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Criswell Maserati - Alfa Romeo

Germantown, MD

4.8
610 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland. Criswell Maserati - Alfa Romeo dealership in the Washington D.C. area, invites you to come experience some of the finest luxury vehicles in the world! At Criswell, we understand the high expectations from our Maryland customers and we enjoy the challenge of meeting and exceeding those expectations each and every time. Many customers travel from the Washington D.C. and Mid-Atlantic areas to visit our Maryland Maserati dealership in Germantown, MD - mainly because of our outstanding customer service, huge inventory, affordable financing and great prices! Our primary concern is the satisfaction of our customers. Criswell Maserati - Alfa Romeo is committed to maintaining an excellent standard of customer service and care at all times in all departments from sales to service to finance.
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19570 Amaranth Drive

Germantown, MD

20874

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Showing 610 reviews

January 16, 2018

Karifa is the consummate professional. I've dealt with Karifa before and he is still the same person as he was then. Open and honest. If your looking for a professional, concierge experie More

by jskalstad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karifa Mara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2018 -

Criswell Maserati - Alfa Romeo responded

We value your continued relationship with Criswell. We are pleased that you took the time to let us know that Karifa was once again able to help you find a beautiful new car in a professional and friendly environment. We hope that you are enjoying your new car and we look forward to working with you again at your next visit.

January 15, 2018

Alfa Romeo stelvio Karifa helped me buy Stelvio. Great experience! Great people and they work with you. Though we made numbers on a stelvio with Nav, Karifa quickly fou More

by Parveen Mehta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karifa Mara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2018 -

Criswell Maserati - Alfa Romeo responded

Thank you for taking the time to share you story with us. We are so pleased to hear that Karifa and the rest of our team were able to help you find exactly the car you were looking for at an exceptional price. We hope that you are enjoying your amazing new car. We value your relationship with Criswell and look forward to working with you again for all of your maintenance and sales needs.

January 15, 2018

Karifa is world class Karifa made buying my Levante so easy. He helped narrow the field of cars by email, and when I walked into the dealership, he truly made the buying p More

by gillisusa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Buchanan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karifa Mara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2018 -

Criswell Maserati - Alfa Romeo responded

We are very pleased that Karifa helped you to have a painless and efficient car buying experience. We hope you are enjoying your beautiful Levante. We value your relationship with Criswell and look forward to working with you again for all of your future purchasing and servicing needs.

January 02, 2018

Great experience getting into a new Alfa Romeo Guilia Had a great experience at the dealership, and with James Tan in sales. Tremendous selection of vehicles, a totally up front and honest deal, a salesma More

by astorer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Tan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2018 -

Criswell Maserati - Alfa Romeo responded

Congratulations on your amazing new vehicle! We are ecstatic that you took the time to let us know that James was able to provide you with such exceptional service and help you to feel completely comfortable in your new car. Please do not hesitate to contact any member of our team with any future sales or service needs.

December 31, 2017

Great Experience Purchasing my 2017 Maserati-James Tan I just purchased a Maserati from Criswell Maserati of Germantown. The experience was very pleasant. James Tan was my sales rep and was extremely kno More

by Evmazur
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Tan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Sturdivant
Jan 02, 2018 -

Criswell Maserati - Alfa Romeo responded

Congratulations on your beautiful new Maserati! Thank you for taking the time to let us know that your purchasing experience was worthy of a 5 star review! We are pleased to hear that James took the time explain the details of your car and that Ryan was able to help move the transaction to completion in an efficient and smooth manner.

December 21, 2017

Leased an new Alfpha Giula. Great Help from Chuck Lewis Car buying- we are always glad when finished. My experience with a lease of an AR Giula took some time; actually very pleasant time because we were More

by Joseph Bangiolo
Customer Service
Price
Recommend Dealer
Yes
Employees Worked With
Alberto Zamorano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chuck Lewis
Dec 21, 2017 -

Criswell Maserati - Alfa Romeo responded

Congratulations on your new Giulia! We are so pleased to hear that Chuck was superb and made the experience pleasant even while you waited to complete your lease. We appreciate your continued relationship with Criswell over the past 10 years and look forward to the next 10 years serving all of your sales and service needs.

December 04, 2017

Pleasant experience I live in Virginia and went to 2 dealers in Sterling and Arlington. I did a test drive with the SUV Levante in Sterling. I planned to buy there but More

by Maserati
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karifa Mara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Sturdivant
Dec 11, 2017 -

Criswell Maserati - Alfa Romeo responded

Congratulations on your new Levante! Thank you for taking the time to share your story with us. We're pleased that Karifa and the rest of our team could provide you with an experience to top all others. We value your business and your relationship with us.

December 03, 2017

A welcome change to buying a car...I actually enjoyed it From the moment I walked in I felt comfortable. No high pressure, not tactics...just down to earth appreciation for someone just looking around. Sur More

by JohnFanelli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karifa Mara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2017 -

Criswell Maserati - Alfa Romeo responded

We're so pleased that you took the time to let us know how much you enjoyed your recent purchasing experience at Criswell. We bet that you are enjoying your beautiful new car even more! We look forward to working with you again on all of your future sales and service needs.

December 01, 2017

Exceeded My Expectations Alfa Romeo was not a familiar brand other than by reputation. Their new Giulia AWD has received excellent safety and driving reviews so we decided to More

by Really like my Alfa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karifa Mara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2017 -

Criswell Maserati - Alfa Romeo responded

Your willingness to recommend Criswell and Karifa is the highest compliment we could receive. Thank you for taking the time out from driving your amazing new car to provide us with this review. Enjoy!

November 28, 2017

Bought a vehicle Karifa was very accommodating even though I came a day early outside my appointment, very approachable and friendly. Great guy to work with. And tha More

by PaulA.RCF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karifa Mara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2017 -

Criswell Maserati - Alfa Romeo responded

Thank you so much for taking the time to respond to this review. We're so pleased to hear that Karifa was so professional and accommodating to your schedule. We hope that you are enjoying your beautiful new car.

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