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Criswell Nissan
Germantown, MD
990 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland.
At Criswell Nissan, we strive to make buying or leasing a new vehicle a pleasant and rewarding experience.
Our primary concern is the satisfaction of our customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 990 reviews
October 08, 2023
Criswell Nissan is a great place for auto service. From the mechanicals to the managers, they operate with professionalism and courtesy. Unlike their nearby competitors, I leave their garage feeling s From the mechanicals to the managers, they operate with professionalism and courtesy. Unlike their nearby competitors, I leave their garage feeling secure and confident that the work was completed as intended. More
by Sedrick
Verified Customer
October 05, 2023
The ease of transaction is unparalleled. I will always carry out my business with you. I will always carry out my business with you. More
by aldoreom
October 05, 2023
Nice people, fast service，and clean workshop. Well and timely communicated with the customer. Saved me a lot of time! Well and timely communicated with the customer. Saved me a lot of time! More
by JXSUN2007
Employees Worked With
October 04, 2023
The Whole Dealership was just Excellent Mark was right on the Money, The whole staff phenomenal. Keep up the Excellent Work!! the Money, The whole staff phenomenal. Keep up the Excellent Work!! More
by ARIEL JR
October 04, 2023
Always great customer service. Really nice waiting areas and the employee's always keep you notified on your wait time. Really nice waiting areas and the employee's always keep you notified on your wait time. More
by KIMBERLYJONES001
October 04, 2023
I always have a great experience at Criswell Nissan, both with the sales and service departments. This visit to the service department was no exception--it was excellent. with the sales and service departments. This visit to the service department was no exception--it was excellent. More
by MLBECHER
Employees Worked With
Mark Erbling
October 04, 2023
They found me a car that suited what I was looking for , Edwin is friendly and professional and I would definitely buy another car from him.He went above and beyond! Edwin is friendly and professional and I would definitely buy another car from him.He went above and beyond! More
by DRAGONFIRESOUL2002
Employees Worked With
October 03, 2023
Failed to successfully identify upcoming problems with the CVT two months ago during a multi-point inspection. As a result the entire transmission is ruined and the car is toast despite being from 2013 w the CVT two months ago during a multi-point inspection. As a result the entire transmission is ruined and the car is toast despite being from 2013 with only 90,000 miles. They're unable to offer anything resembling a guarantee for more than 12 months so even if I were to shell out the $7000+ to fix the transmission on a 10-year old vehicle they can't guarantee I wouldn't simply be throwing good money away with bad. As a bonus they tried to tell me I needed new spark plugs despite just having them replaced less than even 18,000 miles ago. And yet they still charged me the $200 diagnostic fee because I guess they had an excess amount of salt that needed rubbed in the nearest wound. Not only would I never come back here again I'd absolutely never buy another Nissan entirely due to my experiences with this dealer and this vehicle. More
by ABruce8771
October 03, 2023
Enrique was very helpful in explaining the advantages of an EV. James was super efficient and professional. an EV. James was super efficient and professional. More
by stacyhickox
