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Criswell Maserati - Alfa Romeo

Germantown, MD

4.8
593 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland. Criswell Maserati - Alfa Romeo dealership in the Washington D.C. area, invites you to come experience some of the finest luxury vehicles in the world! At Criswell, we understand the high expectations from our Maryland customers and we enjoy the challenge of meeting and exceeding those expectations each and every time. Many customers travel from the Washington D.C. and Mid-Atlantic areas to visit our Maryland Maserati dealership in Germantown, MD - mainly because of our outstanding customer service, huge inventory, affordable financing and great prices! Our primary concern is the satisfaction of our customers. Criswell Maserati - Alfa Romeo is committed to maintaining an excellent standard of customer service and care at all times in all departments from sales to service to finance.
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19570 Amaranth Drive

Germantown, MD

20874

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Showing 593 reviews

November 28, 2020

Perfect experience at Criswell Alfa. I was initially looking at used Alfa QVs until Karifa quoted me a deal on a new one I couldn’t pass up. He gave me his direct cell and promptly answered my question More

by Tony A
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Buchanan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karifa Mara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Krystie Zhang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2020 -

Criswell Maserati - Alfa Romeo responded

We are so pleased to hear that you had a recommendation worthy experience with Karifa and the Criswell team! Enjoy your new vehicle and please don't hesitate to reach out to any of our team members if there is anything further we can assist you with.

November 24, 2020

Alberto and the team at Criswell Maserati was great to work with! Even on his day off, Alberto was quick to reply, helpful and made buying our new Maserati Levante an easy experience. Alberto is very know More

by TOx
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alberto Zamorano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Krystie Zhang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2020 -

Criswell Maserati - Alfa Romeo responded

Wonderful! It's always inspiring to hear how much our customers love their new vehicles! We are pleased to see that you had an excellent experience with our team . Please don't hesitate to reach out to any of our team members if there is anything additional we can assist you with.

November 23, 2020

First let me say I have never in all the years of purchasing a vehicle been more pleased with the professionalism I received from the entire staff. Alberto Zamorano delivered world class service! I w More

by dricha2899
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alberto Zamorano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2020 -

Criswell Maserati - Alfa Romeo responded

We're glad you had such a wonderful experience with us! Thank you for taking the time to reach out with this positive review. If you have any further questions, please give us a call. We're always happy to help!

November 16, 2020

Outstanding !! Our first initial contact with Alberto was impressive to say the least. He even met me and my wife as we drove up with an umbrella for her. Compared to the other Maserati dealership was like n More

by G.A.S.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alberto Zamorano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danny Ahn
Nov 17, 2020 -

Criswell Maserati - Alfa Romeo responded

Thank you so much for taking the time to provide our team with this delightful review! We are ecstatic that Alberto and the Criswell team were able to exceed your expectations for purchasing this beautiful vehicle!

November 15, 2020

I had such an amazing experience purchasing my Alfa Romeo Stelvio TI! The customer service was impeccable. I called the dealership around closing hours on a Friday and was greeted by Karifa. The color combo More

by C.W.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karifa Mara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Krystie Zhang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2020 -

Criswell Maserati - Alfa Romeo responded

Congratulations on the purchase of your awesome new Stelvio! We are ecstatic that Karifa was able to help you find exactly what you were looking for and that our team was able to work together to get you quickly back out on the road again.

October 31, 2020

Refreshingly pleasant, enjoyable experience working with James Tan, Robert and Krystie to return my leased Alfa Romeo Guilia and lease a new one. James was excellent to work with. He ensured I had a cha More

by brettdrogers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Buchanan
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Tan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Krystie Zhang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2020 -

Criswell Maserati - Alfa Romeo responded

Excellent! Thank you so much for this enthusiastic and kind review for our team! Enjoy your new Guilia!

October 16, 2020

Danny made things incredibly easy. He was extremely responsive, even on his days off, and did whatever he could to make this complicated, stressful process as easy as possible. He made sure the car was More

by Bmw-enthusiast
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Robert Buchanan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danny Ahn
Nov 05, 2020 -

Criswell Maserati - Alfa Romeo responded

We are very pleased to hear that you had a recommendation worthy experience with Danny and the Criswell team! Enjoy your new car and please don't hesitate to reach out to any of our team members if there is anything additional we can assist you with.

October 11, 2020

I recommend Karifa for the sales consultant award of the decade, one which all should emulate! From my first visit, I was very much impressed with his enthusiasm for automobiles. His energy and knowledge w More

by barb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karifa Mara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Krystie Zhang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2020 -

Criswell Maserati - Alfa Romeo responded

We are very pleased that you had a recommendation worthy experience with our Karifa and the Criswell team! Enjoy your beautiful new car! Please don't hesitate to reach out to any of our team members if there is anything additional we can assist you with.

September 30, 2020

We had a terrific experience with James Tan. He was not pushy in any way. We appreciated very much his low-key approach. James explained the highlights of an Alfa Romeo Giulia logically without a too-often More

by mkoban
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Tan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Krystie Zhang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2020 -

Criswell Maserati - Alfa Romeo responded

Congratulations on the purchase of your beautiful new vehicle! We really appreciate that you took this time to highlight the professionalism, knowledge, helpfulness, and patience of James and the Criswell team. If there is anything additional we can assist you with, please do not hesitate to reach out to any of our team members.

September 27, 2020

My experience was great. A no stress transaction. Farika was my salesmen. His knowledge of vehicles was great. This was my best experience at a dealership ever! More

by Barbara
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karifa Mara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Krystie Zhang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2020 -

Criswell Maserati - Alfa Romeo responded

Thank you for taking the time to highlight the knowledge, professionalism, and helpfulness of our team! If there is anything additional we can assist you with, please don't hesitate to reach out to any of our team members.

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