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Criswell Nissan

Germantown, MD

Overview
Employees
Reviews
Vehicles
4.5
977 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland. At Criswell Nissan, we strive to make buying or leasing a new vehicle a pleasant and rewarding experience. Our primary concern is the satisfaction of our customers.
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19574 Amaranth Drive

Germantown, MD

20874

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Showing 977 reviews

September 22, 2024

My total bill was about $1000,yet the billing Dept added an additional 3% of the total charges simply Because I was paying using a Visa card. What, the $1000 of my hard working money Wasn't enough? Looks More

by QTMABREY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 26, 2024 -

Criswell Nissan responded

Thank you for choosing Criswell. We appreciate your feedback and are sorry to see your visit was anything less than excellent. We strive to provide a positive service event, and sincerely apologize for any inconvenience you experienced. We truly hope you will give us another chance to work with you to provide a better experience in the future.

September 19, 2024

Service Dept Very professional and helpful. Gail walked me through what was being done on my 15k service. More

by JHKORTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gail Sterling
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Sep 19, 2024 -

Criswell Nissan responded

Awesome! It's great to see you enjoyed an easy and efficient service event while working with our friendly and professional staff. We value your business and look forward to your next visit with us.

September 17, 2024

Have not visited the Service Center yet. On delivery, the car was clean and gas tank was full. Nice ... More

by DAVE.BARTON2
Recommend Dealer
Yes
Employees Worked With
Wayne Crabbe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rubin Ferreira
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Sep 18, 2024 -

Criswell Nissan responded

Whether it's sales or service, our friendly and professional team is here to help with any of your automotive needs. We value your business and welcome you to reach out if we can be of further assistance.

September 16, 2024

Very nice atmosphere and professional. I would recommend this dealership to a friend looking for a vehicle. More

by darnell392
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Engram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rubin Ferreira
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Sep 17, 2024 -

Criswell Nissan responded

Thank you for choosing Criswell! We value the opportunity to work with you and truly appreciate your recommendations.

September 14, 2024

Very easy to do my trade in. Not too busy inside. Staff easy to work woth More

by johnson.bria23
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rubin Ferreira
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Sep 17, 2024 -

Criswell Nissan responded

Thanks for letting us know about your recent experience at Criswell! We are glad we could help you out and hope you'll keep us in mind for any future automotive needs.

September 14, 2024

Efficient, speedy… Just needed a new battery. Job was completed a little after 9:am. More

by MIKE.EDELIN.SR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Though unlisted, Pai was courteous & helpful while assisting me. He kept me updated with periodic text messages.
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Sep 17, 2024 -

Criswell Nissan responded

It's great to see everything was completed quickly and to your satisfaction. Don't hesitate to reach out if we can be of service to you in the future.

September 13, 2024

Enrique Sotelo He is a great salesperson. We closed the deal in just 1hour、the car was clean , it was full of gas, no scratches , that was wonderful , his very nice person!👍👍👍👍👍👍👍👍👍👍 More

by 9309josie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Enrique Sotelo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 17, 2024 -

Criswell Nissan responded

It's great to see you had a wonderful car buying experience at Criswell! We hope you enjoy your new vehicle and welcome you to reach out if we can be of further assistance.

September 12, 2024

The service provided by the sells person was excellent. I was impressed by how much effort he made. More

by geninkat228
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Engram
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 17, 2024 -

Criswell Nissan responded

Thanks for sharing this positive feedback! We are always happy to help with any of your automotive needs and look forward to the next opportunity to work with you.

September 11, 2024

Very overprice services. I took my car for an oil change and needed to get break fluid and transmission fluid done and it was over $1k so I decided to take it to darcars wher More

by dianasolano83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Na
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Sep 17, 2024 -

Criswell Nissan responded

We appreciate your feedback and are sorry to see you did not experience the high quality service we strive to provide. We hope you'll consider giving us another chance to work with you in the future to provide a better service experience.

September 07, 2024

The dealership service inspected my car and told me everything was fine and didn't need any brakes, tires, batteries. I appreciate honesty. Work was completrd promptly. More

by JAKELEFMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 17, 2024 -

Criswell Nissan responded

We're happy to see everything was completed quickly and to your satisfaction. We value your business and hope to see you again when your vehicle is due for its next routine maintenance visit.

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