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Criswell Nissan

Germantown, MD

Overview
Employees
Reviews
Vehicles
4.6
1,090 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland. At Criswell Nissan, we strive to make buying or leasing a new vehicle a pleasant and rewarding experience. Our primary concern is the satisfaction of our customers.
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19574 Amaranth Drive

Germantown, MD

20874

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Showing 1,090 reviews

December 27, 2025

Good service, they were very patient helping us to look at car that fill ours needs. More

by Diana Marcela Rondini
Recommend Dealer
Yes
Employees Worked With
Chris Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aashna Naveera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 18, 2025

Very polite, timely and attentive. Sales department is good too. We like Nissan very much. Keep up the good work! More

by cdeadrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 19, 2025 -

Criswell Nissan responded

Thank you for taking the time to share this positive feedback! We appreciate the opportunity to work with you and look forward to your next visit with us.

December 14, 2025

They were great. Especially Chris and Eric.! I highly recommend!. Chris found the car I was looking for. Finance worked with me to figure out what was best for me. More

by Sharonbrenner65
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Engram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kristy Zhang
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Dec 19, 2025 -

Criswell Nissan responded

It's exciting to see you enjoyed an all around outstanding vehicle buying event while working with our team here at Criswell! We value your business and welcome you to reach out if we can be of further assistance.

December 12, 2025

Good customer service and good knowledge of my Nissan pathfinder. I appreciate Ami welcoming and professionalism More

by assanediakhoumpa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Collins
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ami Dewonou
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 13, 2025 -

Criswell Nissan responded

Our skilled staff is here to help with all of your automotive needs, and we appreciate knowing you were satisfied with your recent experience here at Criswell. Don't hesitate to reach out if we can be of further assistance.

December 10, 2025

The oil change service was done professionally. It was within my expected length of time. More

by Angela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
PAI
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Dec 13, 2025 -

Criswell Nissan responded

It's great to know everything was completed quickly and to your satisfaction! Thanks for choosing Criswell for the routine maintenance your vehicle needs to stay well maintained. We look forward to seeing you soon!

December 09, 2025

Advertise as $79. 00 with coupon turned out costing $96.00 if I knew that would have when to Fredrick but lesson learned More

by liz2sweet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Al Ransome
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 13, 2025 -

Criswell Nissan responded

We're sorry to see you were not satisfied with your recent experience here at Criswell. We hope that you will consider giving us another chance to work with you in the future to provide a better experience.

December 06, 2025

Criswell made my buying experience very easy. Everybody was great and I’m extremely happy. More

by brokers246
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Szot
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ami Dewonou
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 13, 2025 -

Criswell Nissan responded

It's wonderful to know you enjoyed a simple and seamless purchasing process while working with our friendly and professional team here at Criswell. We value your business and hope to be of service to you in the future.

December 06, 2025

Outstanding service as usual. I came in for the 30,000 mile service, and was in and out very quickly. More

by Troy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pai
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Dec 07, 2025 -

Criswell Nissan responded

It's great to see everything was completed quickly and to your satisfaction! We look forward to seeing you again when your vehicle is due for its next routine maintenance visit!

December 05, 2025

As always my experience was wonderful! Great customer service and clear communication. I recommend Al and his team! More

by pzapata01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 06, 2025 -

Criswell Nissan responded

Thank you for sharing this positive feedback with us! We value your business and appreciate your recommendations.

November 30, 2025

The dealership was above respectful and helpful in every way I needed Al and Pie explained everything I needed so i wouldn’t get taken advantage of at a 2nd party shop so I’m very grateful for that More

by christian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 30, 2025 -

Criswell Nissan responded

Our friendly and knowledgeable team is here to help with all of your automotive needs, and we are happy to see you can count on us to deliver a great service event. Please give us a call or stop by if we can help in any other way.

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