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Criswell Nissan

Germantown, MD

Overview
Employees
Reviews
Vehicles
4.5
982 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland. At Criswell Nissan, we strive to make buying or leasing a new vehicle a pleasant and rewarding experience. Our primary concern is the satisfaction of our customers.
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19574 Amaranth Drive

Germantown, MD

20874

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Showing 982 reviews

November 12, 2023

The staff and service here are wonderful - thanks so much! We have been coming here for years and will definitely be back! More

by Christian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 15, 2023 -

Criswell Nissan responded

It's wonderful to know you can rely on our top-notch team to deliver a quality service experience each time you visit! We look forward to seeing you soon!

November 11, 2023

Consistently good customer service and great value for the dollar, I’ll be back for sure! More

by Paul S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Erbling
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Nov 15, 2023 -

Criswell Nissan responded

Our team works hard to ensure every customer has a great experience, and we're happy to see you were pleased with your visit to Criswell. We look forward to seeing you again!

November 11, 2023

Great service and Erica’s wonderful . She shared a coupon to help with a high price More

by tammy.bowser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 15, 2023 -

Criswell Nissan responded

It's our pleasure to help! Don't hesitate to reach out if we can be of further assistance.

November 11, 2023

Great experience with mark, he lets me know the right timely recommendation and great deals More

by JAZMINE889
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Erbling
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Nov 15, 2023 -

Criswell Nissan responded

Thanks for sharing this positive feedback! We're happy to help with any of your automotive needs and welcome you to reach out if we can help in any other way.

November 10, 2023

The service attendant was too snorty for me and was not clear in explaining herself. Seems to have personal issues so early in the morning More

by ecampbell260
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Al Ransome
3.0
This rating includes all reviews, with more weight given to recent reviews.
Ericka Escobar
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Erbling
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Nov 20, 2023 -

Criswell Nissan responded

We strive to provide a positive experience at Criswell. It's disappointing to see this was not the case for you. Our management team is aware of your feedback and will look into this matter. We apologize and hope you will consider giving us another chance to provide a better experience in the future.

November 10, 2023

They were able to resolve my issue immediately and my car was returned in a timely manner. More

by denlylabaze
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 15, 2023 -

Criswell Nissan responded

Thank you for letting us know about your recent experience at Criswell Nissan. We're glad we could help and welcome you to reach out if anything else comes up.

November 09, 2023

My service rep. Erika at the Germantown location always keeps me in the know when I take my car in for service. Criswell dealerships has been my service centers s More

by P.GASCOIGNE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 16, 2023 -

Criswell Nissan responded

100% satisfaction is our goal, and it's rewarding to know you can count on Ericka to provide a noteworthy service experience. We look forward to continuing this working relationship!

November 09, 2023

The service provided at this dealership was excellent. I am satisfied with the customer experience More

by ED
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 16, 2023 -

Criswell Nissan responded

Thanks so much for taking the time to let us know how we are doing! Our courteous and capable staff is always happy to help with any of your automotive needs.

November 09, 2023

My vehicle was in and out quickly. The service employees were professional and easy to work with. Just beware, Criswell charges a 3% surcharge if you opt to pay with credit card. More

by KSweigard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Erbling
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Nov 16, 2023 -

Criswell Nissan responded

Thanks for sharing this feedback. We value your business and look forward to the next opportunity to work with you.

November 09, 2023

Mark provided an excellent service. The car was serviced within the promised time. No hassle More

by Mary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Erbling
Report | Print
Nov 16, 2023 -

Criswell Nissan responded

We're happy to hear we met your expectations! We hope to see you again when your vehicle is due for its next routine service visit.

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