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Criswell Maserati - Alfa Romeo

Germantown, MD

4.8
609 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland. Criswell Maserati - Alfa Romeo dealership in the Washington D.C. area, invites you to come experience some of the finest luxury vehicles in the world! At Criswell, we understand the high expectations from our Maryland customers and we enjoy the challenge of meeting and exceeding those expectations each and every time. Many customers travel from the Washington D.C. and Mid-Atlantic areas to visit our Maryland Maserati dealership in Germantown, MD - mainly because of our outstanding customer service, huge inventory, affordable financing and great prices! Our primary concern is the satisfaction of our customers. Criswell Maserati - Alfa Romeo is committed to maintaining an excellent standard of customer service and care at all times in all departments from sales to service to finance.
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19570 Amaranth Drive

Germantown, MD

20874

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Showing 609 reviews

January 01, 2021

The customer service was great at Criswell Maserati. Everyone was welcoming and friendly. Karifa was my sales consultant, who was transparent regarding the costs and was very courteous. More

by esha4_2006
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karifa Mara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2021 -

Criswell Maserati - Alfa Romeo responded

Thank you for choosing our knowledgable and friendly team at Criswell! If there is anything additional we can assist you with, please do not hesitate to reach out to any of our team members.

January 01, 2021

Karifa Mara is extremely professional, has an amazing attitude, and is very accommodating. Despite arriving to the dealership roughly 5 hours before closing on New Years Eve, Karifa was nothing but p More

by JH2020
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karifa Mara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Krystie Zhang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2021 -

Criswell Maserati - Alfa Romeo responded

We love hearing how happy our customers are in their new vehicles so thank you for taking the time to reach out with this feedback! If you have any further questions, please give us a call. We're always happy to help!

December 28, 2020

On Christmas Eve, I was on a mission to find and purchase my Dream car (which was a birthday gift, a Maserati Ghibli white/red) I was connected to Karifa at Criswell, he contacted me and I informed him of my More

by Carla R.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karifa Mara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Krystie Zhang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2020 -

Criswell Maserati - Alfa Romeo responded

Carla, thank you for letting us be part of your dream come true for your birthday! Enjoy your new Ghibli and please don't hesitate to reach out to any of our team members if there is anything additional we can assist you with.

December 26, 2020

This is my first Maserati QP style that I plan to ride for years to come. Karifa has been a first class sales Associate. Very easy- going!!9 More

by Jvillier52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karifa Mara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Krystie Zhang
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2020 -

Criswell Maserati - Alfa Romeo responded

Congratulations on the purchase of your new vehicle! We appreciate you taking the time to let us know that you had an excellent purchasing experience with Karifa!

December 25, 2020

I purchased an Alfo Romero from Criswell. I worked with Karifa. He was extremely professional and exceptional customer service. I let Karifa know exactly what I was looking for and he let me know once it More

by monicav
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karifa Mara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Krystie Zhang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2020 -

Criswell Maserati - Alfa Romeo responded

Thank you so much for taking the time to reach out with this feedback. We love hearing how much our customers love their new vehicles! If there is anything additional we can assist you with, please do not hesitate to reach out to any of our team members.

December 19, 2020

Karifa is amazing!!! Hands down the best car buying experience that I have ever had!!!! I will be getting more cars there!!! Thx u! Stevie More

by Sjeffrey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karifa Mara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Krystie Zhang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2020 -

Criswell Maserati - Alfa Romeo responded

Wonderful! Thank you so much for this kind and enthusiastic review of your recent purchasing experience. We look forward to working with you again for all of your future automotive need!

December 18, 2020

Great service. Alberto made my buying experience (new Maserati) very transparent and effortless, because of the service provided I bought thru him despite opportunities to shop elsewhere. Thank you Albe More

by pavagadhi03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alberto Zamorano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2020 -

Criswell Maserati - Alfa Romeo responded

Thank you for choosing Criswell! We value your business and appreciate your positive review of your recent purchasing experience. If there is anything additional we can assist you with, please do not hesitate to reach out to any of our team members.

December 15, 2020

Krifa Mara and the F&I Manager Krystie were 5 star pros throughout the entire transaction. I was an out of state buyer and they still provided excellent customer service. More

by Sciascia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karifa Mara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Krystie Zhang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2020 -

Criswell Maserati - Alfa Romeo responded

Congratulations on the purchase of your new vehicle. We are ecstatic to hear that our team provided you with a 5 star purchasing experience. If there is anything additional we can assist you with, please do not hesitate to reach out to any of our team members.

December 14, 2020

Karifa was a pleasure to work with from start to finish. It was clear that he understood his cars and that he appreciated what was special about the cars he represents. My wife Karen and I leased a Alfa Rom More

by Bob
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karifa Mara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Krystie Zhang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2020 -

Criswell Maserati - Alfa Romeo responded

Thank you so much for taking he time to highlight the excellent work of Karifa! Enjoy you new vehicle and don't hesitate to reach out to any of our team members if there is anything additional we can assist you with.

December 10, 2020

Thank you Karifa, for my new 2020 Ghibli! You were so patient with me, encouraging me to take my time and pick the perfect color combo; love the white/red! Karifa, your spirit and energy was the icing on More

by Andrea
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karifa Mara
5.0
This rating includes all reviews, with more weight given to recent reviews.
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