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Criswell Nissan
Germantown, MD
971 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland.
At Criswell Nissan, we strive to make buying or leasing a new vehicle a pleasant and rewarding experience.
Our primary concern is the satisfaction of our customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 971 reviews
January 15, 2025
Customer service is always exceptional! The team is extremely flexible and efficient which is very helpful. Deuce is phenomenal! The team is extremely flexible and efficient which is very helpful. Deuce is phenomenal! More
by pzapata01
Verified Customer
January 12, 2025
The whole experience was wonderful. Our salesman was very nice and helpful. Your finance department was great to work with. We would come back and deal with your dealership again. Our salesman was very nice and helpful. Your finance department was great to work with. We would come back and deal with your dealership again. More
by MKFISH02
Employees Worked With
January 10, 2025
We bought a used car there, and it was a good experience overall. However, the dealer tried to hide the fact that the remote key did not work. I tried to call the dealer the day after we took the car home overall. However, the dealer tried to hide the fact that the remote key did not work. I tried to call the dealer the day after we took the car home when I found out the problem. The dealer did not respond. I texted the salesman, and he did not respond either. More
by honcarol
Employees Worked With
January 04, 2025
Great experience, from salesman, to the sales management, to the finance manager, everyone listen to our wants. They reworked the numbers to get us to where we needed to be, to make the deal. to the finance manager, everyone listen to our wants. They reworked the numbers to get us to where we needed to be, to make the deal. More
by MKFISH02
December 29, 2024
Satisfy with the service, even though they requested me to leave my car overnight because of a shortage of tech personnel. If add car wash after service, that would be the best to leave my car overnight because of a shortage of tech personnel. If add car wash after service, that would be the best More
by WANJIAO03
Employees Worked With
December 23, 2024
We had a great experience. He was very professional and friendly and answered all of our questions He was very professional and friendly and answered all of our questions More
by RECHE0703
Employees Worked With
December 15, 2024
I had an appointment for an oil change and tire rotation. However, these simple tasks took 4 hours to complete, with no one letting me know it was going to take that long. However, these simple tasks took 4 hours to complete, with no one letting me know it was going to take that long. More
by ALBERTACQUAYE
