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Criswell Nissan

Germantown, MD

Overview
Employees
Reviews
Vehicles
4.5
907 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland. At Criswell Nissan, we strive to make buying or leasing a new vehicle a pleasant and rewarding experience. Our primary concern is the satisfaction of our customers.
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19574 Amaranth Drive

Germantown, MD

20874

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Showing 907 reviews

November 22, 2024

Very satisfied of the service and timely on my visit last time was about 3 hours waiting time More

by lettiopalma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 22, 2024 -

Criswell Nissan responded

Thanks for sharing this update. We appreciate knowing your recent visit met your expectations. We value the opportunity to work with you and hope to see you soon!

November 22, 2024

I was pleased with the great service that Rob and others did to get my car fixed and completed in 2 days More

by PMGUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob
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Nov 22, 2024 -

Criswell Nissan responded

We're happy to see we could really help you out! Please reach out if anything else comes up.

November 22, 2024

The experience was great and smooth going especially for a first time buyer. Would definitely come back to buy another someday! More

by jeriah01
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Elizabeth Velasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 22, 2024 -

Criswell Nissan responded

Our professional staff is dedicated to delivering a standout buying event, and it's rewarding to know you were impressed with your purchasing process. We welcome you to give us a call or stop by if we can be of additional assistance.

November 19, 2024

The service was excellent. I had an appointment with Elizabeth Velasquez. She made the whole process of trading in and buying a new car as smooth and pleasant as possible More

by courtney_johnson84
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Elizabeth Velasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 19, 2024 -

Criswell Nissan responded

It's wonderful to know you enjoyed an easy and efficient service event at Criswell! Thanks again for sharing this positive feedback.

November 18, 2024

The Criswell service department has been very helpful with expeditiously performing recalls and regular maintenance. More

by kenneth.zielinski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 18, 2024 -

Criswell Nissan responded

Our skilled staff is here to help with all of your automotive needs, and we are happy to hear you can depend on us to help keep your vehicle well maintained. We look forward to seeing you soon!

November 14, 2024

This was the 5th Altima lease from Criswell Nissan I have done. They make it easy. More

by WFGSEC
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rubin Ferreira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Enrique Sotelo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elizabeth Velasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 14, 2024 -

Criswell Nissan responded

This is fantastic news! We are thrilled to know you can count on the Criswell team to provide an easy and efficient lease program that meets your needs and budget. We appreciate your positive feedback and continued patronage!

November 12, 2024

Great service, nice people and help me to save money in my brakes. I totally recommend Criswell Nissan!! More

by KATYFORGANG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pai and Deuce
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Nov 12, 2024 -

Criswell Nissan responded

Thanks so much for sharing this wonderful review! We value your business and sincerely appreciate your recommendations.

November 12, 2024

Enrique Sotelo was excellent, communicated well and patient. Wasn’t sure I could get financing, but the team at Criswell made it happen. I couldn’t be happier with my new Kicks! More

by lynnvanmatre
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Enrique Sotelo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 12, 2024 -

Criswell Nissan responded

Congratulations on your purchase! It's great to know we were able to help you out. We hope you enjoy your new vehicle and welcome you to reach out if we can be of further assistance.

November 09, 2024

Great, but expensive like most dealers. I would have like a free car wash to go with it. More

by neal.bertrand
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
3.0
This rating includes all reviews, with more weight given to recent reviews.
Ericka Escobar
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 11, 2024 -

Criswell Nissan responded

Thank you for sharing this feedback. We value your business and appreciate you taking the time to tell us about your experience. We truly hope you'll continue to choose Criswell for all of your automotive needs.

November 02, 2024

The service was Great! Although wait time was longer than expected. However the customer is was wonderful! More

by adriadeniise
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pai
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Nov 03, 2024 -

Criswell Nissan responded

Thanks for choosing Criswell! We apologize for the extended wait time and hope your next visit with us meets your expectations.

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