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Criswell Maserati - Alfa Romeo

Germantown, MD

4.8
614 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland. Criswell Maserati - Alfa Romeo dealership in the Washington D.C. area, invites you to come experience some of the finest luxury vehicles in the world! At Criswell, we understand the high expectations from our Maryland customers and we enjoy the challenge of meeting and exceeding those expectations each and every time. Many customers travel from the Washington D.C. and Mid-Atlantic areas to visit our Maryland Maserati dealership in Germantown, MD - mainly because of our outstanding customer service, huge inventory, affordable financing and great prices! Our primary concern is the satisfaction of our customers. Criswell Maserati - Alfa Romeo is committed to maintaining an excellent standard of customer service and care at all times in all departments from sales to service to finance.
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19570 Amaranth Drive

Germantown, MD

20874

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Showing 614 reviews

January 14, 2025

I purchased my car here. The service department was the worse I’ve encountered in a very long time. I’ve taken my car back here 4 times for rear bumper repairs. I was patient More

by darrellfletcher2929
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Harry Criswell IV
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ethan Trass
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mr. Kevin General Manager.
January 07, 2025

Ethan was knowledgeable and extremely helpful during my purchase. He was patient with my questions and overall a pleasure to work with. More

by bertoconte
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ethan Trass
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2025 -

Criswell Maserati - Alfa Romeo responded

It's exciting to see you enjoyed a simple and stress free vehicle buying event at Criswell! We are always happy to help with any of your automotive needs and welcome you to reach out if we can be of further assistance.

January 04, 2025

Ethan played a large part in my decision to buy my car. He was well-versed in all of the specifics of the SUV and its competitors. He understood what I desired as a customer and delivered. More

by mhcoleman
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Krystie Zhang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ethan Trass
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2025 -

Criswell Maserati - Alfa Romeo responded

The courteous and knowledgeable staff at Criswell is always happy to help with any of your automotive needs, and we appreciate knowing you were satisfied with your interaction. Thanks again for sharing this positive feedback!

December 31, 2024

We leased a vehicle yesterday at Criswell Maserati and had the pleasure of working with Karifa Mara. It was unlike any other encounter that we've ever had at a dealership. Karifa makes the overall process More

by Marc S.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Karifa Mara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Krystie Zhang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2025 -

Criswell Maserati - Alfa Romeo responded

Congratulations! We're thrilled to know you had a remarkable customer service experience while working with Karifa. We value the opportunity to work with you and truly appreciate your recommendations.

December 29, 2024

Karifa is the ultimate professional! A pleasure to work with to get a new car. He understands customer service! Awesome person More

by Lombardiok
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Karifa Mara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Krystie Zhang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2024 -

Lombardiok responded

Karifa is the best salesperson!

December 29, 2024

My experience at the dealership was great with no issues. James made the process easy and clear. James was very transparente and personalized his service to tailor my needs. Will definitely be back! More

by Jmedrano25233
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Buchanan
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Tan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2024 -

Criswell Maserati - Alfa Romeo responded

We're thrilled to hear you enjoyed a stellar car buying experience at Criswell! We hope you enjoy your vehicle and welcome you to reach out if we can be of further assistance.

December 12, 2024

I am so thrilled to share my experience at Criswell Maserati and the exceptional service they provided during my recent car purchase. From the moment I walked into the dealership, I was greeted with wa More

by Anna
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alberto Zamorano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Buchanan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karifa Mara
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Tan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Krystie Zhang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Curtis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erick Giron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ethan Trass
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monique Malabet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arthur Petrosyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2024 -

Criswell Maserati - Alfa Romeo responded

Our entire team strives to provide an exceptional car buying event, and it's wonderful to know you were impressed with the high quality service you received. We truly value the opportunity to work with you and look forward to assisting with any of your future automotive needs. Thanks again for sharing this excellent review and your recommendations!

December 05, 2024

The customer service in sales and finance are outstanding. I haven’t experienced the new service team yet. More

by itsmechonte
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Karifa Mara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Krystie Zhang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2024 -

Criswell Maserati - Alfa Romeo responded

Whether it's sales or service, our standout team is here to assist with all of your automotive needs. We value the opportunity to work with you and look forward to providing the service your vehicle needs to stay in top performing condition.

December 05, 2024

My wife and I visited Criswell Alfa Romeo Maserati November 30 and Karifa Mara met us to inquire about why we were there. Of course, we were there to look at options for a new SUV/CAR since we had 6 m More

by Sky61
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Karifa Mara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Krystie Zhang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2024 -

Criswell Maserati - Alfa Romeo responded

Thank you for choosing Criswell! It's wonderful to know you were impressed with the exceptional customer service you received while working with Karifa. Our stellar staff is always happy to help you find the vehicle that best suits your needs, and we welcome you to reach out if you have any other questions.

December 04, 2024

I am very fortunate that Mr. Mara was the representative that picked up my call. We discussed my interest in an Alfa Romeo, listed the options I was interested in and schedule More

by Rug
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Karifa Mara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Krystie Zhang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2024 -

Criswell Maserati - Alfa Romeo responded

Congratulations on your purchase! We are thrilled to see you enjoyed a stellar purchasing process and sincerely appreciate this fantastic review of your recent experience. We welcome you to reach out if we can be of further assistance.

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