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Criswell Maserati - Alfa Romeo

Germantown, MD

4.8
609 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland. Criswell Maserati - Alfa Romeo dealership in the Washington D.C. area, invites you to come experience some of the finest luxury vehicles in the world! At Criswell, we understand the high expectations from our Maryland customers and we enjoy the challenge of meeting and exceeding those expectations each and every time. Many customers travel from the Washington D.C. and Mid-Atlantic areas to visit our Maryland Maserati dealership in Germantown, MD - mainly because of our outstanding customer service, huge inventory, affordable financing and great prices! Our primary concern is the satisfaction of our customers. Criswell Maserati - Alfa Romeo is committed to maintaining an excellent standard of customer service and care at all times in all departments from sales to service to finance.
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19570 Amaranth Drive

Germantown, MD

20874

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Showing 609 reviews

September 18, 2020

Im from NYC and I was already on my 2nd leased Maserati. My car had low mileage and I was thinking of just taking over the lease as a purchase but with just 1 week away from my lease maturing I found a simi More

by joonsjun888
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Buchanan
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Tan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Krystie Zhang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2020 -

Criswell Maserati - Alfa Romeo responded

Thank you for your willingness to recommend our Criswell team to others! We are thrilled to hear that you had such a great experience and were able to drive off in a beautiful new car!

Sep 23, 2020 -

Criswell Maserati - Alfa Romeo responded

Thank you for your willingness to recommend our Criswell team to others! We are thrilled to hear that you had such a great experience and were able to drive off in a beautiful new car!

September 16, 2020

This was my first car purchase and Alberto made me feel at ease throughout the whole process. He described all the car features very well and was able to answer all questions. Overall a very friendly and f More

by Cindy
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Alberto Zamorano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2020 -

Criswell Maserati - Alfa Romeo responded

Thank you for your willingness to recommend Alberto and the Criswell team! We are so pleased to hear that your found our team to be welcoming and helpful.

September 16, 2020

Mr. Zamorano was friendly and transparent when it came to my budget, needs, and dream car goals. Once showing me the vehicle, he allowed me to move quickly on acquiring it after answering every one of my que More

by luke.owen14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alberto Zamorano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2020 -

Criswell Maserati - Alfa Romeo responded

Thank you so much for taking the time to post this positive review! We are so pleased to hear that you found Alberto to be knowledgable, professional, and helpful. Please do not hesitate to reach out to any of our team members if there is anything additional we can assist you with.

September 05, 2020

I had a wonderful experience with James. No complaints! He was very accommodating and patient. He also accompanied me on the test drive and really knew his stuff. Great customer service skills! More

by Alyssa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Tan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2020 -

Criswell Maserati - Alfa Romeo responded

Alyssa, thank you for taking he time to reach out with this positive feedback! If you have any further questions, please give us a call. We're always happy to help!

August 17, 2020

I cannot say enough good things about this dealership. Everyone is extremely helpful and professional. Karifa Mara has helped me the with two vehicles and I wouldn't go to anyone else. He is one of the More

by sarahhall
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karifa Mara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Krystie Zhang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Johnson, Alexander Duarte Leal
Aug 18, 2020 -

Criswell Maserati - Alfa Romeo responded

Thank you so much for this wonderful review for our entire team! Experiences like yours are why we all work so hard - we love hearing from our happy customers! We look forward to seeing you again at your next visit. Have a great day!

August 11, 2020

One Call Purchase Expereince Alberto was a pleasure to work with. He had my best interest in hand and work to get the deal I was looking for. He was attentive and professional w More

by Bob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alberto Zamorano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Krystie Zhang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2020 -

Criswell Maserati - Alfa Romeo responded

Thank you so much for taking this time to let us know that Alberto and Krystie helped you to have a smooth, stress free purchasing experience! We hope that you are enjoying your new vehicle. Please don't hesitate to reach out to any of our team members if there is anything further we can assist you with. We're always happy to help!

August 06, 2020

What a great purchasing experience! From our very first contact with Alberto Zamorano, we knew that our best interest was being looked after. He was very informative and knew the feature More

by edwin.barron
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alberto Zamorano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Krystie Zhang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alexander Duarte Leal
Aug 12, 2020 -

Criswell Maserati - Alfa Romeo responded

Thank you so much for taking the time to share this feedback with us. We always love hearing how happy our customers are with their new vehicle and we are so thankful to hear that you had an exceptional experience with our team.

July 30, 2020

Dreams do come true, And it did when I walk into criswell Maserati dealship .I started working with karifa mara ,professionalism to the fullest. I must say in my pass I have purchase over 20 cars f More

by Shramlal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karifa Mara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Krystie Zhang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alexander Duarte Leal
Jul 30, 2020 -

Criswell Maserati - Alfa Romeo responded

Thank you so much for taking the time to share this review with us! We are so very happy to read that Karifa was able to help make your dreams come true! Thank you so much for choosing Criswell! If there is anything we can further assist you with, please don't hesitate to reach out to any of our team members!

July 29, 2020

Made a last minute decision to trade in my sports car (Alfa 4C)  for a new Stelvio. Contacted James Tan at Criswell first thing Monday morning, had the deal worked out to my satisfaction by lunch, and wa More

by The Richard's
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Tan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2020 -

Criswell Maserati - Alfa Romeo responded

Thank you so much for your willingness to recommend James and the Criswell team! We always love hearing how excited our customers are with their new vehicle, so thank you for taking the time to reach out with this review!

July 29, 2020

James is simply amazing! He was able to answer all our questions and made our process super smooth, easy, and hassle free. He has been available for questions before, during, and after! We recommend him 1 More

by nancy.5259
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jul 31, 2020 -

Criswell Maserati - Alfa Romeo responded

Thank you so much for your willingness to recommend James and the Criswell team! We are ecstatic to read your review and hear that you had such an outstanding experience!

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