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Criswell Nissan

Germantown, MD

Overview
Employees
Reviews
Vehicles
4.5
926 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland. At Criswell Nissan, we strive to make buying or leasing a new vehicle a pleasant and rewarding experience. Our primary concern is the satisfaction of our customers.
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19574 Amaranth Drive

Germantown, MD

20874

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Showing 926 reviews

December 29, 2024

Satisfy with the service, even though they requested me to leave my car overnight because of a shortage of tech personnel. If add car wash after service, that would be the best More

by WANJIAO03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 30, 2024 -

Criswell Nissan responded

Thank you for sharing this feedback. We appreciate your patience and apologize for any inconvenience. We hope to be of service to you in the future.

December 27, 2024

Did a great job redoing a bad tint job that was under warranty. Will go back. More

by JEC9231
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pai
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Dec 30, 2024 -

Criswell Nissan responded

We're happy to see you were satisfied with the service you received at Criswell. We value the opportunity to work with you and look forward to seeing you soon.

December 23, 2024

We had a great experience. He was very professional and friendly and answered all of our questions More

by RECHE0703
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Enrique Sotelo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 24, 2024 -

Criswell Nissan responded

It's wonderful to know you enjoyed a simple and seamless purchasing process at Criswell! We hope you enjoy your new vehicle and welcome you to reach out with any additional questions.

December 17, 2024

Mr Deuce is the best at Criswell. ... I always like to contact him. He has a lot of knowledge, very professional and very friendly. More

by KATYFORGANG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Deuce
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Dec 19, 2024 -

Criswell Nissan responded

Thanks so much for taking the time to share these kind comments and positive feedback! We value the opportunity to work with you and look forward to seeing you soon.

December 15, 2024

I had an appointment for an oil change and tire rotation. However, these simple tasks took 4 hours to complete, with no one letting me know it was going to take that long. More

by ALBERTACQUAYE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Al Ransome
3.0
This rating includes all reviews, with more weight given to recent reviews.
Ericka Escobar
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 19, 2024 -

Criswell Nissan responded

We appreciate this feedback about your recent experience. Our team strives to deliver a positive service event, and it's disappointing to see this was not your experience. We apologize for the unexpected wait time and hope you'll allow us another opportunity to work with you in the future.

December 13, 2024

He Was excellent, very professional seller, I believe one of the best sellers of many who have served me in the area DMV , direct with the numbers I highly recommend More

by mgocontractors
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Engram
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 14, 2024 -

Criswell Nissan responded

It's wonderful to know we earned your business and your recommendations! Thanks so much for sharing this great review with us!

December 11, 2024

I just needed a new key fob coordinated to my existing ones. It took almost an hour! Plus I was charged $69 in parts/supplies for the computer time and one key filed. Not to mention the exorbitant price More

by ABCDNW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 14, 2024 -

Criswell Nissan responded

We appreciate all feedback and thank you for taking the time to share these details about your recent visit. It's disappointing to see you were not completely satisfied with your experience, and we truly hope you will continue to choose Criswell for your automotive needs.

December 11, 2024

Phenomenal salesmanship! Kept us in the loop with everything. Found us the price that we wanted, and ensured we knew everything about the Electric Vehicle we purchased. More

by zacprodehl
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rubin Ferreira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Enrique Sotelo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 14, 2024 -

Criswell Nissan responded

It's our goal to offer a standout purchasing process, and it's great to know you were pleased with your recent Criswell experience. We value your business and welcome you to reach out with any additional questions about the great features of your new vehicle.

December 10, 2024

It was a great experience he was very friendly and knowledgeable. My daughter is excited for her new car More

by RECHE0703
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Enrique Sotelo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 14, 2024 -

Criswell Nissan responded

Thank you for sharing this positive feedback. We're excited to see you were satisfied with your overall experience and hope to be of service to you in the future.

December 09, 2024

Great service and attention to detail. Was made to feel very welcomed, appreciated and understood. More

by smay499754
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Elizabeth Velasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 10, 2024 -

Criswell Nissan responded

Our friendly and professional staff is dedicated to delivering an exceptional vehicle buying event, and it's rewarding to know you were pleased with your recent Criswell experience. We value your business and truly appreciate this positive feedback.

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