Criswell Maserati - Alfa Romeo

Awesome Car Buying Experience When I entered Criswell Maserati of Germantown, I was immediately greeted by a friendly sales representative, James Tan. He listened to my needs and When I entered Criswell Maserati of Germantown, I was immediately greeted by a friendly sales representative, James Tan. He listened to my needs and worked on my behalf to help me get the car of my dreams. He answered all of my questions and gave me a thorough review of the Maserati Ghibli. His customer service was impeccable. I always wanted a Maserati. I thank James for making my dream a reality.😊 More

BEST CAR BUYING EXPERIENCE BY FAR! Karifa was AWESOME! He took time to explain to me every detail I needed to know before deciding to buy a Maserati. He was never pushy or aggressive. Karifa was AWESOME! He took time to explain to me every detail I needed to know before deciding to buy a Maserati. He was never pushy or aggressive. I highly recommend this dealership and specifically Karifa Mara. More

Great Experience It was a pleasure working with Chuck, Rob and Omar. The best car buying experience I've ever had. Everything went smooth. No pressure on anything and It was a pleasure working with Chuck, Rob and Omar. The best car buying experience I've ever had. Everything went smooth. No pressure on anything and always ready to help! Amazing group of people! More

New Maserati/Thanks Karifa Pleasure working with Karifa! Super polite and experienced gentleman who knows what he is doing! Highly recommended dealership,very clean ,great atmo Pleasure working with Karifa! Super polite and experienced gentleman who knows what he is doing! Highly recommended dealership,very clean ,great atmosphere and of course Maserati's! More

Outstanding Customer Service! Outstanding service! Omar is a straight shooter and honest. I had an easy and painless purchase with Criswell Maserati yesterday with the help of Omar Outstanding service! Omar is a straight shooter and honest. I had an easy and painless purchase with Criswell Maserati yesterday with the help of Omar Stwodah and Chuck Lewis. They were both helpful, polite, very responsive and did everything right in every step of the deal. We were there for a few hours as I expected, paperwork filled, new vehicle detailed and delivered at my house the same day! Will be back to do business again because of Omar and Chuck, thank you both and will definitely recommend Criswell Maserati to my friends and family! More

informative, easy to use Karifa was very helpful and knowledgeable re: the car and the process. I went in more than a few times and he was always there to help with very litt Karifa was very helpful and knowledgeable re: the car and the process. I went in more than a few times and he was always there to help with very little pressure. More

Don't buy from here, and don't bring in your family either I will give this "Alfa Romeo/Maserati" dealership the absolute worst possible rating, for their poor treatment of customers. We came in today with I will give this "Alfa Romeo/Maserati" dealership the absolute worst possible rating, for their poor treatment of customers. We came in today with my father to test drive a new Alfa Romeo Giulia, since he is on the market for a new car. The manager James, who started working with us, asked my father for his drivers license. I gave him mine too, because I expected to try out the car also. I occasionally drive my fathers car, so I wanted to give the Alfa Romeo, and see how it would be for a daily. Don't get me wrong, it was not the 80k version, or anything fancy....but just a basic Giulia AWD (~45k). I would imagine it would sell for 39,000-40,000 in the end with the discount. When the manager saw my drivers license, he said that "I am not allowed to drive since I am 19", and that my dad has to drive, even though I have a full drivers license, and my father was right next to me. I have so far test driven more expensive vehicles than this, which had more power than the test drive vehicle. Company policy? That's was sort of expected (due to last experience), since this is the way Criswell treats their customers. A couple of months ago, I wanted to try a used Chrysler 300 @ gaithersburg chrsyler Criswell. When I asked the manager If I could try it, he said "no buddy", and sarcastically laughed at me. Then he waved "go away". The main reason for that was because I was "not 21". Again, bullshit in my opinion. Every other dealer let me drive, even when I had a permit, and was looking for my first car. These where BMW, Audi, Nissan, all in the 27,000-35,000 range. Is it normal in other dealerships? Hell no! Every other dealer we have been to allowed me to try the car, even if it was a $60,000 vehicle, or an $18,000 car. We were not on the mood to argue. Honestly, I wanted to sit up front for the test drive (forget of even driving the car), but the manager insisted that I sit in the back seat, where I could not even try out the features and entertainment system of the vehicle. The test drive itself was mostly fine, the manager showed some features, and that was mostly it. Overall, don't go to Criswell, because they treat you like shit, especially if you are not 21. Criswell, just a question for you. So at 18, I can go to war, kill people, serve my country, get married, go to college, get a job....but I cannot test drive a car? Thank you for your amazing treatment, and age discrimination! If we ever buy an Alfa Romeo or any other car that you sell....it will not be from you. More

Took time to show me all of my options I went to Criswell to check out the Ghibli, a vehicle I've had my eyes on for almost 2 years. James was very patient with all of my questions. He help I went to Criswell to check out the Ghibli, a vehicle I've had my eyes on for almost 2 years. James was very patient with all of my questions. He helped me select the perfect car. I drove off the lot in my brand new 2017 Maserati Ghibli a very satisfied customer. Dr Deborah Caruso Annapolis, MD More

Enjoyable experience Chuck Lewis helped us with our purchase. He was friendly professional very helpful. We would not hesitate to contact him in the future for our car pur Chuck Lewis helped us with our purchase. He was friendly professional very helpful. We would not hesitate to contact him in the future for our car purchase. More

Car buying really can be enjoyable.. Our experience began weeks prior to purchase as we wanted to see the new Alfa Romeo Giulia. At our initial visit we fortunately met our sales speciali Our experience began weeks prior to purchase as we wanted to see the new Alfa Romeo Giulia. At our initial visit we fortunately met our sales specialist, Karifa Mara. He spent time making us comfortable and showing us Giulias. Because the cars were just being introduced, there were not yet a lot of choices in the configuration we wanted. Karifa told us he would contact us when a car was coming that he thought we would like. He did exactly as he said and kept us well informed regarding a car that was arriving and that met our needs. We returned to the dealership to see the car. It was as described and we purchased the Giulia the same day and drove away. The entire process was relaxed and enjoyable. Karifa Mara is a consumate sales specialist. He paid attention to what we wanted and answered our many questions. He has a cordial professional demeanor. On one occasion he did not know an answer, admitted it, and found the answer for us. We developed great confidence in Karifa Mara. We doubt we would have found and purchased the Giulia if it had not been for him. He introduced us to his managers and the service director. Everyone was very cordial. It certainly appeared they enjoyed what they were doing and worked very well together. We received a tour of the service area and even the mechanics said hello and were very friendly. We were very impressed by the entire dealership operation. We feel fortunate to have had such a nice dealership experience and we really like the Giulia. We hope to deal with Karifa Mara again in the future. More