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Criswell Nissan
Germantown, MD
982 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland.
At Criswell Nissan, we strive to make buying or leasing a new vehicle a pleasant and rewarding experience.
Our primary concern is the satisfaction of our customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 982 reviews
November 20, 2023
Verified Customer
November 19, 2023
They did an Amazing job fast workers and they were very nice and caring for me and my time 😊 nice and caring for me and my time 😊 More
by VELASQUEZELIZABETH780
Employees Worked With
November 18, 2023
In the beginning, Eric was great. He was very helpful. He got the vehicle we wanted but after we left he did not give the proper warranty. Did he told us about? He lied in the end and He was very helpful. He got the vehicle we wanted but after we left he did not give the proper warranty. Did he told us about? He lied in the end and he has yet to respond. He's very poor and follow-ups More
by Pissed off
Employees Worked With
November 16, 2023
This was a smoth process. Enrique did a good job. Ashanti is a very couteous manager :) Enrique did a good job. Ashanti is a very couteous manager :) More
by CLKADISI
November 15, 2023
I was able to get service without having to wait and I was very pleased with how rapid the service was done. was very pleased with how rapid the service was done. More
by ERWIN.JAUMANN
November 15, 2023
Debit card machine doesn’t work after multiple retry so we end up paying 3% extra and no one was there in account section. Representative should be interactive and try to listen customer and should not ru we end up paying 3% extra and no one was there in account section. Representative should be interactive and try to listen customer and should not rush for things to close . More
by rahulljoshii
Employees Worked With
November 14, 2023
We worked with Enrique and he was AWESOME! ! Enrique and his team really made the car shopping experience pleasant and easy. I highly recommend working with him! ! Enrique and his team really made the car shopping experience pleasant and easy. I highly recommend working with him! More
by avisimi
Employees Worked With
November 13, 2023
Outstanding service as usual. Went to the dealership for a oil change and tire rotation. Was told it would be 454 minutes and it was actually less. Keep up the great work. Went to the dealership for a oil change and tire rotation. Was told it would be 454 minutes and it was actually less. Keep up the great work. More
by RetiredandTired
Employees Worked With
Mark Erbling
November 12, 2023
Ericka always takes good care of me. She knows her customers and takes good care of us. She knows her customers and takes good care of us. More
by milesmoore
Employees Worked With
