Criswell Maserati - Alfa Romeo

Outstanding! Alberto's knowledge and honest approach..... Alberto was extremely patient allowing me to decide which vehicle would work best for me without any pressure selling techniques. His sincerity of lo Alberto was extremely patient allowing me to decide which vehicle would work best for me without any pressure selling techniques. His sincerity of locating the best car for me was evident after numerous visits I made to finally getting the right leased Maserati at the right price! My experience became a relationship of trust and professionalism rarely seen in business,,,,,,, Because of Alberto .........Rating is 6 stars - off the charts! More

Karifa - Personal sales experience customized to meet the ne I went car shopping at Criswell Maserati in Germantown last Saturday to look for a new vehicle. We were greeted by Karifa Mara, with whom we had sp I went car shopping at Criswell Maserati in Germantown last Saturday to look for a new vehicle. We were greeted by Karifa Mara, with whom we had spoken to earlier that day. Karifa made us feel comfortable at the showroom and he showed us around and guided us through the available cars there. I must say that this was my best car shopping experience ever. The salesman was very informative and he was answering very question of ours patiently. He explained to us the difference in models and was both knowledge about the changes we would see going from our current car to the Maserati. Nowadays, it is not common to have sales experience that provides a professional, personal experience where the sale representative listens to your needs in order to make sure they provide options that not only meet the need, but also the desire. Karifa delivers that experience. Thank you Karifa. We will be coming to your showroom for the years ahead. Mr and Mrs. Amissi More

Karifa is the man Karifa was an incredible sales man. I have been searching for the right car for months. Karifa helped me find the right car at the right price. I b Karifa was an incredible sales man. I have been searching for the right car for months. Karifa helped me find the right car at the right price. I bought my first Maserati about a month ago from Karifa and this dealership. He was tremendous in offering me the help I needed. Thanks Karifa and Criswell Maserati of Germantown More

Fantastic Experience We had a seamless and quick experience dealing with this dealership in the lease of our new car. They were extremely helpful and provided a great dea We had a seamless and quick experience dealing with this dealership in the lease of our new car. They were extremely helpful and provided a great deal as well as being very flexible. The staff was extremely friendly, knew their product, and were very thorough. Could not of been more happy with our experience. More

My Saleman is the personification of customer service! This was my first visit to the dealership, and despite I have always have been a proud satisfy owner of several BMWs and Mercedes Benz, I now find my This was my first visit to the dealership, and despite I have always have been a proud satisfy owner of several BMWs and Mercedes Benz, I now find myself contemplating to be coming of Criswell Maserati solely because of my experience with Alberto Zamorano. Not only where my expectations met but they were exceeded on every level. I will be coming back to purchase my first Maserati. Sincerly, Mr.Melendez Santo Domingo More

best dealer i bought my dream car from criswell maserati and I'm really happy and also I want to thank to ABIOLA my sales person become my brother i bought my dream car from criswell maserati and I'm really happy and also I want to thank to ABIOLA my sales person become my brother More

Wonderful Car Buying Experience I had a very positive experience at Criswell Maserati. Karifa Mara was my sales representative. He was very professional and easy to work with. Kari I had a very positive experience at Criswell Maserati. Karifa Mara was my sales representative. He was very professional and easy to work with. Karifa's demeanor was very friendly and he was very patient. I never felt any pressure to buy a car while I was there. In fact, it was more of an informational session about Maserati cars rather than a high-pressure sales pitch. The financing side was also very easy with no hidden fees or agendas. I would highly recommend Criswell Maserati and Karifa if you are interested in buying a Maserati. More

Customer Service Class Recommended for Scott Oliver Thursday evening my new car, less than 45 days old, 1500 miles on it, wouldn't start. I called into the service department on Friday and talked to Sco Thursday evening my new car, less than 45 days old, 1500 miles on it, wouldn't start. I called into the service department on Friday and talked to Scott Oliver inquiring about a loaner. Mr. Oliver informed me that he didn't have a loaner for me, I explained to him that I needed a vechicle to get around because my father is dying and was told by doctors that he would only live 3 weeks max and I wanted to spend the weekend with him. He said he was sorry but there was NOTHING he could do. I went on to ask him if I rented a car would MASERATI pay for it. He told me if I rented a vechicle and paid for it, that I could submit documation to him and he would submit it to corporate and they MIGHT reimburse me. After hanging up with him I called roadside to have the car towed to Criswell. At 10am the car was towed. I never received a courtesy saying my car is there or anything, At 4:30 I called because no one called me. I told him a phone call would have been nice if he had no other information, acknowledge the vechicle is in your possession. He blows me off and says, "your car is here and we were able to fully charge the battery" he ask me a serious of questions in a very nasty tone, "when was the last time you drove the car, how far did you go, etc? Finally, I asked him for Corp phone number he replied he didn't have it, I could google it, I asked if he could google it and he started panting as if I was bothering him. I asked who do you report to and his reply was "Omar" he went on to tell me Omar is gone for the day, he won't be back until tomorrow, no one else can help me. I asked if he could put me into Omar's voicemail box and he disconnected the line. I called back and left Omar a message. Omar did in fact call me back the same day. He assured me he would reimburse me for a rental and did a great job cleaning up Mr. Oliver's mess. I've purchased other high end automobiles before and Mercedes, Ranger Rover or BMW treated like he did. Outside of being embrassed because my new car had to be towed, my father dying now I have a service executive talking to me like and treating me like my business is NOT valued. If I treat my customer like Mr. Oliver treated me, I wouldn't have any customers. I expected so much more from Maserati. More

A great experience My wife and I had been searching for the right vehicle for a few weeks. We visited a few dealerships but things did not work out. My wife found this v My wife and I had been searching for the right vehicle for a few weeks. We visited a few dealerships but things did not work out. My wife found this vehicle on-line and we called and spoke with Rob Buchanan. His description of the vehicle was accurate and the customer service was outstanding. We bought our first vehicle from them at that moment. I'm certain when it is time to get another one, we'll be back. More