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Criswell Maserati - Alfa Romeo

Germantown, MD

4.8
610 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland. Criswell Maserati - Alfa Romeo dealership in the Washington D.C. area, invites you to come experience some of the finest luxury vehicles in the world! At Criswell, we understand the high expectations from our Maryland customers and we enjoy the challenge of meeting and exceeding those expectations each and every time. Many customers travel from the Washington D.C. and Mid-Atlantic areas to visit our Maryland Maserati dealership in Germantown, MD - mainly because of our outstanding customer service, huge inventory, affordable financing and great prices! Our primary concern is the satisfaction of our customers. Criswell Maserati - Alfa Romeo is committed to maintaining an excellent standard of customer service and care at all times in all departments from sales to service to finance.
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19570 Amaranth Drive

Germantown, MD

20874

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Showing 610 reviews

April 01, 2017

BEST DEALERSHIP EXPERIENCE EVER! Even though we were serious about purchasing a Maserati, we didn't expect to purchase it the same day we test drove this vehicle. In fact, we had two More

by JET LEE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karifa Mara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2017 -

Criswell Maserati - Alfa Romeo responded

Jet Lee, You are definitely a VIP in our eyes!! Thank you for the 5 star review. It was a pleasure meeting you both and bring your Maserati by after you wrap it; we'd love to see the outcome. Hopefully you were able to enjoy the roar of the engine over the weekend and look forward to your commute in the years to come. Best regards, The Criswell Maserati Alfa Romeo Team

March 31, 2017

James Tan and Robert Buchanan As I eagerly await delivery of my new Alfa Romeo 4C I've had a moment to reflect on the courteous and professional behavior of both James and Robert More

by Salvatore LoCastro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Buchanan
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Tan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2017 -

Criswell Maserati - Alfa Romeo responded

Salvatore, Thank you for your thoughtful review. Your 4C was picked up for delivery this morning so it should be to you very soon. Enjoy the good weather and driving season to come!! Best regards, The Criswell Maserati Alfa Romeo Team

March 30, 2017

Amazing Experience! I have bought BMW's, Porsche's and Mercedes multiple times in the past and had solid experiences however Alberto and Criswell Maserati outperformed th More

by Chuck B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alberto Zamorano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Buchanan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Omar Stwodah
Mar 31, 2017 -

Criswell Maserati - Alfa Romeo responded

Chuck, We specialize in the experience, customer experience and driving experience! Thank you for your complements which mean a lot to us coming from a professional in the people business as well. Welcome to our family. Have a great weekend. Best regards, The Criswell Maserati Alfa Romeo Team

March 26, 2017

A car buying experience that exceeded expectations Alberto did a wonderful job of showing me beautiful cars, describing all of the features and options. Unlike prior experiences at other dealings, I n More

by Sass
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alberto Zamorano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2017 -

Criswell Maserati - Alfa Romeo responded

Sass, Congrats on the new Alfa! When you pick it up I am sure the driving experience will be just as fun (probably more) than the buying experience. Great color too! Thank you for the review. The Criswell Maserati Alfa Romeo Team

March 22, 2017

No pressure, no problem, but still helpful Working with Chuck was a pleasure. He has a very "no pressure, no problem" attitude. Very down to earth and a generally good guy. The team worked at m More

by jkalin1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Buchanan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chuck Lewis, Jose Calderone
Mar 22, 2017 -

Criswell Maserati - Alfa Romeo responded

jkalin1, Thank you for the 5 star review of Chuck, Rob and Jose. It is a team effort!! Hopefully your drive back was more enjoyable than your drive in! Enjoy the new tech and the bigger vehicle. Best regards, The Criswell Maserati Alfa Romeo Team

March 10, 2017

Repeat customer Working with Karifa was an absolute pleasure. He toke time to thoroughly understand my preferences, price range and prior experiences and designed a More

by Prez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karifa Mara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Omar Stwodah
Mar 10, 2017 -

Criswell Maserati - Alfa Romeo responded

Prez, And it was a pleasure working with you as well! Options, options, options and more options is the name of our game. We are so glad to have you back as a repeat customer. See you again in three years! Best regards, The Criswell Maserati Alfa Romeo Team

March 04, 2017

Great Experience!! Alberto made buying a vehicle such an easy and enjoyable process! He treats you with great class and respect no matter the vehicle you are purchasing. More

by Kerns24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alberto Zamorano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2017 -

Criswell Maserati - Alfa Romeo responded

Kerns24, Thanks for the great review of Alberto and the dealership. We try to make this processes as comfortable and smooth as possible. Enjoy your new to you vehicle and hopefully we will see you again soon. Best regards, The Criswell Maserati Alfa Romeo Team

February 07, 2017

Positive, Optimistic Experience Alberto and the rest of the Team at Criswell Maserati provided an incredible buying experience. Alberto's positive attitude is contagious, and his hon More

by jackv11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alberto Zamorano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christi (Finance)
Feb 13, 2017 -

Criswell Maserati - Alfa Romeo responded

jackv11, Thank you for the complements of Alberto and the rest of the Maserati Team. We all are happy to see that the environment we try to create is welcoming and fun! Driving off the lot in a Maserati sure is a nice way to end the day. Best regards, The Maserati Alfa Romeo Team

January 28, 2017

Awesome Experience Karifa was very nice and very knowledgeable. My experience at the dealership was A++ Karifa made the driving experience an awesome experience. I co More

by Ponytaxi
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Karifa Mara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2017 -

Criswell Maserati - Alfa Romeo responded

Ponytaxi, Thank you for your review. The driving experience is what it is all about and experience is what we do best! Glad we could make you feel our enthusiasm. Thank you for the business. Best regards, The Criswell Maserati Alfa Romeo Team

January 20, 2017

Great Experience Professional & responsive. Did not spend much time at the dealership. Pleasant experience overall. Chuck and Robert made it easy every step of the way More

by Fabrice Langreney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Buchanan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Omar Stwodah, Chuck Lewis
Jan 20, 2017 -

Criswell Maserati - Alfa Romeo responded

Fabrice, Thank you for your review and for making the trip up 495 to us. It was a pleasure meeting you both and for the complements of Krystie as well. Enjoy your new Levante and make sure you drive it like a Maserati too. Best regards, The Criswell Maserati Alfa Romeo Team

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