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Criswell Nissan

Germantown, MD

Overview
Employees
Reviews
Vehicles
4.5
873 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland. At Criswell Nissan, we strive to make buying or leasing a new vehicle a pleasant and rewarding experience. Our primary concern is the satisfaction of our customers.
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19574 Amaranth Drive

Germantown, MD

20874

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Showing 873 reviews

September 17, 2023

Ruben made the experience easy, simple, quick, and fast. It was a pleasure working with Criswell Nissan. More

by chntprsn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rubin Ferreira
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 18, 2023 -

Criswell Nissan responded

It's exciting to see you enjoyed a simple and seamless experience at Criswell! Don't hesitate to reach out if we can be of further assistance.

September 16, 2023

Friendly, professional, engaging. Pleasant ambiance in the waiting area. Informed of any other issues with my car. Staff very personable. More

by evepalenque
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Erbling
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Sep 18, 2023 -

Criswell Nissan responded

It's great to see you had an all-around outstanding experience at Criswell! We look forward to seeing you soon!

September 15, 2023

Excellent attention for the costumers nice people they understood our situation and they helped thanks criswell Nissan, Especially David Eller from service depart took care of my car Alternator issue, T More

by PAVAN6K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Eller
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Sep 18, 2023 -

Criswell Nissan responded

We're so happy we could help you out! Don't hesitate to reach out if we can be of service to you in the future.

September 15, 2023

Very long wait for service. Not straightforward about services needed.Not friendly! very expensive. Will avoid! More

by DUCASSE.JULIETTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ericka Escobar
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 19, 2023 -

Criswell Nissan responded

We appreciate all feedback as it helps us to improve the overall customer service experience at Criswell. Our goal is to provide a great service event, and it's disappointing to hear you did not have a positive visit. We truly hope you'll consider giving us another chance to work with you in the future to provide a better experience.

September 15, 2023

Exelent atention for the costumers nice people they understood our situation and they helped thanks criswell Nissan More

by JUANCHOC.MARTINEZ1212@GMAIL.COM
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wayne Crabbe
3.0
This rating includes all reviews, with more weight given to recent reviews.
Rubin Ferreira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elizabeth Velasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 15, 2023 -

Criswell Nissan responded

Thank you for sharing this positive review! We value your business and hope to work with you again.

September 12, 2023

I received an email with a coupon for engine oil and filter change plus tire rotation for $39.99, I paid totally round of $59. Even though much higher than previous, still save money if no coupon at all More

by WANJIAO03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Erbling
Report | Print
Sep 15, 2023 -

Criswell Nissan responded

We appreciate this feedback and look forward to seeing you when your vehicle is due for its next routine service visit. Thanks again for choosing Criswell!

Sep 15, 2023 -

WANJIAO03 responded

Thank you for your feedback and professional service attitude

September 11, 2023

Just very good a professional attention. Please wash the cars after service, like others dealership. thanks More

by jldrums74
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Erbling
Report | Print
Sep 12, 2023 -

Criswell Nissan responded

Thank you for sharing this feedback. We value the opportunity to work with you and truly appreciate your comments. We look forward to seeing you when your vehicle is due for its next routine service visit!

September 10, 2023

You all did a great job thanks good for the servicevery professional have your clients aware More

by JOSEPREYESREALTOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Erbling
Report | Print
Sep 12, 2023 -

Criswell Nissan responded

We're pleased to hear we met your expectations! We value your business and look forward to working with you again.

Sep 13, 2023 -

JOSEPREYESREALTOR responded

You all did a great job thanks good for the servicevery professional have your clients aware

September 10, 2023

Exelente atention friendly nice people they understood our situation and they helped us God bless you criswell Nissan 😊 More

by JUANCHOC.MARTINEZ1212@GMAIL.COM
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Wayne Crabbe
3.0
This rating includes all reviews, with more weight given to recent reviews.
Rubin Ferreira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elizabeth Velasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Cook III
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Sep 12, 2023 -

Criswell Nissan responded

We're happy to see we could help you out! Don't hesitate to give us a call or stop by if we can be of further assistance.

September 09, 2023

Overall a good experience. Someone initially tried charging me $195 just to "diagnose" that my car battery was in fact dead. I showed them that the website shows a "complimen More

by norman.charette
Recommend Dealer
Yes
Employees Worked With
Mark Erbling
Report | Print
Sep 12, 2023 -

Criswell Nissan responded

Thanks for choosing Criswell Nissan! We're glad we were able to help you out and hope to see you again when your vehicle is due for its next routine service visit.

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