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Criswell Nissan

Germantown, MD

Overview
Employees
Reviews
Vehicles
4.5
902 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland. At Criswell Nissan, we strive to make buying or leasing a new vehicle a pleasant and rewarding experience. Our primary concern is the satisfaction of our customers.
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19574 Amaranth Drive

Germantown, MD

20874

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Showing 902 reviews

October 07, 2024

Enrique was very nice and helpful. I had some headaches with getting the prices I was quoted at the dealership, but enrique helped me navigate the process More

by liam.swiggard
Recommend Dealer
Yes
Employees Worked With
Enrique Sotelo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 08, 2024 -

Criswell Nissan responded

Thank you for sharing this feedback. We apologize for any inconvenience and welcome you to reach out if we can be of further assistance.

October 05, 2024

Always a pleasure dealing with Criswell The staff is very helpful and professional. They know what they’re doing and take care of the customer. I I enjoy going there. More

by Gpmargelos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 07, 2024 -

Criswell Nissan responded

Thanks so much for sharing this positive feedback! We look forward to seeing you soon!

October 04, 2024

Excellent customer service. An amazing experience. Truly. They do what they must to get you what you want. More

by nakiabrown603
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rubin Ferreira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Enrique Sotelo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashanti Shackleford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Palermo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 07, 2024 -

Criswell Nissan responded

We're happy to see you enjoyed a positive experience at Criswell! Our top notch team is here to help with any of your automotive needs, and we hope to be of service to you in the future.

October 04, 2024

Always great service dealing with Criswell personnel, courteous, and very professional. They handle my car with kid gloves like it was their own car. More

by Gpmargelos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 07, 2024 -

Criswell Nissan responded

It's rewarding to know you can depend on our team to provide an excellent service experience. We look forward to working with you again!

October 04, 2024

It was good that you could service my car on the same day but I was disappointed that you still billed for 90 minutes when the job took less than 30 minutes. More

by grobinson2040
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Pia
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Oct 07, 2024 -

Criswell Nissan responded

Thank you for choosing Criswell. We value the opportunity to work with you and appreciate these comments. We sincerely apologize for the longer than anticipated wait time and welcome you to reach out to our manager with any questions about this service event. We truly hope your next visit with us is more positive and meets your expectations.

October 02, 2024

The service was good. Everything went well they checked everything and even the shuttle service was good More

by savd2praze
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 02, 2024 -

Criswell Nissan responded

We're happy to hear you enjoyed an overall outstanding service experience! We hope to see you again when your vehicle is due for its next routine maintenance visit.

October 01, 2024

Very quick service, got me in and out with no hassle, and did what needed to be done. More

by dfarah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 02, 2024 -

Criswell Nissan responded

It's great to see everything was completed quickly and to your satisfaction! We look forward to your next visit with us here at Criswell!

October 01, 2024

The service was clearly explained, documented, economic, and done in a timely manner. Additional maintenance tips were also given. More

by GOPALSWAMINATHAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pi
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Oct 02, 2024 -

Criswell Nissan responded

It's our goal to offer an easy and efficient service event, and we appreciate knowing you were pleased with the results. Don't hesitate to reach out if we can be of service to you in the future.

October 01, 2024

Sean was a pleasure to work with. He was very kind and patient with me. He answered all my questions with a smile. Sean even offered my son and daughter some pizza for having to wait More

by rosetta.johnson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sean Nazemian
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 01, 2024 -

Criswell Nissan responded

It's great to know you had an enjoyable car buying event at Criswell! Our staff often goes above and beyond to provide a standout experience, and we sincerely appreciate your positive review.

September 29, 2024

I will always go to them because I trust them. Deuce makes sure things get done right and if they don’t, he makes sure it gets corrected. More

by LDGREEN378
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 30, 2024 -

Criswell Nissan responded

It's great to see you can rely on our top notch team to provide an excellent service experience. We look forward to seeing you soon!

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