help in any other way!

January 24, 2022

I scheduled, online to have my 2017 Titan looked at as the tail lights and right running lights weren't working. Met advisor in service lane. explained the problem, he got a tech and fixed right ther More

by etch2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gene Lopez
Jan 26, 2022 -

Criswell Nissan responded

It's great to see everything was completed quickly and to your satisfaction! Thanks again for trusting the team at Criswell to care for your vehicle.

January 23, 2022

Came in to get a Rogue. Mr Wayne Crabbe helped and worked VERY hard to get me in the 2015 Rogue and it took a couple of days, but I am now the proud owner of the Rogue!! Mr Crabbe was a HUGE reason I More

by daniele1969
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne Crabbe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Cook III
Jan 25, 2022 -

Criswell Nissan responded

Congratulations! It's wonderful to know our team provided a great purchasing process. We hope you enjoy driving your dream car from Criswell Nissan!

January 05, 2022

WORST CAR BUYING EXPERIENCE EVER.........I WOULD RATHER GO TO CARMAX NOTHING IS AS APPEARS More

by tch0768
Recommend Dealer
No
Employees Worked With
BUD
Jan 21, 2022 -

Criswell Nissan responded

We appreciate your feedback and are sorry to hear about this negative experience. Please reach out to one of our managers if we can be of assistance.

November 24, 2021

Back in late May, I brought in my 2014 Xterra Pro 4X for Back in late May, I brought in my 2014 Xterra Pro 4X for a routine oil change and tire rotation. When I came to pick up my X after the service was co More

by lxtrunk50
Recommend Dealer
No
Employees Worked With
Erica
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