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Criswell Nissan

Germantown, MD

Overview
Employees
Reviews
Vehicles
4.5
873 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland. At Criswell Nissan, we strive to make buying or leasing a new vehicle a pleasant and rewarding experience. Our primary concern is the satisfaction of our customers.
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19574 Amaranth Drive

Germantown, MD

20874

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Showing 873 reviews

September 08, 2023

My original service writer, Dave had to leave due to illness, but he made sure to follow up the next day. Ericka picked up the slack, and was excellent. I wish there could have been a smoother transitio More

by manninoal15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 12, 2023 -

Criswell Nissan responded

Thank you for sharing this feedback. We apologize for any inconvenience or lack of communication on our part and hope your next visit with us is a better experience.

September 08, 2023

I’m very pleased with service and they didn’t make wait to long thank you More

by rjsgoodboy2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
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Sep 12, 2023 -

Criswell Nissan responded

Thanks so much for sharing this positive feedback! We look forward to your next visit with us!

September 08, 2023

Very professional attitude in and out without any problems a pleasure to work with always. More

by Gpmargelos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Gargiulo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rubin Ferreira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashanti Shackleford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Erbling
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Sep 12, 2023 -

Criswell Nissan responded

It's great to hear everything was completed quickly and to your satisfaction! We look forward to seeing you soon!

September 07, 2023

I am a loyal fan, bought the car in 2010 and serviced all these years since. I enjoy speaking with each of the folks who are employed there. Thank you! More

by MADDENTNT
Recommend Dealer
Yes
Employees Worked With
Erica and David
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Sep 12, 2023 -

Criswell Nissan responded

Thank you for your continued patronage! We look forward to seeing you soon!

September 07, 2023

Ericka was very attentive and diligent, keeping me informed all the time, despite the fact that the service took all day More

by erick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 12, 2023 -

Criswell Nissan responded

We strive to provide a positive customer service experience and appreciate this feedback about your visit. We are sorry to see your wait time was longer than anticipated and appreciate your understanding. Please don't hesitate to reach out if we can help in any other way.

September 07, 2023

Mrs. Erica Escobar was very rude with my husband dervin Leiva the staff should be kind with the customers. More

by jenniferolivares5
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Al Ransome
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Erbling
Report | Print
Sep 12, 2023 -

Criswell Nissan responded

Thank you for taking the time to share this feedback. We apologize your visit was not positive and hope your next experience with us is better.

September 06, 2023

Mark and his team have always taken great care of my car- very appreciative! Thanks! More

by NICOLE_BROOKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Erbling
Report | Print
Sep 07, 2023 -

Criswell Nissan responded

It's rewarding to know you can depend on our team to provide a standout service event! We value the opportunity to provide the service your vehicle needs and look forward to your next visit with us.

September 03, 2023

The dealership was clean and the service writer was accommodating, and my car was finished on time. More

by TROCKPHILLIPS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
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Sep 05, 2023 -

Criswell Nissan responded

We're happy to see we met your expectations! Don't hesitate to reach out if we can be of further service.

September 02, 2023

The dealership's service department is very reliable and professional. As a customer I have always been kept informed about my car's status. More

by lakmus85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Erbling
Report | Print
Sep 05, 2023 -

Criswell Nissan responded

Thank you for taking the time to share this positive feedback! It's great to know you can rely on us to provide a great service experience.

August 31, 2023

Their did a good maintenance job as my car runs nicely & They are also very nice to customers. More

by davidyc173
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Erbling
Report | Print
Sep 01, 2023 -

Criswell Nissan responded

Thanks for sharing this positive feedback! We look forward to seeing you again when your vehicle is due for its next checkup.

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