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Criswell Maserati - Alfa Romeo
Germantown, MD
593 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland.
Criswell Maserati - Alfa Romeo dealership in the Washington D.C. area, invites you to come experience some of the finest luxury vehicles in the world! At Criswell, we understand the high expectations from our Maryland customers and we enjoy the challenge of meeting and exceeding those expectations each and every time.
Many customers travel from the Washington D.C. and Mid-Atlantic areas to visit our Maryland Maserati dealership in Germantown, MD - mainly because of our outstanding customer service, huge inventory, affordable financing and great prices!
Our primary concern is the satisfaction of our customers. Criswell Maserati - Alfa Romeo is committed to maintaining an excellent standard of customer service and care at all times in all departments from sales to service to finance.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 2:30 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 2:30 PM
Sunday Closed
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Showing 593 reviews
June 03, 2021
I am writing to express my dissatisfaction with the Maserati at CRISWELL in germantown. I bought a 2020 levante maserati from Criswell dealership about two months ago. The car was 45 miles when I g Maserati at CRISWELL in germantown. I bought a 2020 levante maserati from Criswell dealership about two months ago. The car was 45 miles when I got it. two weeks later I had a call from Alex who mentioned my car was needed for service. Alext took my car and returned t car a messed up car to me. My car was pissing oil all over my garage. I am really disappointed because my car was in good condition with no oil leak prior to the service. I then called maserati immediately and got the car towed back to the dealership. Two weeks later, Criswell Maserati cannot provide a tangible resolution to my problem. I have requested my garage to be cleaned, which has not been done I don't want that particular maserati any more because, maserati caused a problem with my car. I don't have confidence in the car and have lost enthusiasm for the car. I am requesting to get another car but not the messed up car. The services at your service department is the poorest service I have ever encountered. I emailed The GM (kevin) and no response. More
by ami
Employees Worked With
Alexander Duarte Leal
June 03, 2021
Alberto and Kristie were patient, thorough and provided a superior level of service in facilitating the purchase of the last new Maserati GT convertible in the US for my wife. I would recommend the Criswell superior level of service in facilitating the purchase of the last new Maserati GT convertible in the US for my wife. I would recommend the Criswell organization without reservation. More
by XJ GUY
May 31, 2021
I just bought a Maserati and Alberto helped me find the perfect vehicle to fit my budget and I was able to leave very happy! perfect vehicle to fit my budget and I was able to leave very happy! More
by Monaghans1234
May 23, 2021
Karifa was very friendly and easy to work with. Made the car buying experience non-stressful whatsoever. Krystie was patient and worked with us to get the best deal possible. car buying experience non-stressful whatsoever. Krystie was patient and worked with us to get the best deal possible. More
by kevin.l.bresnahan
May 21, 2021
Michael and the staff at the dealership exhibit utmost professionalism, never wasted my time and always answered all questions in an honest and straightforward manner. I wholeheartedly recommend Michael a professionalism, never wasted my time and always answered all questions in an honest and straightforward manner. I wholeheartedly recommend Michael and the Criswell Maserati. I have dealt with a lot of dealers, including those of premium brands, and these guys are second to none. Very satisfied. Highly recommend. More
by pavelr1
Employees Worked With
Michael Disogra
May 18, 2021
Very professionally received by James Tan and ended up buying an used Maserati. Also the financial part was done swift and professional. Excellent service and a highly recommended dealership. buying an used Maserati. Also the financial part was done swift and professional. Excellent service and a highly recommended dealership. More
by Witte MAS
May 15, 2021
Great service, honest dealing outstanding instructions. I left very satisfied and eager to drive my new MASERATI which was an extreme pleasure and end to a great day. left very satisfied and eager to drive my new MASERATI which was an extreme pleasure and end to a great day. More
by Scarpeto
Employees Worked With
May 11, 2021
Top notch customer service! Alberto was a pleasure to work with and made the buying process easy and enjoyable. From the test drive to follow up after the sale, he's been exceptionally courteous, profess work with and made the buying process easy and enjoyable. From the test drive to follow up after the sale, he's been exceptionally courteous, professional and helpful. We are absolutely delighted with our new car. For outstanding service, see Alberto at Criswell Alfa Romeo! More
by mike
Employees Worked With
May 05, 2021
James was very thoughtful and detailed in his work and really low pressure. It was on a quiet rainy night, but I think he supported us well in our trade/purchase of an Alfa. really low pressure. It was on a quiet rainy night, but I think he supported us well in our trade/purchase of an Alfa. More
by kjb
Employees Worked With
April 29, 2021
Karifa at the sales department is super friendly and genuine and was able to give me one of the best car deals I've ever seen on a new Stelvio. Krystie was amazing at going over payment options with me genuine and was able to give me one of the best car deals I've ever seen on a new Stelvio. Krystie was amazing at going over payment options with me and was incredibly helpful in explaining everything. Very happy with my experience at this dealership. More
by DorsaJ
