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Criswell Nissan

Germantown, MD

Overview
Employees
Reviews
Vehicles
4.5
923 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland. At Criswell Nissan, we strive to make buying or leasing a new vehicle a pleasant and rewarding experience. Our primary concern is the satisfaction of our customers.
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19574 Amaranth Drive

Germantown, MD

20874

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Showing 923 reviews

December 17, 2024

Mr Deuce is the best at Criswell. ... I always like to contact him. He has a lot of knowledge, very professional and very friendly. More

by KATYFORGANG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Deuce
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Dec 19, 2024 -

Criswell Nissan responded

Thanks so much for taking the time to share these kind comments and positive feedback! We value the opportunity to work with you and look forward to seeing you soon.

December 15, 2024

I had an appointment for an oil change and tire rotation. However, these simple tasks took 4 hours to complete, with no one letting me know it was going to take that long. More

by ALBERTACQUAYE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Al Ransome
3.0
This rating includes all reviews, with more weight given to recent reviews.
Ericka Escobar
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 19, 2024 -

Criswell Nissan responded

We appreciate this feedback about your recent experience. Our team strives to deliver a positive service event, and it's disappointing to see this was not your experience. We apologize for the unexpected wait time and hope you'll allow us another opportunity to work with you in the future.

December 13, 2024

He Was excellent, very professional seller, I believe one of the best sellers of many who have served me in the area DMV , direct with the numbers I highly recommend More

by mgocontractors
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Engram
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 14, 2024 -

Criswell Nissan responded

It's wonderful to know we earned your business and your recommendations! Thanks so much for sharing this great review with us!

December 11, 2024

I just needed a new key fob coordinated to my existing ones. It took almost an hour! Plus I was charged $69 in parts/supplies for the computer time and one key filed. Not to mention the exorbitant price More

by ABCDNW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 14, 2024 -

Criswell Nissan responded

We appreciate all feedback and thank you for taking the time to share these details about your recent visit. It's disappointing to see you were not completely satisfied with your experience, and we truly hope you will continue to choose Criswell for your automotive needs.

December 11, 2024

Phenomenal salesmanship! Kept us in the loop with everything. Found us the price that we wanted, and ensured we knew everything about the Electric Vehicle we purchased. More

by zacprodehl
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rubin Ferreira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Enrique Sotelo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 14, 2024 -

Criswell Nissan responded

It's our goal to offer a standout purchasing process, and it's great to know you were pleased with your recent Criswell experience. We value your business and welcome you to reach out with any additional questions about the great features of your new vehicle.

December 10, 2024

It was a great experience he was very friendly and knowledgeable. My daughter is excited for her new car More

by RECHE0703
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Enrique Sotelo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 14, 2024 -

Criswell Nissan responded

Thank you for sharing this positive feedback. We're excited to see you were satisfied with your overall experience and hope to be of service to you in the future.

December 09, 2024

Great service and attention to detail. Was made to feel very welcomed, appreciated and understood. More

by smay499754
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Elizabeth Velasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 10, 2024 -

Criswell Nissan responded

Our friendly and professional staff is dedicated to delivering an exceptional vehicle buying event, and it's rewarding to know you were pleased with your recent Criswell experience. We value your business and truly appreciate this positive feedback.

December 07, 2024

Took my car in for service and was the car was taken immediately. Everyone was very friendly and professional! More

by PEFORLIFE44
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 10, 2024 -

Criswell Nissan responded

It's our goal to offer a noteworthy service event, and it's wonderful to know you were satisfied with your overall experience. Thanks again for choosing Criswell. We hope to be of service to you in the future.

December 03, 2024

Had a trouble with battery which I had change with them over 1 year. They worked to get the warranty in place and got the new battery free of charge. More

by ehq123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pai
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Dec 03, 2024 -

Criswell Nissan responded

Our top notch team is here to help with any of your automotive needs, and we appreciate knowing we were able to help you out with this battery issue. Don't hesitate to reach out if anything else comes up.

December 02, 2024

Good local dealer with easy access to the service bay. Also friendly service personnel that are always quite helpful. More

by MWATSON26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert
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Dec 03, 2024 -

Criswell Nissan responded

It's our goal to offer an all-around outstanding service event, and it's great to see you were pleased with your recent Criswell experience. We look forward to seeing you soon!

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