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Criswell Maserati - Alfa Romeo

Germantown, MD

4.8
600 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland. Criswell Maserati - Alfa Romeo dealership in the Washington D.C. area, invites you to come experience some of the finest luxury vehicles in the world! At Criswell, we understand the high expectations from our Maryland customers and we enjoy the challenge of meeting and exceeding those expectations each and every time. Many customers travel from the Washington D.C. and Mid-Atlantic areas to visit our Maryland Maserati dealership in Germantown, MD - mainly because of our outstanding customer service, huge inventory, affordable financing and great prices! Our primary concern is the satisfaction of our customers. Criswell Maserati - Alfa Romeo is committed to maintaining an excellent standard of customer service and care at all times in all departments from sales to service to finance.
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19570 Amaranth Drive

Germantown, MD

20874

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Showing 600 reviews

October 12, 2016

satisfaction Our experience at Criswell Maserati was outstanding. We purchased a new Lavante from Criswell because Chuck took the time to send me pictures of their More

by Luuuvante
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chuck Lewis
Oct 29, 2016 -

Criswell Maserati - Alfa Romeo responded

Luuuvante, One of the first to own a Levante in the United States!! Congratulations and thank you for the great review as well. We look forward to seeing you when your annual service is due and at our quarterly customer appreciation events. See you soon! Best regards, The Criswell Maserati Alfa Romeo Team

October 10, 2016

Great experience with my Ghibli SQ4 Purchased my Maserati Ghibli SQ4 from Criswell Maserati two weeks ago. Everything was done over the phone as I was an out of state client. It was a More

by Oriffx
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alberto Zamorano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Buchanan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2016 -

Criswell Maserati - Alfa Romeo responded

Oriffx, Truly great review. We know buying a car is difficult and even more so long distance, so we do our best to make the process just as easy and quick as you feel comfortable with. Hopefully you are enjoying your new Italian hot rod. From Robert, Alberto and the rest of our Team, thank you!! Best regards, The Criswell Maserati Alfa Romeo Team

October 07, 2016

great buyer experience. We dealt mostly with Karifa Mara. He was very personable, very knowledgeable; we would definitely buy another car from him. It's not often you meet s More

by molly bmwx5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Chuck Lewis
Oct 29, 2016 -

Criswell Maserati - Alfa Romeo responded

mollybmwx5, Thank you for your review of Karifa, Chuck, Kristie and our dealership. Hopefully you have been enjoying your vehicle as much we all here enjoyed your visit with us. We can't wait to do business with you again! The Criswell Maserati Alfa Romeo Team

October 01, 2016

My 2014 and 2016 Ford Explorer Limited..[Silver & Red] Mr. Alberto Zamorano & Mr. Chuck Lewis were outstanding customer service representatives ..... They make sure my buying process was fast and splendid. More

by Alusine Kanu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alberto Zamorano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chuck Lewis
Oct 01, 2016 -

Criswell Maserati - Alfa Romeo responded

Alusine, Thank you for your review. We are happy that the process was fast and as splendid as you were hoping. It was good meeting you and a big thank you from Chuck, Alberto and the rest of the staff. Best regards, The Criswell Maserati Alfa Romeo Team

October 01, 2016

Purchase of New 2017 Maserati Levante After 40+ years of purchasing new vehicles I can say that this was the highest and best buyer experience for me ever! The sales representative Karifa More

by Ray Pisney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karifa Mara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2016 -

Criswell Maserati - Alfa Romeo responded

Ray, Thanks for this eloquently written review. We do appreciate it and hope you will be enjoying your new Levante for years to come. Welcome to the Italian family!!! Best regards, The Criswell Maserati Alfa Romeo Team

September 30, 2016

Lease of a new 2017 Maserati Ghlibli We had a great experience in getting the lease of a 2017 Maserati Ghibli from Criswell. The sales representative, Karifa Mara, sales manager Robert B More

by T Sung
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Robert Buchanan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karifa Mara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2016 -

Criswell Maserati - Alfa Romeo responded

T Sung, Thank you for your repeat business and the great review. We do think the Zegna interior really makes your new Ghibli pop!!! This is what car buying is all about, fun and good vibes! Best regards, The Criswell Maserati Alfa Romeo Team

September 30, 2016

Great sales team I purchased a 2016 BMW X5 from Criswell Maserati. The service I received from Karifa and his manager was professional and beyond my expectation. I a More

by Sten Adams
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karifa Mara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2016 -

Criswell Maserati - Alfa Romeo responded

Sten, Thank you for the 5 Star review and the recommendation. We hope you enjoy your X5 for many years to come. Best regards, The Criswell Maserati Alfa Romeo Team

September 25, 2016

Good customer care Excellent service from karifa Very friendly staff and calling back to find out how satisfied with the car. Karifa is caring and ready to answer ques More

by Shaik
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karifa Mara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2016 -

Criswell Maserati - Alfa Romeo responded

Shaik, Thank you for the review. We certainly are glad you satisfied with your purchase and will be driving this Italian sculpted piece of art as it is mean to be driven. All of us are here to answer your questions at any time. Best regards, The Criswell Maserati Alfa Romeo Team

September 24, 2016

Used Vehicle Purchase I had a great experience at Criswell Maserati, thanks to a diligent and experienced sales man, Karifa Mara. He made the experience a pleasure and I le More

by Robert Trimigliozzi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karifa Mara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2016 -

Criswell Maserati - Alfa Romeo responded

Robert, Thank you for the flattering review. We understand that buying a car should be an experience to be remembered, in a good way. Congratulations on the other new event coming up as well!!! Best regards, The Criswell Maserati Alfa Romeo Team

September 20, 2016

best sales person This people get best deal, and mr karifa is so sweet and very knowledgeable. It was our first bmw and he helped us a lot. More

by Patel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karifa Mara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2016 -

Criswell Maserati - Alfa Romeo responded

Patel, Thank you for the 5 star review. We were able to make it the second time around! Although this was your second visit for the car you wanted this time it worked out and we are happy we were able to make you the deal. Best regards, The Criswell Maserati Alfa Romeo Team

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