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Criswell Nissan

Germantown, MD

Overview
Employees
Reviews
Vehicles
4.5
926 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland. At Criswell Nissan, we strive to make buying or leasing a new vehicle a pleasant and rewarding experience. Our primary concern is the satisfaction of our customers.
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19574 Amaranth Drive

Germantown, MD

20874

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Showing 926 reviews

December 07, 2024

Took my car in for service and was the car was taken immediately. Everyone was very friendly and professional! More

by PEFORLIFE44
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 10, 2024 -

Criswell Nissan responded

It's our goal to offer a noteworthy service event, and it's wonderful to know you were satisfied with your overall experience. Thanks again for choosing Criswell. We hope to be of service to you in the future.

December 03, 2024

Had a trouble with battery which I had change with them over 1 year. They worked to get the warranty in place and got the new battery free of charge. More

by ehq123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pai
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Dec 03, 2024 -

Criswell Nissan responded

Our top notch team is here to help with any of your automotive needs, and we appreciate knowing we were able to help you out with this battery issue. Don't hesitate to reach out if anything else comes up.

December 02, 2024

Good local dealer with easy access to the service bay. Also friendly service personnel that are always quite helpful. More

by MWATSON26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert
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Dec 03, 2024 -

Criswell Nissan responded

It's our goal to offer an all-around outstanding service event, and it's great to see you were pleased with your recent Criswell experience. We look forward to seeing you soon!

December 02, 2024

I had a good experience. The service was great. I didn't wait that long. More

by priscakarine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 03, 2024 -

Criswell Nissan responded

Thanks for sharing this positive feedback! We hope to be of service to you in the future.

November 30, 2024

I took my Maxima to another Criswell dealer for an oil change and tire rotation. I was having a suspension issue I asked them to to look at. They recommend I it to their Criswell Nissan Dealership. I did. More

by BIGHARV74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robbie in service.
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Dec 02, 2024 -

Criswell Nissan responded

Awesome! We're happy to see we were able to really help you out. Don't hesitate to reach out if we can be of further assistance.

November 29, 2024

Very Good Service, I loved to go The people there are very helpful and very good More

by DRMDESSA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pai
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Dec 02, 2024 -

Criswell Nissan responded

It's our goal to offer an all-around outstanding service event, and it's great to see you were pleased with your recent Criswell experience. We hope to be of service to you in the future.

November 28, 2024

I was not happy because they did washed the cars anymore when you has any services.. More

by Cecilia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Al Ransome
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ericka Escobar
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 02, 2024 -

Criswell Nissan responded

We appreciate all feedback and thank you for sharing this review. It's disappointing to see we did not meet your expectations and hope you will continue to choose Criswell for your automotive needs.

November 27, 2024

I had an intriguing experience very very shopping for a vehicle at Criswell Nissan Dealership. More

by feleciawp
Recommend Dealer
Yes
Employees Worked With
Enrique Sotelo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 02, 2024 -

Criswell Nissan responded

Thank you for sharing this 5-star rating! We are happy to see you had a positive experience.

November 24, 2024

Service is done quick and costumer service is always helpful . Will definitely be coming back. More

by martinezgirls04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pai
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Nov 25, 2024 -

Criswell Nissan responded

Our friendly and professional team is here to help with any of your automotive needs, and we look forward to your next visit with us!

November 22, 2024

Very satisfied of the service and timely on my visit last time was about 3 hours waiting time More

by lettiopalma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 22, 2024 -

Criswell Nissan responded

Thanks for sharing this update. We appreciate knowing your recent visit met your expectations. We value the opportunity to work with you and hope to see you soon!

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