Criswell Maserati - Alfa Romeo

Great service, fantastic negotiation for a fabulous car! I was searching around for a specific car for several months. Searching all over the country, looking at web sites, emailing dealers, etc. But when I was searching around for a specific car for several months. Searching all over the country, looking at web sites, emailing dealers, etc. But when it came down to it, the best dealer was in my own backyard in Maryland. I negotiated the base deal, came in and had a great test drive and bought the car. Its the small things, like having the car in front, started, had a customer sign on it, etc. Makes you feel special when someone goes out of there way on the details. After purchasing it, they cleaned it up and when I picked it up, it had a giant red bow on it! I was working with James Tan and Robert Buchanan. They both were extremely knowledgeable and made you feel that you were driving something really special. More

Outstanding! I just had the most amazing car buying experience at Criswell Maserati with Chuck Lewis and Robert Buchanan. They were knowledgeable, patient, efficie I just had the most amazing car buying experience at Criswell Maserati with Chuck Lewis and Robert Buchanan. They were knowledgeable, patient, efficient and fast. I could not be happier with the service that I received from the team. I love my new Maserati Levante. More

James Tan Rocks! I just had the most remarkable car-buying experience at Criswell Maserati-Alpha Romeo with James Tan, the salesman providing the best experience I hav I just had the most remarkable car-buying experience at Criswell Maserati-Alpha Romeo with James Tan, the salesman providing the best experience I have ever had. I had narrowed my search to either the Maserati Levante or the Alpha Romeo Stelvio. James called me when the first 2 Stelvios in the US rolled off the truck. From the first phone call through my becoming the first Stelvio owner in the US, James was terrific, low-key but extremely knowledgeable about both vehicles. I can't say enough about the experience. I met Omar when we closed and he was charming and very helpful I drove past 4 other dealers to work with James and the Criswell Alpha Romeo team! More

Awful Customer Service Scott the service manager really should be in a Fiat dealer service center. No clue on how to interact with luxury clients. Does not care about keep Scott the service manager really should be in a Fiat dealer service center. No clue on how to interact with luxury clients. Does not care about keeping the customer happy so they come buy more cars from the dealership. But hey that's why there is Maserati dealers in VA. Don't expect a return phone call from him unless you talk to the GM. More

An amazing experience. I have leased BMW's for the last 20 years and decided to try something different. I asked previous sales folks for a recommendation and was given Albe I have leased BMW's for the last 20 years and decided to try something different. I asked previous sales folks for a recommendation and was given Alberto's name. completely different experience - Alberto scheduled a 90 minute appointment with me and was extremely personable and knows his specialty. He found me my new Maserati Ghibli and scheduled another appointment to take delivery. Much less waiting around to complete paperwork, a personal review of car features with Alberto and I was off. Love my car and the seemless purchase. I will be back. More

The test drive sold the car I have purchased many luxury vehicles in the past, and have been on multiple test drives , but never one as exhilarating or informative as our test dr I have purchased many luxury vehicles in the past, and have been on multiple test drives , but never one as exhilarating or informative as our test drive with Karifa Mara . He also provided us with an excellent buying experience once we decided to purchase our Maserati . Karifa and Krystie (in finance ) made the entire transaction process seamless and pleasant. I would highly recommend Criswell Auto . More

Karifa Mora This was my first experience with Maserati and Karifa made the experience for my wife and I a memorable one. I purchased a Levante and am in love with This was my first experience with Maserati and Karifa made the experience for my wife and I a memorable one. I purchased a Levante and am in love with my SUV. More

Great Experience- Very smooth transaction Alberto made buying my Levante a very easy decision. He has excellent knowledge and worked to make the transaction very simple, even though I am loc Alberto made buying my Levante a very easy decision. He has excellent knowledge and worked to make the transaction very simple, even though I am located 3 hours away. I highly recommend working with Alberto! More

Excellent Experience and Knowledge I have purchased many cars over the years, first time Maserati owner. James Tan, sales consultant, was very knowledgable with the Maserati brand and m I have purchased many cars over the years, first time Maserati owner. James Tan, sales consultant, was very knowledgable with the Maserati brand and made me feel comfortable from the beginning. I asked many questions and James took his time explaining the different models and options available. Omar Stwodah, GM was also very helpful. I felt both Mikes and Omar were very honest and trustworthy. Highly recommending working with James Tan. More

great experience buying an alfa romeo Karifa and Robert were very friendly and easy to work with. no high pressure sales tactics and down to earth so we did not feel we had to go back and Karifa and Robert were very friendly and easy to work with. no high pressure sales tactics and down to earth so we did not feel we had to go back and forth and be forced to a deal. They gave us a very good price the first round that was much better than the other dealers. it was a pleasure to buy a car from this place. More