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Criswell Nissan
Germantown, MD
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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I have never met a nicer gentleman in the car business, he has always taken care of me and never done me wrong !!! I totally recommend him !!! Go visit him and tell him "JACK" sent me here :-) !!!! he has always taken care of me and never done me wrong !!! I totally recommend him !!! Go visit him and tell him "JACK" sent me here :-) !!!! More
Took vehicle in for some repairs and also told Criswell nissan to do oil change . After picking up my vehicle the oil change never got done. So when I called back the day and stated that the oil never got nissan to do oil change . After picking up my vehicle the oil change never got done. So when I called back the day and stated that the oil never got changed I was told yes it was so go up to the dealer and show them the never got changed but I was charged for it the service writer and Service manager both told I wasn't charged for it until I had to them the bill them I told it my fault it never got changed because I told them to change it late that's awful funny they didn't forget to put it on the bill. I demanded a refund for having to take time off of work to come back for their mistakes. Al Ransome is the worst Service Manager. I don't recommend Criswell Nissan of anything I'll never go there again More
The worst biggest scam artist AL Ramsome the service manager. Make sure you read your bill before paying there are hidden fees they'll try to side on your bill. I don't recommend or will ever come back manager. Make sure you read your bill before paying there are hidden fees they'll try to side on your bill. I don't recommend or will ever come back to this dealership. Fees on the bill that had nothing to do with my repair of my vehicle when I questioned AL Ransome all he could do was give some xx and lies. More
I purchased my new Nissan car during Christmas 2023 and Christian helped me a lot. Not only with the pricing of the car, he helped me in understanding all the car features and insurance requirements. He wa Christian helped me a lot. Not only with the pricing of the car, he helped me in understanding all the car features and insurance requirements. He was very patient and good More
We had a great experience dealing with Christian Acevedo at Criswell Nissan. It was our first car Kicks in the US and he made it really special. He was so helpful and explained almost everything so politel at Criswell Nissan. It was our first car Kicks in the US and he made it really special. He was so helpful and explained almost everything so politely and patiently. He made us understand the scenarios here in the US and helped in the insurance too. I do recommend the store too. Christian, indeed it was a pleasure to connect and buy from you. Would definitely come again for the next one. More
Edwin was amazing so helpful throughout the entire process. Would definitely recommend working with him! process. Would definitely recommend working with him! More
Amazing customer service. Everyone was awesome and pleasant. They really care at this dealership. Very satisfied customer Everyone was awesome and pleasant. They really care at this dealership. Very satisfied customer More
Edwin was very helpful and friendly. Even after I bought the Rouge, he continued to reach out to see if I had any questions. Top rate service from him and the other staff. Even after I bought the Rouge, he continued to reach out to see if I had any questions. Top rate service from him and the other staff. More
Service department Today 5/6/22 I had a service appt to replace my headlights on my Nissan Altima that were recalled. First Nissan has to approve that your headlights need to be replaced, then after they a replace my headlights on my Nissan Altima that were recalled. First Nissan has to approve that your headlights need to be replaced, then after they approve it they call you to make an appt when the part comes in. Well nissan called me and I made an appt for today and when I got there at nissan criswell after dropping off my car and waiting in the lobby for 40 minutes the service agent asks me that my part did not come in and how was I contacted. Obviously someone stole my part for another customer due to the back log. This is totally unacceptable. More
I have never experienced purchasing a vehicle online but My representative James was very attentive and very responsive when it came to questions I had. I will definitely refer my friends and family who are My representative James was very attentive and very responsive when it came to questions I had. I will definitely refer my friends and family who are in the market to purchase a vehicle. More