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Criswell Nissan

Germantown, MD

Overview
Employees
Reviews
Vehicles
4.5
983 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland. At Criswell Nissan, we strive to make buying or leasing a new vehicle a pleasant and rewarding experience. Our primary concern is the satisfaction of our customers.
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19574 Amaranth Drive

Germantown, MD

20874

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Showing 983 reviews

September 01, 2024

Excellent, Understanding and professional salesman. Was nice interracting with you my friend, Enrique!! Keep it up More

by JALLOUSA
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Enrique Sotelo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elizabeth Velasquez
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Sep 03, 2024 -

Criswell Nissan responded

Thanks so much for sharing these kind comments with us! It's rewarding to know you were satisfied with your recent experience at Criswell.

August 30, 2024

Excelent service, good price, good costumer service, sales man and post service marvelous, quality vehicle More

by luisggarnica
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Enrique Sotelo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 03, 2024 -

Criswell Nissan responded

It's great to see you enjoyed an all-around outstanding experience at Criswell! Thanks for sharing this positive feedback.

August 28, 2024

They were able to fit me in late in the day for an emergency fix and got my car working good as new! More

by WILLIAMCLINE74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gail
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Aug 28, 2024 -

Criswell Nissan responded

We're so happy to see we were able to really help you out! Thanks for choosing Criswell, and please don't hesitate to reach out if anything else comes up.

August 24, 2024

Very friendly, yet professional staff and seemless process when servicing my car, even without any appointment. More

by MLBNY101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 26, 2024 -

Criswell Nissan responded

Our top notch team is always happy to assist with any of your automotive needs. Thanks so much for choosing Criswell and providing this positive feedback about your recent visit to our dealership!

August 22, 2024

Service department was super helpful and understanding. Satisfied with the level of service that they provide More

by JFSTULL43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pai
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Aug 26, 2024 -

Criswell Nissan responded

It's wonderful to know you were pleased with your overall experience at Criswell! We hope to see you again when your vehicle is due for its next routine service visit.

August 21, 2024

The staff is very friendly and the service department is great! I drive passed another Alfa Romeo dealership to get my car serviced by Criswell. More

by davidparker183
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 22, 2024 -

Criswell Nissan responded

We're happy to see you had a great experience at Criswell! We value your business and look forward to working with you again.

August 21, 2024

The workers were very nice, and I really appreciate the service they provided. They were very thorough. More

by TAYLORTEIARA16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 22, 2024 -

Criswell Nissan responded

Thanks for sharing this positive feedback about your recent service experience at Criswell. Don't hesitate to reach out if we can be of further assistance.

August 20, 2024

Horrible experience told I needed a $2300 repair that I did not need .never again More

by abcarter19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not pictured
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Aug 22, 2024 -

Criswell Nissan responded

We strive to provide a great service experience, and It's disappointing to see this less than positive rating. We hope you'll consider giving us another chance to work with you and welcome you to reach out to our manager if we can help in any way.

Aug 22, 2024 -

abcarter19 responded

**Subject:** Concern Regarding Recent Service Experience Dear Criswell Nissan Team, I hope this message finds you well. I am writing to express my deep disappointment with my recent experience at your dealership. I have been a loyal customer since 2020-2021, regularly making the 45-minute drive to your Germantown location, even though there are multiple other dealerships closer to my home. This decision was based on the trust and confidence I had in your service department and the honesty I experienced during my earlier visits. However, my recent visit has left me feeling disillusioned and concerned. The experience I had did not align with the high standards of service and integrity that I had come to expect from Criswell Nissan. This has unfortunately eroded the trust that I had built over the years, and it is with great disappointment that I find myself questioning whether I can continue to patronize your business. I had always appreciated the honesty and reliability of your team, which is why this situation feels all the more unacceptable. Trust is not easily earned, and once lost, it is even harder to rebuild. I truly hope that my experience is not reflective of the standards that your dealership stands for, and I would like to hear how you plan to address this issue. I believe in giving businesses the opportunity to make things right, and I hope that you will take this feedback seriously. Please let me know how you intend to restore my confidence in your service. Thank you for your attention to this matter. Sincerely, Arthur Carter 3017042070

August 17, 2024

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by s.m.gutstein
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gail Sterling
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Aug 21, 2024 -

Criswell Nissan responded

It's great to see we earned this 5-star rating! We hope to be of service to you in the future and welcome you to reach out if we can help in any other way.

August 16, 2024

We are a Criswell Nissan family because we always receive great service! My car is relatively new, so the maintenance is quick and easy. I recommend Criswell Nissan for car purchases and service. More

by Troy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pai
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Aug 21, 2024 -

Criswell Nissan responded

Thanks so much for sharing your recommendations! Whether it's sales or service, we're happy to see you can depend on our friendly and professional team for assistance. We look forward to your next visit with us!

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