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Criswell Maserati - Alfa Romeo
Germantown, MD
594 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland.
Criswell Maserati - Alfa Romeo dealership in the Washington D.C. area, invites you to come experience some of the finest luxury vehicles in the world! At Criswell, we understand the high expectations from our Maryland customers and we enjoy the challenge of meeting and exceeding those expectations each and every time.
Many customers travel from the Washington D.C. and Mid-Atlantic areas to visit our Maryland Maserati dealership in Germantown, MD - mainly because of our outstanding customer service, huge inventory, affordable financing and great prices!
Our primary concern is the satisfaction of our customers. Criswell Maserati - Alfa Romeo is committed to maintaining an excellent standard of customer service and care at all times in all departments from sales to service to finance.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 2:30 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 2:30 PM
Sunday Closed
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Showing 594 reviews
April 04, 2015
Bar None I leased my Ghibli on July 4, 2014. The whole staff at Criswell Maserati were very professional, kind, accommodating and easy to work with. There was I leased my Ghibli on July 4, 2014. The whole staff at Criswell Maserati were very professional, kind, accommodating and easy to work with. There was no hidden agenda with the team. The lease was effortless and seamless. What is also very nice is that Abiola (Ab) periodically checks in with me to see if all is ok and if I am enjoying Her. That is kind. Scott, the service gentlemen is also very kind and says that his door is always open for whatever I need. Omar, the manager was also very accommodating. He approved paperwork and made sure everything was taken care of on the weekend--even when they were closed! I wholeheartedly recommend this dealership to anyone who wants great, exceptional customer service; I will definitely be going back to them when my lease is up! More
by Carrie
Employees Worked With
Omar Stwodah, Abiola Akintunde, Scott Oliver
March 31, 2015
Exceptional Customer Service I bought my Maserati Ghibli in April 2014 from Crisswell Maserati. After the purchase I have been mainly dealing with the service manager Scott. Since I bought my Maserati Ghibli in April 2014 from Crisswell Maserati. After the purchase I have been mainly dealing with the service manager Scott. Since my purchase I have brought my car to purchase new tires, do my annual service and recently updates Maserati had for the Ghibli. All of my visits have been exceptional. The service experience is personable. When I call Scott he remembers my name. He is accommodating with my busy schedule. If I have to bring my car, I receive the same year model or newer as a loaner. When I pick up my car Scott reviews in detail all the things that have been done to the car. Also they do a phenomenal job giving the car back to me extremely clean. I wash my car every week inside and out at some of the local car wash, but the guys are Crisswell really leave my car extremely clean. If you are in the market for a Maserati I recommend purchasing it from a dealer who will have the support and knowledge to service your vehicle. People only come to realize this after they purchase the car and they start having questions. Scott's expertise has become handy to me plenty of times when I've had questions in the past. Although there are forums online where you can find ton of information, getting advice from people who are working on these cars daily is a big difference. More
by michaelcruz2010
Employees Worked With
Scott Oliver
March 30, 2015
Excellent Experience Five Star Experience from beginning to end!!! Abiola Akintunde was absolutely awesome!! Completely professional, informative, helpful, followed up as Five Star Experience from beginning to end!!! Abiola Akintunde was absolutely awesome!! Completely professional, informative, helpful, followed up as promised and most importantly not your typical pushy salesman. My wife and I purchased a 2015 Maserati Ghibli SQ4. The whole process was hassle free. They provided us with a more than fair trade in value for our 2013 Range Rover Sport and matched a competitive price we had received from another dealer on the car. We drove in from out of town, the car was ready to go, the paperwork was ready to sign and the full team was expecting our arrival and greeted us by name as we walked thru the doors. Anastasia Oganov was amazing as well! She was a pleasure to deal with on the phone and had our paperwork ready to sign so we didn't have to waste any time. Omar Stwodah, the General Manager, runs a well oiled machine!! He was super friendly and provided an excellent recommendation for dinner that evening. A BIG THANK YOU to Abiola, Anastasia and Omar for making the experience stress free, flawless and pleasurable! More
by MHodge
Employees Worked With
Omar Stwodah, Abiola Akintunde
March 23, 2015
WHEN OTHER DEALERS SAY NO WE CAN'T GEORGE SAYS YES WE CAN!!! Being a native New Yorker I naturally wanted the best deal in town and called every Maserati dealership in New York. At one dealer in NYC I got the ru Being a native New Yorker I naturally wanted the best deal in town and called every Maserati dealership in New York. At one dealer in NYC I got the rude "You need me more than I need you treatment", at another dealer it was " No way we can't go down on sticker", and at yet another dealer it was "trust me your getting the best deal in town" which it clearly wasn't. After a tiring search I found George Liapis at Criswell Maserati in Germantown, Maryland. He said Michael I will do the best of my ability to earn your business, your trust and give you the best price possible. Not only did he do all he said he would but I got First Class Treatment all the way. I was so impressed with George that instead of having my new Maserati shipped up to New York I decided to drive to Germantown to meet George and his associates. Omar the Dealer Manager and Anastasia the Finance Manager were just as pleasant and made my experience worth every mile I drove to meet them. Thank you for a great price and experience Criswell Maserati !!! More
by michaelcavo
Employees Worked With
Omar Stwodah
March 22, 2015
Alfa Romeo Purchase Made Easy I purchased a 4c from Alberto over the phone, since I was an out of town buyer from Buffalo NY. He, and the whole Criswell Maserati Team, made the tr I purchased a 4c from Alberto over the phone, since I was an out of town buyer from Buffalo NY. He, and the whole Criswell Maserati Team, made the transaction efficient and hassle free. During delivery I toured thier Maserati inventory with Alberto, second to none. I'll be back the next time I'm making a purchase from Italy. More
by Paul D
March 12, 2015
Purchase new Maserati Grand Turismo Price was the most competitive I could find on the east coast. I traveled from New Hope, Pa to test drive. And then purchase the car. Both Alberto a Price was the most competitive I could find on the east coast. I traveled from New Hope, Pa to test drive. And then purchase the car. Both Alberto and Omar were fair and curtious and steered me in the right direction in going with a 3 year lease vs purchase. I intend to come back in 3 years and lease another Maserati, either another Grand Turismo or the new Alfiari. Anastasia and the head of the service dept ( I forget his name) were a pleasure to work with as well. Ps love the car! More
by Mcarbonara
March 12, 2015
alpha 4C George is a consummate professional, he went over the vehicle in detail, took extra pictures and a video to ensure that I was satisfied with my purcha George is a consummate professional, he went over the vehicle in detail, took extra pictures and a video to ensure that I was satisfied with my purchase. He and Anastasia woked well together to ensure that it was a seamless transaction. I would highly recommend CrIswell Alfa Romeo Maserati. More
by Tony Meoli
March 11, 2015
Best Customer Service Experience By Far Talk about a customer focused individual, Scott is that person. Take a trip out to Germantown and meet Scott you will be pleasantly surprised. T Talk about a customer focused individual, Scott is that person. Take a trip out to Germantown and meet Scott you will be pleasantly surprised. Thanks More
by benbowtommy
Employees Worked With
Scott Oliver
March 06, 2015
Questions about my cambiocorsa I spoke to a very kind gentleman named Scott at the service department. I had some concerns about my Cambiocorsa spyder and he answered my questions v I spoke to a very kind gentleman named Scott at the service department. I had some concerns about my Cambiocorsa spyder and he answered my questions very well. What a great person!! Such an asset to Criswell of Maserati! More
by Yoadrian1974
Employees Worked With
Scott Oliver
February 16, 2015
Super Buying Experience With a Pre-Owned Grand Cherokee!!! George Liapis sold us a two year old Jeep Grand Cherokee Limited they'd taken in trade, with 24,000 miles on it. The whole experience was flawless. G George Liapis sold us a two year old Jeep Grand Cherokee Limited they'd taken in trade, with 24,000 miles on it. The whole experience was flawless. George was exceptionally low key,personable and knowledgeable, with no high pressure tactics. He allowed me to drive the car to our mechanic in Virginia for a pre-purchase inspection (the verdict was "perfect") and subsequently had the Criswell Jeep dealership accomplish two outstanding recall updates. When we purchased the car, he handled the paperwork and Virginia licensing expeditiously and with quick and quiet accomplishment -- no last minute drama or surprises. We are delighted with the car, and with the final sale price. It was well worth traveling to Maryland for his professional approach, and I would do it again for the right car. I would most highly recommend George to anyone interested in the purchase of either a pre-owned or new car; regretably I'm afraid I'm unlikely to ever choose to afford a new Maserati... but they are great fun to look at! We could not be happier with our whole experience. -- A Happy Virginia Purchaser More
by Navy Blue
