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Criswell Nissan

Germantown, MD

Overview
Employees
Reviews
Vehicles
4.6
1,069 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland. At Criswell Nissan, we strive to make buying or leasing a new vehicle a pleasant and rewarding experience. Our primary concern is the satisfaction of our customers.
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19574 Amaranth Drive

Germantown, MD

20874

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Showing 1,069 reviews

October 25, 2025

Great customer service listen to your needs and recommendations. Very quick and precise when helping you find a car. More

by STARTAVIAJBATTLE22
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Sainz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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October 24, 2025

Amazing service. I had a wonderful experience working with Bryan and Chris. I will definitely recommend Criswell to my friends. More

by amaralep1205
Recommend Dealer
Yes
Employees Worked With
Chris Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Sainz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 25, 2025 -

Criswell Nissan responded

It's wonderful to know our friendly and knowledgeable staff earned your recommendations! Thanks again for choosing Criswell for your automotive needs. We welcome you to reach out if we can be of further assistance.

October 22, 2025

Good service. Good care dealer. vehicle Price is fair. But there is no vehicle service package to care for vehicle in 3 years or 5 years, compared to different dea More

by nguyen_n1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
I don’t know his name
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Oct 25, 2025 -

Criswell Nissan responded

Thank you for sharing this high star rating! We appreciate your comments and hope to provide the service your vehicle needs to stay well maintained and in great running condition.

October 19, 2025

Had a great experience working with Chris Collins and his staff. They made the car buying process easy and painless. Aashna was also very professional and great to go along on a test drive with. She was very More

by wfcollins64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aashna Naveera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 21, 2025 -

Criswell Nissan responded

Thanks for taking the time to let us know how we are doing here at Criswell! We appreciate these kind comments and welcome you to reach out if we can be of additional assistance.

October 19, 2025

Fue rápido el servicio y excelente trabajo, el carro quedó como nuevo y todo muy limpio, volveré nuevamente a repetir el servicio. More

by Jesse Savinon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 21, 2025 -

Criswell Nissan responded

Thank you for sharing this high star rating! Don't hesitate to reach out if we can be of additional assistance.

October 15, 2025

Service is always exceptional! Communication and timing is a great strength that results in a great experience. I recommend Al Ransome and his team! More

by pzapata01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 21, 2025 -

Criswell Nissan responded

It's wonderful to know you can count on our top notch team to provide an excellent service experience each time you bring your vehicle in for maintenance. We value your continued patronage and look forward to seeing you soon!

October 15, 2025

It was a great experience. We are very happy with our new car. Thanks to Bryan and Chris. More

by amaralep1205
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Sainz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 21, 2025 -

Criswell Nissan responded

We are happy to hear you were completely satisfied with your recent car buying experience at Criswell. Don't hesitate to reach out if we can be of further assistance.

October 15, 2025

The guys were honestly, friendly, paying attention to details and helpful. Will recommend to my friends. More

by LOZITSKIY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Aragon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 21, 2025 -

Criswell Nissan responded

Thanks so much for sharing this positive review and your recommendations! We look forward to the next opportunity to work with you!

October 14, 2025

I was harassed by the dealer. I was checked in at 7:10 a.m. and left the shop at 3:45 p.m. but my service was not done because I did not get the tire which was promise to me at 8: More

by MUNNA3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Al Ransome
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pai
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Oct 15, 2025 -

Criswell Nissan responded

Our team strives to provide a positive service event, and we regret this was not the case for you. We understand your frustration and your comments have been shared with our management team for review. We apologize that the tires arrived later than anticipated. While it was not the ideal situation, we understand our staff apologized for the inconvenience and offered several times to shuttle you home and pick you up when your vehicle was completed in an attempt to make this a better situation. Again, we are sorry to see we did not meet your expectations and hope you will consider giving us another chance to work with you in the future.

October 12, 2025

Amazing service and customer service, they make you feel welcome and appreciated, great staffing and fast service More

by Manuel Flores
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Sainz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 13, 2025 -

Criswell Nissan responded

Thank you so much for sharing this positive feedback! We value the opportunity to work with you and are happy to see you were pleased with your recent experience at Criswell.

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