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Criswell Nissan

Germantown, MD

Overview
Employees
Reviews
Vehicles
4.5
870 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland. At Criswell Nissan, we strive to make buying or leasing a new vehicle a pleasant and rewarding experience. Our primary concern is the satisfaction of our customers.
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19574 Amaranth Drive

Germantown, MD

20874

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Showing 870 reviews

October 02, 2023

Service manager David, was great to work with! ! Very knowledgeable and pleasant, called me promptly when my car was completed. More

by rborges101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
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Oct 03, 2023 -

Criswell Nissan responded

We're glad to see you were satisfied with your experience. We value your business and hope to work with you again.

October 01, 2023

The customer service was extremely excellent and exceeded my every expectation. I would highly recommend to other customers. More

by WillieJSanders1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Erbling
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Oct 03, 2023 -

Criswell Nissan responded

It's wonderful to know you were impressed with the standout customer service you received at Criswell! We value your business and truly appreciate your recommendations.

October 01, 2023

The team at Criswell was very helpful in the process of renewing my lease. Thank you. More

by Derek P
Sales Price Transparency
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Edwin Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 03, 2023 -

Criswell Nissan responded

It's our pleasure to help! We appreciate knowing everything was completed quickly and to your satisfaction. Don't hesitate to reach out if we can be of further assistance.

October 01, 2023

Excellent loaner car while Criswell Maserati was working on my car thanks for everything. Kudos. More

by ALJOY2005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The young lady who provided the loaner.
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Oct 03, 2023 -

Criswell Nissan responded

We're happy to see we could help you out! Don't hesitate to reach out if we can be of further assistance.

September 30, 2023

A BIG SHOUT OUT TO Criswell Nissan in Germantown. They are very helpful, friendly,kind, thanks to Elizabeth, Ruben and James More

by xblanco5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rubin Ferreira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elizabeth Velasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Cook III
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Oct 03, 2023 -

Criswell Nissan responded

Thank you! We're thrilled to see you had a remarkable car buying experience at Criswell Nissan!

September 29, 2023

Great service and customer service. Very responsive. Will continue to take my vehicles there for service More

by LAPAZ2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Erbling
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Oct 03, 2023 -

Criswell Nissan responded

It's great to know you can depend on our team to deliver a high quality service event. We look forward to your next visit with us!

September 28, 2023

The service team at Criswell Nissan was superb! Mark did an exceptional job at explaining the service they were doing on my car which was an oil change and tire rotation. This is my first car so hi More

by Planetnca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Erbling
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Sep 29, 2023 -

Criswell Nissan responded

Thanks for choosing to work with the professional and friendly team at Criswell! It's great to see you were satisfied with the high quality service you received. We hope to see you again when your vehicle is due for its next routine maintenance visit.

September 28, 2023

The service was perfect and timely. It covered all points listed in the inspection plans. I was kept informed about service needs during my visit. More

by SHABAYEB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Erbling
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Sep 29, 2023 -

Criswell Nissan responded

It's great to see everything was completed quickly and to your satisfaction by the team at Criswell! Don't hesitate to reach out if we can be of further assistance.

September 27, 2023

Service dept. Personel always go out of the way to keep me in the loop and satisfied. More

by MCRUMM56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 29, 2023 -

Criswell Nissan responded

Our goal is to offer a standout service event, and it's wonderful to know you can depend on our team to deliver a positive experience. We look forward to seeing you soon!

September 26, 2023

Everything was great except the car has not been washed after the service was performed. More

by bonngregory
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 27, 2023 -

Criswell Nissan responded

Thank you for bringing this to our attention. We are sorry to see we did not meet your expectations. We encourage you to ask your advisor about this service at your next visit.

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