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Criswell Nissan

Germantown, MD

4.5
910 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland. At Criswell Nissan, we strive to make buying or leasing a new vehicle a pleasant and rewarding experience. Our primary concern is the satisfaction of our customers.
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19574 Amaranth Drive

Germantown, MD

20874

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Showing 910 reviews

July 06, 2024

They give you a very good diagnosis of your vehicle without unwanted things don’t need until later on. More

by clayja1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pai
Jul 08, 2024 -

Criswell Nissan responded

Thanks for choosing the Criswell team to provide the routine service your vehicle needs to stay in great running condition. We value your business and look forward to your next visit with us.

July 05, 2024

me encanto la experiencia en nissan muchas gracias enrique por tu paciencia, muy buen servicio ! More

by analarcon.118
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rubin Ferreira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Enrique Sotelo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2024 -

Criswell Nissan responded

Thank you for posting this 5-star rating! We appreciate the opportunity to work with you and hope to be of service to you in the future.

July 05, 2024

Edwin Hernández was amazing sale person my daughter is really happy with her car thanks you guys for an amazing experience at your dealer More

by beky7447
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Edwin Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2024 -

Criswell Nissan responded

It's our pleasure to help! Thanks so much for taking the time to let us know how we are doing here at Criswell.

July 04, 2024

An unbeatable price and great service by the entire Criswell team from start to finish. Ms. Velasquez was friendly and helpful in completing the purchase. She assisted with my 8 year old Son who was bo More

by JROTIS84
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Edwin Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rubin Ferreira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elizabeth Velasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2024 -

Criswell Nissan responded

Our skilled staff is here to help, and it's our goal to provide a standout vehicle buying event. We appreciate you taking the time to share this feedback with us and welcome you to reach out if we can be of further assistance.

June 30, 2024

Enrique was absolutely amazing! He was so patient and kind, making sure he took the time to understand our daughters needs and concerns with what she wanted in a new car. He showed More

by JBAHRAMI
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rubin Ferreira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Enrique Sotelo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashanti Shackleford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2024 -

Criswell Nissan responded

We are so happy we could make this important purchase such a pleasant experience! Thanks again for choosing Criswell, and please don't hesitate to reach out with any questions about your new vehicle.

June 30, 2024

Great service: reliable, effective, fast, knowledgeable, courteous! Adviser applied provided discount as requested. The car was returned clean and fresh. I am satisfied with the service 100%! More

by ovr_1973
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David, Pai
Jul 01, 2024 -

Criswell Nissan responded

Awesome! Thanks so much for choosing to work with the Criswell Nissan team. We value your business and hope to be of service to you in the future.

June 28, 2024

Elisabeth was very informative and knowledgeable about the Mustang. Crystal finance was also a pleasure to work with. More

by janiceroth7
Recommend Dealer
Yes
Employees Worked With
Elizabeth Velasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Crystal in finance
Jun 28, 2024 -

Criswell Nissan responded

We're happy to see you found our staff to be so helpful! We value the opportunity to work with you and hope to be of service to you in the future.

June 27, 2024

Extremely friendly, professional, and helpful. I would recommend anyone to go to this location. I always experience good customer service. More

by KIERA0587
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember his name. Everyone was awesome though
Jun 28, 2024 -

Criswell Nissan responded

Thanks so much for sharing this positive feedback! We look forward to your next visit with us.

June 26, 2024

The dealer has a lot of issues with every step of the purchase process. Couldn’t figure out how to print my insurance. My new plates took forever to come in. No finance person in house. I never even was More

by erchurchville
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Enrique Sotelo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2024 -

Criswell Nissan responded

We value all feedback and appreciate you taking the time to share these comments with us. It's disappointing to see you did not have a better overall experience and truly hope your next visit with us is more positive.

June 25, 2024

Made appt to drive vehicle. Vehicle ready when I Arrived. Drove it purchased it. All within 2 hours. Highly recommend Edwin. More

by elks15.eventmanager
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Edwin Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2024 -

Criswell Nissan responded

It's great to see you were provided with an easy and efficient vehicle buying event at Criswell! Don't hesitate to reach out if we can be of further assistance.

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