Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Criswell Nissan
Germantown, MD
946 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland.
At Criswell Nissan, we strive to make buying or leasing a new vehicle a pleasant and rewarding experience.
Our primary concern is the satisfaction of our customers.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 946 reviews
February 04, 2025
2023 Nissan Frontier SV Crew Cab Two issues: 1) pulsing when applying brakes. 2) Intelligent Forward Collision Warning (I-FCW) light is a warning light stayed on. I could not turn it off. Criswell had t when applying brakes. 2) Intelligent Forward Collision Warning (I-FCW) light is a warning light stayed on. I could not turn it off. Criswell had the truck for about a week. As it turns out the front brake rotors were warped. They had to order new rotors; I guess it took a while. The rotors were replaced and the pulsing stopped. They did get the (I-FCW) light to turn off. I believe they made alignment adjustments to the (I-FCW) equipment and performed an ICC software update.\ Everything seems to work fine now. My service contact person was Pai. He was polite, communicated well and good to work with. The whole process took a while but the end results were good. More
by spike859
Verified CustomerEmployees Worked With
Service Manager Pai
February 03, 2025
My issue was addressed once I was able to be seen. I would recommend, Thanks I would recommend, Thanks More
by JROB83084
Employees Worked With
February 02, 2025
Went in for annual oil change scheduled and only needed oil change and tire rotation. Was out in 1 hour. Got there at 10:30am on Friday. Was out by 11:30am. Performed multi port inspection and everything. oil change and tire rotation. Was out in 1 hour. Got there at 10:30am on Friday. Was out by 11:30am. Performed multi port inspection and everything. I was just hoping I would be out in under 3-4 hours but was estatic I was out in 1 hour. Nice job criswell 👍 More
by clayja1
February 01, 2025
Always a pleasure dealing with Criswell Nissan Deuce Ransome does an excellent job keeps me informed of all my concerns and needs and never have a question Ransome does an excellent job keeps me informed of all my concerns and needs and never have a question More
by Gpmargelos
Employees Worked With
January 30, 2025
Eric was great and we loved working with him. He made the process of purchasing a vehicle stress free. He made the process of purchasing a vehicle stress free. More
by mcla5898
Employees Worked With
January 29, 2025
The dealer needs to do a better job of providing finance services on the weekend. Or don’t open on Sunday if you can’t accommodate properly. services on the weekend. Or don’t open on Sunday if you can’t accommodate properly. More
by CARRIEBOARDWICK
Employees Worked With
January 26, 2025
Very cordial and friendly. Service completed in more than exceptional time. Lounge area was comfortable. Service completed in more than exceptional time. Lounge area was comfortable. More
by navy192845
Employees Worked With
January 25, 2025
My recent experience with the service department was excellent. They were able to access to issue and get it fixed within a timely manner. excellent. They were able to access to issue and get it fixed within a timely manner. More
by chntprsn
Employees Worked With
January 25, 2025
Service was done quickly and as stated for total time. all work was completed as planned all work was completed as planned More
by allenamertig
Employees Worked With
