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Criswell Nissan
Germantown, MD
982 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland.
At Criswell Nissan, we strive to make buying or leasing a new vehicle a pleasant and rewarding experience.
Our primary concern is the satisfaction of our customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 982 reviews
April 25, 2025
Bryan was knowledgeable and helped me through the buying process. He was positive and very personable! Bryan was able to explain the new features that went along with the (new )Murano! Chris Collins was process. He was positive and very personable! Bryan was able to explain the new features that went along with the (new )Murano! Chris Collins was also helpful and helped to make the process seamless. Kudos to the finance manager! More
by PEFORLIFE44
Verified Customer
April 24, 2025
The Finance Manager was great and the Salesmen Enrique Sotelo. Finance Department was Outstanding the best I ever had. Sotelo. Finance Department was Outstanding the best I ever had. More
by THREEMINIPIN
April 24, 2025
Always a good experience dealing with Criswell Nissan. They care about their customers, their work and the overall satisfaction. They care about their customers, their work and the overall satisfaction. More
by Gpmargelos
Employees Worked With
April 23, 2025
Always pleasure dealing with Criswell Nissan have purchased five Nissans. They always do a great job purchased five Nissans. They always do a great job More
by Gpmargelos
Employees Worked With
April 21, 2025
It took two tries to get things completed, but it could've been way worse. could've been way worse. More
by STEVEMARIT
April 15, 2025
Quick and easy process. All team members were super nice and helpful throughout the process All team members were super nice and helpful throughout the process More
by Brett
April 12, 2025
Pai checked me in and treated me with dignity and respect. Duece has always treated me and my wife with respect. We own 2 platinum Muranos that were bought and serviced there. Duece always makes sur respect. Duece has always treated me and my wife with respect. We own 2 platinum Muranos that were bought and serviced there. Duece always makes sure we get the best pricing on any service performed on our vehicles. Duece and Pai make a great team in the service dept! Keep up the good customer service guys! My only concern would be Criswell Nissans police of charging 3% on credit card payments. I understand it's a business decision, but during these difficult economic turmoil, would you all please consider suspending temporarily that 3% surcharge? Your customers are the very people being affected by this government downsizing.. Just asking if Criswell Nissan can help out it's community a little during these difficult times. Thanks for listening More
by QTMABREY
April 08, 2025
As usual fast and friendly service. I love that the service advisors do not push stuff on you if you do not need it. If you do need it they will advise you as such. Zero pressure. I dri I love that the service advisors do not push stuff on you if you do not need it. If you do need it they will advise you as such. Zero pressure. I drive from Frederick to come to Criswell. I have a Nissan dealership 10 minutes from my home. Loyalty plain and simple. More
by RetiredandTired
Employees Worked With
April 07, 2025
I own four Nissans and everyone is serviced at Criswell. They do excellent work personnel is very pleasant to deal with and Deuce Ransome is great service director. They do excellent work personnel is very pleasant to deal with and Deuce Ransome is great service director. More
by Gpmargelos
Employees Worked With
