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Criswell Maserati - Alfa Romeo

Germantown, MD

4.9
605 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland. Criswell Maserati - Alfa Romeo dealership in the Washington D.C. area, invites you to come experience some of the finest luxury vehicles in the world! At Criswell, we understand the high expectations from our Maryland customers and we enjoy the challenge of meeting and exceeding those expectations each and every time. Many customers travel from the Washington D.C. and Mid-Atlantic areas to visit our Maryland Maserati dealership in Germantown, MD - mainly because of our outstanding customer service, huge inventory, affordable financing and great prices! Our primary concern is the satisfaction of our customers. Criswell Maserati - Alfa Romeo is committed to maintaining an excellent standard of customer service and care at all times in all departments from sales to service to finance.
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19570 Amaranth Drive

Germantown, MD

20874

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Showing 605 reviews

September 30, 2020

We had a terrific experience with James Tan. He was not pushy in any way. We appreciated very much his low-key approach. James explained the highlights of an Alfa Romeo Giulia logically without a too-often More

by mkoban
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Tan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Krystie Zhang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2020 -

Criswell Maserati - Alfa Romeo responded

Congratulations on the purchase of your beautiful new vehicle! We really appreciate that you took this time to highlight the professionalism, knowledge, helpfulness, and patience of James and the Criswell team. If there is anything additional we can assist you with, please do not hesitate to reach out to any of our team members.

September 27, 2020

Dealer is to the point with no hidden details. We worked with Mr. Tan who was great, very helpful and friendly. I am coming from Philly. More

by shadyhegazy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Tan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2020 -

Criswell Maserati - Alfa Romeo responded

Thank you so much for choosing Criswell! We are pleased to see that you had an excellent experience with our team!

September 27, 2020

My experience was great. A no stress transaction. Farika was my salesmen. His knowledge of vehicles was great. This was my best experience at a dealership ever! More

by Barbara
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karifa Mara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Krystie Zhang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2020 -

Criswell Maserati - Alfa Romeo responded

Thank you for taking the time to highlight the knowledge, professionalism, and helpfulness of our team! If there is anything additional we can assist you with, please don't hesitate to reach out to any of our team members.

September 26, 2020

From the moment we walked in, Karifa was polite and attentive. He wasn’t the typical salesman and didn’t push us at all into purchasing my vehicle. He was informative and knowledge. Not only did he fol More

by Pakogyeram16@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karifa Mara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2020 -

Criswell Maserati - Alfa Romeo responded

Thank you so much for taking the time to share this feedback with us. We love hearing from our happy customers!

September 25, 2020

Buying a Maserati with Roberto was easy, fun, and overall great. I would definitely recommend seeing Roberto for any car buying desires, and I plan on doing business with him again. More

by mike.dellone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Krystie Zhang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alexander Duarte Leal
Oct 07, 2020 -

Criswell Maserati - Alfa Romeo responded

Excellent! Thank you so much for taking the time to post this review. We loved hearing that you had a stress free, fun purchasing experience with Roberto!

September 22, 2020

T'was a pleasure to work with Karifa and boss lady "K" from the finance team. This was our 3rd purchase in 6 months, and the smoothest and fastest process. The wife is very pleased with her 2020 Levante. More

by Dr. Promise Anesthesia CRNA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karifa Mara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Krystie Zhang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2020 -

Criswell Maserati - Alfa Romeo responded

Excellent! We are ecstatic that our team was able to help you pull off such a sweet surprise for your wife in a professional and exceptional manner! Thanks for choosing Criswell!

September 18, 2020

Im from NYC and I was already on my 2nd leased Maserati. My car had low mileage and I was thinking of just taking over the lease as a purchase but with just 1 week away from my lease maturing I found a simi More

by joonsjun888
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Buchanan
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Tan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Krystie Zhang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2020 -

Criswell Maserati - Alfa Romeo responded

Thank you for your willingness to recommend our Criswell team to others! We are thrilled to hear that you had such a great experience and were able to drive off in a beautiful new car!

Sep 23, 2020 -

Criswell Maserati - Alfa Romeo responded

Thank you for your willingness to recommend our Criswell team to others! We are thrilled to hear that you had such a great experience and were able to drive off in a beautiful new car!

September 16, 2020

This was my first car purchase and Alberto made me feel at ease throughout the whole process. He described all the car features very well and was able to answer all questions. Overall a very friendly and f More

by Cindy
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Alberto Zamorano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2020 -

Criswell Maserati - Alfa Romeo responded

Thank you for your willingness to recommend Alberto and the Criswell team! We are so pleased to hear that your found our team to be welcoming and helpful.

September 16, 2020

Mr. Zamorano was friendly and transparent when it came to my budget, needs, and dream car goals. Once showing me the vehicle, he allowed me to move quickly on acquiring it after answering every one of my que More

by luke.owen14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alberto Zamorano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2020 -

Criswell Maserati - Alfa Romeo responded

Thank you so much for taking the time to post this positive review! We are so pleased to hear that you found Alberto to be knowledgable, professional, and helpful. Please do not hesitate to reach out to any of our team members if there is anything additional we can assist you with.

September 05, 2020

I had a wonderful experience with James. No complaints! He was very accommodating and patient. He also accompanied me on the test drive and really knew his stuff. Great customer service skills! More

by Alyssa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Tan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2020 -

Criswell Maserati - Alfa Romeo responded

Alyssa, thank you for taking he time to reach out with this positive feedback! If you have any further questions, please give us a call. We're always happy to help!

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