Criswell Nissan

The worst biggest scam artist AL Ramsome the service manager. Make sure you read your bill before paying there are hidden fees they'll try to side on your bill. I don't recommend or will ever come back manager. Make sure you read your bill before paying there are hidden fees they'll try to side on your bill. I don't recommend or will ever come back to this dealership. Fees on the bill that had nothing to do with my repair of my vehicle when I questioned AL Ransome all he could do was give some xx and lies. More

I purchased my new Nissan car during Christmas 2023 and Christian helped me a lot. Not only with the pricing of the car, he helped me in understanding all the car features and insurance requirements. He wa Christian helped me a lot. Not only with the pricing of the car, he helped me in understanding all the car features and insurance requirements. He was very patient and good More

We had a great experience dealing with Christian Acevedo at Criswell Nissan. It was our first car Kicks in the US and he made it really special. He was so helpful and explained almost everything so politel at Criswell Nissan. It was our first car Kicks in the US and he made it really special. He was so helpful and explained almost everything so politely and patiently. He made us understand the scenarios here in the US and helped in the insurance too. I do recommend the store too. Christian, indeed it was a pleasure to connect and buy from you. Would definitely come again for the next one. More

Edwin was amazing so helpful throughout the entire process. Would definitely recommend working with him! process. Would definitely recommend working with him! More

Amazing customer service. Everyone was awesome and pleasant. They really care at this dealership. Very satisfied customer Everyone was awesome and pleasant. They really care at this dealership. Very satisfied customer More

Edwin was very helpful and friendly. Even after I bought the Rouge, he continued to reach out to see if I had any questions. Top rate service from him and the other staff. Even after I bought the Rouge, he continued to reach out to see if I had any questions. Top rate service from him and the other staff. More

Service department Today 5/6/22 I had a service appt to replace my headlights on my Nissan Altima that were recalled. First Nissan has to approve that your headlights need to be replaced, then after they a replace my headlights on my Nissan Altima that were recalled. First Nissan has to approve that your headlights need to be replaced, then after they approve it they call you to make an appt when the part comes in. Well nissan called me and I made an appt for today and when I got there at nissan criswell after dropping off my car and waiting in the lobby for 40 minutes the service agent asks me that my part did not come in and how was I contacted. Obviously someone stole my part for another customer due to the back log. This is totally unacceptable. More

I have never experienced purchasing a vehicle online but My representative James was very attentive and very responsive when it came to questions I had. I will definitely refer my friends and family who are My representative James was very attentive and very responsive when it came to questions I had. I will definitely refer my friends and family who are in the market to purchase a vehicle. More

This service department has to be the worst I have ever used for the repair of our vehicles. I brought one of our vehicles there to fine out why the electrical system was going hay wire and not responding used for the repair of our vehicles. I brought one of our vehicles there to fine out why the electrical system was going hay wire and not responding to the switches and the battery kept going dead. Was told that it needed a computer board that was around $1,400.00 dollars and that would take care of the problem. I agreed and when we picked up the truck they said it was road tested . I don’t believe that after lights, wipers, horn not working and the battery died that night. Upon opening the hood found battery cables not even tight, just sitting on the terminals, not making connection. When called the service department I was told to bring it back by a person named Duece, and the would be a charge to check it out further. This means I am without a truck again and our service tech has no truck to use. Not a professional company, All about the dollar, not customer service. More

I was given a loaner car because my car was being service by criswell honda. They gave a car that so dirty and stinky. I asked manager to have car cleaned. Car was given again dirty. They couldn’t even wipe by criswell honda. They gave a car that so dirty and stinky. I asked manager to have car cleaned. Car was given again dirty. They couldn’t even wipe dashboard. This Nissan dealer has the worst customer service. More