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Criswell Maserati - Alfa Romeo
Germantown, MD
609 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland.
Criswell Maserati - Alfa Romeo dealership in the Washington D.C. area, invites you to come experience some of the finest luxury vehicles in the world! At Criswell, we understand the high expectations from our Maryland customers and we enjoy the challenge of meeting and exceeding those expectations each and every time.
Many customers travel from the Washington D.C. and Mid-Atlantic areas to visit our Maryland Maserati dealership in Germantown, MD - mainly because of our outstanding customer service, huge inventory, affordable financing and great prices!
Our primary concern is the satisfaction of our customers. Criswell Maserati - Alfa Romeo is committed to maintaining an excellent standard of customer service and care at all times in all departments from sales to service to finance.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 2:30 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 2:30 PM
Sunday Closed
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Showing 609 reviews
July 20, 2021
Round 2- Thank you to the entire Criswell Maserati team! My husband and are absolutely pleased with both of our lease renewals. Karifa Mara and Ktystie Zhang are masters of their craft. They are very detail My husband and are absolutely pleased with both of our lease renewals. Karifa Mara and Ktystie Zhang are masters of their craft. They are very detailed oriented, which allowed the transaction to flow smoothly. We are truly delighted to continue to be members of the Criswell Maserati family. More
by LadyCole40
July 13, 2021
Alberto was a pleasure to work with. Professional and courteous, he made our car buying experience feel smooth and stress-free (even while shopping with two young children). We would definitely consider courteous, he made our car buying experience feel smooth and stress-free (even while shopping with two young children). We would definitely consider purchasing from Alberto at Criswell Maserati again. More
by Jacqueline Howard, Ph.D.
Employees Worked With
July 09, 2021
James Tan’s knowledge and responsiveness made the selection and purchase of my new Alfa Romeo very easy, including the negotiations on price. Often the least pleasant aspect of purchasing a new car c selection and purchase of my new Alfa Romeo very easy, including the negotiations on price. Often the least pleasant aspect of purchasing a new car can be the paperwork, but Robert Buchanan led me through the process in a helpful and expeditious manner, adding to an overall positive experience. More
by vinviz
July 08, 2021
No I can not recommend , They suffer from Subterfuge. Not one individual accountable for for process. Take a video of your vehicle before you leave it in their care , custody and control. one individual accountable for for process. Take a video of your vehicle before you leave it in their care , custody and control. More
by pd
Employees Worked With
Anthony Johnson, Alexander Duarte Leal
July 06, 2021
James Tan was a true professional. I came to pick up my vehicle kind of late in the afternoon and James went over and above responsibilities by staying late to make sure I was comfortable with the car!!! vehicle kind of late in the afternoon and James went over and above responsibilities by staying late to make sure I was comfortable with the car!!! More
by Alpha Jeff
June 30, 2021
Excellent customer service James and Robert were extremely helpful with everything and it was a smooth process overall will definitely be back! extremely helpful with everything and it was a smooth process overall will definitely be back! More
by travisfasulo
June 28, 2021
I greatly appreciated the assistance provided by James Tan. He was informed about the vehicle, was to the point, there were no hidden surprises and the process worked smoothly end to end. Tan. He was informed about the vehicle, was to the point, there were no hidden surprises and the process worked smoothly end to end. More
by Ahmed.a.humayun
Employees Worked With
June 28, 2021
Alberto assisted with a Maserati purchase from Michigan to be a 'fly-n-drive'. I have been looking for this car for awhile and Alberto was very helpful. The experience was a pleasure and nothing but profes to be a 'fly-n-drive'. I have been looking for this car for awhile and Alberto was very helpful. The experience was a pleasure and nothing but professional. I would not hesitate to do this again with this great crew. More
by John K
June 27, 2021
I am impressed by the dealership’s focus on customers. I believe they strive for customer satisfaction. believe they strive for customer satisfaction. More
by Crosbie
