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Criswell Maserati - Alfa Romeo

Germantown, MD

4.8
609 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland. Criswell Maserati - Alfa Romeo dealership in the Washington D.C. area, invites you to come experience some of the finest luxury vehicles in the world! At Criswell, we understand the high expectations from our Maryland customers and we enjoy the challenge of meeting and exceeding those expectations each and every time. Many customers travel from the Washington D.C. and Mid-Atlantic areas to visit our Maryland Maserati dealership in Germantown, MD - mainly because of our outstanding customer service, huge inventory, affordable financing and great prices! Our primary concern is the satisfaction of our customers. Criswell Maserati - Alfa Romeo is committed to maintaining an excellent standard of customer service and care at all times in all departments from sales to service to finance.
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19570 Amaranth Drive

Germantown, MD

20874

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Showing 609 reviews

May 21, 2021

Michael and the staff at the dealership exhibit utmost professionalism, never wasted my time and always answered all questions in an honest and straightforward manner. I wholeheartedly recommend Michael a More

by pavelr1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Disogra
May 24, 2021 -

Criswell Maserati - Alfa Romeo responded

We are delighted to hear that you had a recommendation worthy experience with our team! Don't hesitate to reach out if you have any other questions about your awesome new vehicle! We are always happy to help!

May 18, 2021

Very professionally received by James Tan and ended up buying an used Maserati. Also the financial part was done swift and professional. Excellent service and a highly recommended dealership. More

by Witte MAS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Tan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Krystie Zhang
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2021 -

Witte MAS responded

Great dealership and worth your while.

May 19, 2021 -

Criswell Maserati - Alfa Romeo responded

Thank you for taking the time to let us know that you had a recommendation worthy experience with our team! If there is anything additional we can assist you with, please do not hesitate to reach out to any of our team members.

May 15, 2021

Great service, honest dealing outstanding instructions. I left very satisfied and eager to drive my new MASERATI which was an extreme pleasure and end to a great day. More

by Scarpeto
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Tan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2021 -

Criswell Maserati - Alfa Romeo responded

We are delighted to hear that you are enjoying your new vehicle! Thank you for taking the time to let us know that you had an excellent experience with our team!

May 11, 2021

Top notch customer service! Alberto was a pleasure to work with and made the buying process easy and enjoyable. From the test drive to follow up after the sale, he's been exceptionally courteous, profess More

by mike
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alberto Zamorano
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2021 -

Criswell Maserati - Alfa Romeo responded

We love to hear how happy our customers are with their new vehicles! Thank you so much for taking the time to reach out with this positive and enthusiastic review for our team!

May 05, 2021

James was very thoughtful and detailed in his work and really low pressure. It was on a quiet rainy night, but I think he supported us well in our trade/purchase of an Alfa. More

by kjb
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Tan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2021 -

Criswell Maserati - Alfa Romeo responded

We are delighted to hear that you felt welcomed and supported by our team through this whole process! Enjoy your beautiful new Alfa and please don't hesitate to reach out to any of our team members if there is anything additional we can assist you with.

April 29, 2021

Alberto is not your average salesman, the kind that try’s to push a sale . He is a true gentleman and very understanding of your needs and listens. He will surely find what you need and if he can’t answer yo More

by paulamgober
Friendliness
Recommend Dealer
Yes
Employees Worked With
Alberto Zamorano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Krystie Zhang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2021 -

Criswell Maserati - Alfa Romeo responded

We are delighted to hear that Alberto was able to exceed your expectations for what the car purchasing experience can be! Thank you for choosing Criswell!

April 29, 2021

Karifa at the sales department is super friendly and genuine and was able to give me one of the best car deals I've ever seen on a new Stelvio. Krystie was amazing at going over payment options with me More

by DorsaJ
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karifa Mara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Krystie Zhang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2021 -

Criswell Maserati - Alfa Romeo responded

We always love hearing from our happy customers! Thank you for taking the time to let us know that you had an excellent purchasing experience.

April 29, 2021

This is my third Maserati. Rob(sales manager). Karifa (salesman) and Kristie (finance) are an amazing team . They make it easy and are professionals! Karifa is the best- super customer service !! More

by Chuck B
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Buchanan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karifa Mara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Krystie Zhang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Calderone
Apr 29, 2021 -

Criswell Maserati - Alfa Romeo responded

Thank you for taking the time to let us know that our entire team came together to ensure that you had a 5 star purchasing experience! We look forward to working with you again.

April 28, 2021

Karifa was - pleasure to work with! He got me a great deal on my new Giulia. The entire experience was completed quickly and without hassle. More

by Speedymart
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karifa Mara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2021 -

Criswell Maserati - Alfa Romeo responded

Excellent! We are ecstatic to hear that you had such a pleasurable purchasing experience with Karifa! If there is anything additional we can assist you with, please do not hesitate to reach out to any of our team members.

April 16, 2021

We found the car on Car Gurus, it was exactly what we were looking for. Sent an email request and the response was so quick. 2 hours later the deal was done all remotely and car was delivered a couple More

by absoluteasphalt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Tan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Krystie Zhang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2021 -

Criswell Maserati - Alfa Romeo responded

Fantastic! We are ecstatic that you had a stress free and efficient experience with our team! If there is anything additional we can assist you with, please do not hesitate to reach out to any of our team members.

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