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Criswell Nissan
Germantown, MD
995 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland.
At Criswell Nissan, we strive to make buying or leasing a new vehicle a pleasant and rewarding experience.
Our primary concern is the satisfaction of our customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 995 reviews
May 18, 2025
The work was done quickly and efficiently. The only complaint that I have is that I was told the services that I needed to get done, but when I picked up my car the services were on the checkl The only complaint that I have is that I was told the services that I needed to get done, but when I picked up my car the services were on the checklist but I didn't have a price break down, which I want for the services which I hope to do in the near future. If someone could send that information by email to me, that would be great! Thank you! More
by johnhoward71
Verified Customer
May 18, 2025
Customer service is always excellent, staff go above and beyond to ensure the work is done right the first time and to return the vehicle to me as quickly as possible. beyond to ensure the work is done right the first time and to return the vehicle to me as quickly as possible. More
by pzapata01
May 18, 2025
Always a pleasure working with the staff at Criswell Nissan. The service is spot on. Nissan. The service is spot on. More
by Gpmargelos
Employees Worked With
May 16, 2025
price is right and service personnel was awesome waiting area is welcoming and friendly. Will return area is welcoming and friendly. Will return More
by acurtis09
Employees Worked With
May 14, 2025
Great customer service and knowledgeable staff at Criswell. Thank you Mr. Crabbe for helping us buying the Nissan Sentra. Criswell. Thank you Mr. Crabbe for helping us buying the Nissan Sentra. More
by PIERRE
May 13, 2025
Great staff, answered all our questions, and definitely worked well with our family. Love them! worked well with our family. Love them! More
by JOSE.VIERA0865
May 11, 2025
I was having an issue with my vehicle that was not common. Deuce made sure I had a loaner to not disrupt my responsibilities. He was very determined to find the root of the problem and did so. Deuce a common. Deuce made sure I had a loaner to not disrupt my responsibilities. He was very determined to find the root of the problem and did so. Deuce and his team always provide great customer service and make sure my vehicle is safe to drive. More
by pzapata01
May 11, 2025
So happy we went to Crisswell! We did not feel rushed, or pressured. They were very transparent and honest. This is now our 4th car getting at Crisswell and don’t regret it. We did not feel rushed, or pressured. They were very transparent and honest. This is now our 4th car getting at Crisswell and don’t regret it. More
by JOSE.VIERA0865
May 06, 2025
Everyone is super friendly and helpful. They make sure they are getting you the best deal possible, not just trying to sell you a car. They make sure they are getting you the best deal possible, not just trying to sell you a car. More
by iam.nialaw
