Criswell Maserati - Alfa Romeo

Erick was great to work with. He was very helpful and accommodating, explained the service required (routine), answered all our questions, and got us out of there in less time th He was very helpful and accommodating, explained the service required (routine), answered all our questions, and got us out of there in less time than originally expected. The waiting room was comfortable and well stocked with reading materials and a television to help quickly pass the time. So overall, 5 stars thanks to Erick and the dealership itself. . More

I traveled from outside of town to buy my vehicle and Alberto made it a seamless process. Knowledgeable, personable, and professional. You will get top notch customer service and a memorable experience! Alberto made it a seamless process. Knowledgeable, personable, and professional. You will get top notch customer service and a memorable experience! Thanks again guys More

I traveled from out of town twice to do business with Criswell Maserati due to the awesome customer service!! Criswell Maserati due to the awesome customer service!! More

Wonderful experience overall-James was professional and very easy to work with. Extremely knowledgable. Buying a new car was so easy and smooth. very easy to work with. Extremely knowledgable. Buying a new car was so easy and smooth. More

We are discerning consumers, especially with automobiles (BMW brand loyalists for over 30+ years). We had choices from three Maserati dealerships in the DC metro area, but we decided to go out of our town (BMW brand loyalists for over 30+ years). We had choices from three Maserati dealerships in the DC metro area, but we decided to go out of our town in Virginia and chose Criswell Maserati in Germantown, Maryland. James Tan was the difference. He made our purchasing decision seamless and effortless. In short, James is a consummate professional who is a great listener and made earnest efforts to accommodate us. His in-depth knowledge of the Maserati brand and the Lavente Modena S was masterful and made our purchasing decision very efficient and stress-free. His communication was clear, he provided timely responses to our inquiries, and he was always respectful. Most importantly, my wife's experience on the day of pick-up was more than I expected, and that was priceless to me. I attribute this wonderful experience to James and his colleague, Krystie. Thank you, James and Krystie! More

Experienced, knowledgeable, professional, and friendly. I am overall satisfied with Mr. Alberto, my salesman services. I am overall satisfied with Mr. Alberto, my salesman services. More

I’ve had great experience with this dealership. Amazing service staff really understanding & patient with me. Amazing service staff really understanding & patient with me. More

Great customer service overall. James Tan was efficient, accommodating, with reasonable pricing for the Alfa Romeo Giulia. He was able to identify my needs, recognize my range, di James Tan was efficient, accommodating, with reasonable pricing for the Alfa Romeo Giulia. He was able to identify my needs, recognize my range, didn't play games, and was super transparent about the price breakdown. Thank you Criswell! More

Great customer service! I bought my Lavante through James Tan and had a superb experience. Thank you! The staff at Criswell Maserati of Germantown were all very nice and I bought my Lavante through James Tan and had a superb experience. Thank you! The staff at Criswell Maserati of Germantown were all very nice and professional to work with. Thank you so much for your patience in keeping you there after-hours to complete the sale! More

Family and I drove from Richmond VA just to visit this dealership as they had the specific make and model that I was looking for with all of the correct options. James was one of the most kind and underst dealership as they had the specific make and model that I was looking for with all of the correct options. James was one of the most kind and understanding Sales Specialist I have ever dealt with when buying a car. After a long trip up I-95 James made sure that me and my family were welcomed in a very kind manner and never once tried to force the sale. As I transitioned from James to Krystie for the finalization of the sale, the exemplary service continued. My family and I left, with my wife raving about their complimentary coffee, happy new owners of a fantastic automobile. However, the service and assistance from James didn't stop as we left. In the days following James made sure to reach out and make sure that we were getting the most out of our new car and answered multiple questions that came up along the way. When the day comes that I or my family need a new vehicle we will definitely be coming back to Criswell Maserati all thanks to James and Krystie. More