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Criswell Maserati - Alfa Romeo

Germantown, MD

4.8
610 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland. Criswell Maserati - Alfa Romeo dealership in the Washington D.C. area, invites you to come experience some of the finest luxury vehicles in the world! At Criswell, we understand the high expectations from our Maryland customers and we enjoy the challenge of meeting and exceeding those expectations each and every time. Many customers travel from the Washington D.C. and Mid-Atlantic areas to visit our Maryland Maserati dealership in Germantown, MD - mainly because of our outstanding customer service, huge inventory, affordable financing and great prices! Our primary concern is the satisfaction of our customers. Criswell Maserati - Alfa Romeo is committed to maintaining an excellent standard of customer service and care at all times in all departments from sales to service to finance.
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19570 Amaranth Drive

Germantown, MD

20874

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Showing 610 reviews

January 09, 2017

Auto purchase almost fun For me, buying a new auto is always a mixed experience. On the one hand, there is the excitement of a new car ... on the other is the usual extended, More

by Car buyer phobia
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alberto Zamorano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Omar Stwodah
Jan 12, 2017 -

Criswell Maserati - Alfa Romeo responded

Car buyer phobia, Now you can change your screen name to car buyer lover!! Thank you so much for the review. We really do try and make it an experience and not a task. What else would you expect when buying this finely crafted piece of Italian art? Enjoy your new Levante and thanks for making the trip from across the river. Next time we WILL make it fun, not just almost fun. Best wishes, The Criswell Maserati Alfa Romeo Team

January 09, 2017

Purchase of new Levante SUV To say the least, it was a pleasure to work with Mr. Mara and Mr. Stwodah. They were very supportive, very professional and very knowledgeable during More

by Monte
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Buchanan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karifa Mara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Omar Stwodah
Jan 12, 2017 -

Criswell Maserati - Alfa Romeo responded

Monte, Thank you for the 5 star review. From Mr. Mara, Mr. Stwodah and the rest of the team it was a pleasure doing business with you. Top notch client:) Best regards, The Criswell Maserati Alfa Romeo Team

December 31, 2016

New car purchase Mr Karifa Mara is the best consultant we ever done a car transaction with for the 11cars we have bought on your lifetime. I will strongly recommend M More

by Joshan
Recommend Dealer
Yes
Employees Worked With
Karifa Mara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 12, 2017 -

Criswell Maserati - Alfa Romeo responded

Joshan, Thank you for the review. From Karifa and the rest of the staff Happy New Year! Best regards, The Criswell Maserati Alfa Romeo Team

December 31, 2016

Very good first experience! I was nervous as this was my first experience with Maserati. However, our sales rep, Karifa Mara, made us feel very comfortable, was personable, frie More

by ellecapp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karifa Mara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2016 -

Criswell Maserati - Alfa Romeo responded

ellecapp, Nervous!? We pride ourselves in making this an easy experience and are happy to see that Karifa and the rest of the Team were able to come through. Enjoy your new Maserati while you are down here and enjoy when you go back up north as well. Best regards, The Criswell Maserati Alfa Romeo Team

December 30, 2016

Straight-Forward, Friendly Reps - Easy Process Everyone here is very helpful and friendly. No-pressure sales and a quick credit process. Short-staffed when I was there but I also cam at the busiest More

by JPham
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Buchanan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karifa Mara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2016 -

Criswell Maserati - Alfa Romeo responded

JPham, Congrats on your new car! Yes we were a bit busy but it is that time of year and were happy we accommodate. Thanks for the 5 star review. Best regards, The Criswell Maserati Alfa Romeo Team

December 27, 2016

A great experience! Karifa took great care to show us the cars and ensure we found just the one we wanted. Highly rrecommend this dealership for customer service and sel More

by RL2233
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karifa Mara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2016 -

Criswell Maserati - Alfa Romeo responded

RL2233, Thank you for the 5 star review!! The Criswell Maserati Alfa Romeo Team

December 27, 2016

EXCELLENT SERVICE Alberto took great care of me . He listened to me and made the whole experience very pleasant would reccomend him to all my friends i will definit More

by britboss
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alberto Zamorano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2016 -

Criswell Maserati - Alfa Romeo responded

Britboss, Thank you coming back. Even though we sold the first one you were looking for, we are glad we found something that worked out. From one business owner to another we do appreciate your business. Best regards, The Criswell Maserati Alfa Romeo Team

December 16, 2016

I worked with Karifa Mara and it was a great experience Karifa was very knowledgeable and had a pleasant experience in dealing with Criswell Maserati. Dealer was friendly and there was no pressure. I would More

by MB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Buchanan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karifa Mara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2016 -

Criswell Maserati - Alfa Romeo responded

MB, Glad to hear we made your experience a pleasant one, that is our goal! We hope you are enjoying your new Italian sculpted piece of art. Best wishes to you and yours this holiday season. The Criswell Maserati Alfa Romeo Team

December 14, 2016

Excellent! My husband and I recently purchased a used vehicle from this dealership and Chuck was our sales person. We had a great experience, talking back and fo More

by jess0419
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chuck Lewis
Dec 21, 2016 -

Criswell Maserati - Alfa Romeo responded

Jess, Thank you and your husband for the business, this review and your recommendations. We pride ourselves in doing our best in making this a pleasant processes and it seems we did met our goal on this one! From Chuck and the rest of us here, happy holidays and have a great new year. The Criswell Maserati Alfa Romeo Team

November 18, 2016

Karifa at Criswell Masrati is the Best! Karifa took the time to explain to me everything I need to make an informed decision. He walked me through the entire product line and helped me get m More

by howard teger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karifa Mara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2016 -

Criswell Maserati - Alfa Romeo responded

Howard, Thank you for your review. Now that a couple days have past, hopefully your new Ghibli giving you more and more enjoyment...especially now that you have the one you bought and not the loaner :) Best regards, The Criswell Maserati Alfa Romeo Team

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