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Criswell Nissan
Germantown, MD
971 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland.
At Criswell Nissan, we strive to make buying or leasing a new vehicle a pleasant and rewarding experience.
Our primary concern is the satisfaction of our customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 971 reviews
March 14, 2025
He provided excellent service and was very professional. He was very patient to answer all my questions and go through all details when I was buying a new car. If I buy another car next time, I will definit He was very patient to answer all my questions and go through all details when I was buying a new car. If I buy another car next time, I will definitely select him again. Thanks! Eric More
by zenghui_m
Verified CustomerEmployees Worked With
March 09, 2025
I had my breaks repaired here. I brought my car back because of a noise they are now making. I will be bringing it back again because it is still doing the same thing. Never had th I brought my car back because of a noise they are now making. I will be bringing it back again because it is still doing the same thing. Never had this problem before. I know they will take care it. More
by CTCOBBS
Employees Worked With
March 05, 2025
The sales rep and the lady that did our finance processing were amazing. I wish they offered us accessories available for my Nissan Ariya it would have made the experience fulfilling. But I still c processing were amazing. I wish they offered us accessories available for my Nissan Ariya it would have made the experience fulfilling. But I still came home with the my first EV and it was not boggled down by paperwork overall this dealership was awesome highly recommend them. More
by be_sabala
March 03, 2025
Pai and Mr . Ransom are really through and responsive and great to work with. Highly recommend the Service Dept at Criswell. Ransom are really through and responsive and great to work with. Highly recommend the Service Dept at Criswell. More
by KEVIN SCHRAMM
March 03, 2025
First they have to a staff that represents the image of Criswell in the reception area. They are people have little ethics in terms of customer services. Criswell in the reception area. They are people have little ethics in terms of customer services. More
by jgonzo2601
Employees Worked With
All
March 02, 2025
Going to a dealership for service is usually an unpleasant thing but every visit we’ve had and Criswell Nissan has been a pleasure. The staff is very courteous and Deuce Ransome service manager is unpleasant thing but every visit we’ve had and Criswell Nissan has been a pleasure. The staff is very courteous and Deuce Ransome service manager is excellent. The staff keeps keep me informed at all times thank you. More
by Gpmargelos
Employees Worked With
February 27, 2025
Got good deal, called back next day and offered me the original deal I had asked for original deal I had asked for More
by ALBERTI002
Employees Worked With
February 22, 2025
Criswell Nissan always provides great service. Deuce handles me with care and is very professional. I always recommend Criswell Nissan to my friends with Nissan thank you for professional care Deuce handles me with care and is very professional. I always recommend Criswell Nissan to my friends with Nissan thank you for professional care More
by Gpmargelos
Employees Worked With
February 19, 2025
definitely had a positive buying experience from the moment I first talk to my salesman on the phone to the moment I drove away in my new vehicle. The whole experience was as good as it can get very fri moment I first talk to my salesman on the phone to the moment I drove away in my new vehicle. The whole experience was as good as it can get very friendly staff clean facility very speedy process and definitely cared about your well-being highly recommend More
by 1962LACEY
Employees Worked With
