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Criswell Nissan

Germantown, MD

Overview
Employees
Reviews
Vehicles
4.5
971 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland. At Criswell Nissan, we strive to make buying or leasing a new vehicle a pleasant and rewarding experience. Our primary concern is the satisfaction of our customers.
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19574 Amaranth Drive

Germantown, MD

20874

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Showing 971 reviews

February 18, 2025

I had an issue with the work performed. The Service Manager was very responsive. I am very satisfied with the dealership. More

by mszwed0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 18, 2025 -

Criswell Nissan responded

It's great to see we met your expectations! Thanks again for choosing Criswell, and don't hesitate to reach out if we can be of service to you in the future.

February 18, 2025

Eric was very professional and assisted me with getting a new vehicle. He explained everything and seemed very honest. More

by wilsonljw88
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Engram
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 19, 2025 -

Criswell Nissan responded

Thanks for choosing Criswell and taking the time to share this positive feedback. We value your business and welcome you to reach out if we can be of further assistance.

February 13, 2025

Criswell doesn't return phone calls after leaving messages and I wind up paying couple thousand more for vehicle then originally because they didn't pay off trade in when they was supposed to I'll ne More

by Halfofcowboy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Enrique Sotelo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rubin Ferreira
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Feb 14, 2025 -

Criswell Nissan responded

We appreciate all feedback and are sorry to see your experience was anything less than positive. We apologize for any inconvenience and hope you'll consider giving us another chance to work with you on any future automotive needs.

Feb 25, 2025 -

Halfofcowboy responded

Poor customer service they will lie to you..... that lousy general response no one should deal with criswell

Feb 25, 2025 -

Halfofcowboy responded

Worst experience ever buying a car

February 10, 2025

Friendly service $90 labor replace battery covered corrosion Overinflated tires Navsystem not inspected as requested More

by LEN5140
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pai
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Feb 10, 2025 -

Criswell Nissan responded

Thank you for sharing this feedback. We appreciate your feedback and are sorry to see everything was not addressed as requested. We apologize for this oversight and hope you'll give us another chance to work with you in the future.

February 05, 2025

Very nice people who did what needed to be done to work a deal. And the financing was able to beat the rate of my credit union! More

by gtabachow
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Engram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christine? in financing, Jordan Jenkins, Lee Boyd
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Feb 05, 2025 -

Criswell Nissan responded

We're happy to see we were able to really help you out! Thanks so much for choosing Criswell and taking the time to share this positive feedback with us.

February 04, 2025

2023 Nissan Frontier SV Crew Cab Two issues: 1) pulsing when applying brakes. 2) Intelligent Forward Collision Warning (I-FCW) light is a warning light stayed on. I could not turn it off. Criswell had t More

by spike859
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Manager Pai
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Feb 04, 2025 -

Criswell Nissan responded

Our friendly and knowledgeable staff is committed to providing a great service experience, and we're happy to see we were able to really help you out with these issues. Don't hesitate to reach out if anything else comes up.

February 03, 2025

My issue was addressed once I was able to be seen. I would recommend, Thanks More

by JROB83084
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 03, 2025 -

Criswell Nissan responded

Thank you for sharing this review of your recent Criswell experience. We are happy to see we were able to help you out and welcome you to reach out if we can be of further assistance.

February 02, 2025

Went in for annual oil change scheduled and only needed oil change and tire rotation. Was out in 1 hour. Got there at 10:30am on Friday. Was out by 11:30am. Performed multi port inspection and everything. More

by clayja1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 03, 2025 -

Criswell Nissan responded

It's wonderful to know we exceeded your expectations! We value your business and hope to see you again when your vehicle is due for its next routine service visit.

February 01, 2025

Always a pleasure dealing with Criswell Nissan Deuce Ransome does an excellent job keeps me informed of all my concerns and needs and never have a question More

by Gpmargelos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 03, 2025 -

Criswell Nissan responded

It's rewarding to know you can count on our staff to provide exceptional customer service each time you visit. Thanks for your continued patronage and positive feedback!

January 30, 2025

Eric was great and we loved working with him. He made the process of purchasing a vehicle stress free. More

by mcla5898
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Engram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 30, 2025 -

Criswell Nissan responded

Our friendly and professional staff is always happy to help with any of your automotive needs, and it's great to know you were pleased with your recent car buying experience. We appreciate this positive feedback and welcome you to reach out if we can be of service to you in the future.

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