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Criswell Nissan

Germantown, MD

Overview
Employees
Reviews
Vehicles
4.5
977 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland. At Criswell Nissan, we strive to make buying or leasing a new vehicle a pleasant and rewarding experience. Our primary concern is the satisfaction of our customers.
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19574 Amaranth Drive

Germantown, MD

20874

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Showing 977 reviews

October 11, 2024

Good. Adding a post service car wash option could be really nice for convenience purposes More

by Car
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 14, 2024 -

Criswell Nissan responded

Thanks so much for choosing Criswell and taking the time to share this feedback. We hope to see you again when your vehicle is due for its next routine service visit.

October 10, 2024

Accommodated us on a Sunday; let us test drive; was helpful and accommodating to ys More

by Laracroft
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Enrique Sotelo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 10, 2024 -

Criswell Nissan responded

It's great to see you had an overall outstanding experience at Criswell! We value your business and hope you'll keep us in mind for any future automotive needs.

October 10, 2024

Awesome people. Eric made me very comfortable from the first day we meet. He communicated well.i had another option in mind that my mind was already fixed on getti More

by Renebenjamin613
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Engram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rubin Ferreira
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Oct 11, 2024 -

Criswell Nissan responded

It's great to see you were pleased with your overall experience at Criswell! Our courteous and capable team is always happy to help, and we encourage you to reach out if we can be of further assistance.

October 10, 2024

Good people and decent dealership. Slow on delivery of services and communication but they’ll come through. More

by hdemattos
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wayne Crabbe
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 11, 2024 -

Criswell Nissan responded

Thank you for sharing this feedback. We apologize for any inconvenience and hope you'll keep us in mind for any future automotive needs.

October 09, 2024

Criswell always takes care of my car and is easy to deal with. You can tell they care not only about your car but also about you and your passengers to make sure you’re safe. More

by GreeksinMD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne Crabbe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Enrique Sotelo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Engram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashanti Shackleford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pai deserves 5 stars, Rubin Ferreira
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Oct 09, 2024 -

Criswell Nissan responded

Our top notch team is here to provide for all of your automotive needs, and it's rewarding to know you can depend on them to provide an excellent service experience. We value your business and look forward to working with you again.

October 07, 2024

Enrique was very nice and helpful. I had some headaches with getting the prices I was quoted at the dealership, but enrique helped me navigate the process More

by liam.swiggard
Recommend Dealer
Yes
Employees Worked With
Enrique Sotelo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 08, 2024 -

Criswell Nissan responded

Thank you for sharing this feedback. We apologize for any inconvenience and welcome you to reach out if we can be of further assistance.

October 05, 2024

Always a pleasure dealing with Criswell The staff is very helpful and professional. They know what they’re doing and take care of the customer. I I enjoy going there. More

by Gpmargelos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 07, 2024 -

Criswell Nissan responded

Thanks so much for sharing this positive feedback! We look forward to seeing you soon!

October 04, 2024

Always great service dealing with Criswell personnel, courteous, and very professional. They handle my car with kid gloves like it was their own car. More

by Gpmargelos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 07, 2024 -

Criswell Nissan responded

It's rewarding to know you can depend on our team to provide an excellent service experience. We look forward to working with you again!

October 04, 2024

It was good that you could service my car on the same day but I was disappointed that you still billed for 90 minutes when the job took less than 30 minutes. More

by grobinson2040
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Pia
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Oct 07, 2024 -

Criswell Nissan responded

Thank you for choosing Criswell. We value the opportunity to work with you and appreciate these comments. We sincerely apologize for the longer than anticipated wait time and welcome you to reach out to our manager with any questions about this service event. We truly hope your next visit with us is more positive and meets your expectations.

October 04, 2024

Excellent customer service. An amazing experience. Truly. They do what they must to get you what you want. More

by nakiabrown603
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Enrique Sotelo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashanti Shackleford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Palermo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rubin Ferreira
Report | Print
Oct 07, 2024 -

Criswell Nissan responded

We're happy to see you enjoyed a positive experience at Criswell! Our top notch team is here to help with any of your automotive needs, and we hope to be of service to you in the future.

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